Best van rental agency in Waterford, Michigan (MI) 2024

Booked appointment and had to prepay for a trailer hitch. Dropped off my SUV and when I went back to pick it was informed they didn't have the correct hitch. Had to come back. Installer said they would "knock some money off for the inconvience" they didn't. Installer was friendly the rest of the people at the front desk acted like I was I interrupting their day. They finally got it done but customer service there is awful. Too bad, they used to be really good. Is there "new management"? ~Richard

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The employee who was at the desk helping people was very kind. I was dropping off my Uhaul and a woman came barging in, yelling and cursing at him. He handled it so professionally and also made sure I was taken care of. She was yelling about how they weren't quick enough for her and she was going to leave a nasty review. So I wanted to write a good one to make sure people know that they were very polite and helped her almost immediately after me (she came in after me). Don't take out moving stress on these guys, I know there's a lot on your plate, but they'll do their best to help make it easier. I would definitely use them again. ~Liz

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