The worst customer service ever never saw such nasty worker's. I saw a few guys walk in just wanting to pay for their phone service and that was an hour wait with very few ppl in the store when they told me an hour wait it was only a few min y mislead me with that information. There's no reason someone should wait more then 5 min to pay for their bill it takes a min to give over the money. My wife was there today with a broken screen. First they said she needs a new phone which is a fortune when they can just fix the screen for less money. Then they find out she has insurance. She needs to first claim a insurance and then get the phone a week later. Y can't she just get the phone on the spot especially when she has insurance isn that the point of insurance. She ended up claiming insurance and she scheduled a appointment the same day in brick location which there they said it's an easy fix. When she told them what happened in Howell they said they have no idea what they talking Abt. The brick location was very helpful and honest and very good worker's ~Nuta
cell phone store