Best van rental agency in Durham, North Carolina (NC) 2024

The point of a reservation is to ensure the availability of a truck when it comes time. That's why the online reservation system exists. I reserved their 26' truck almost a week before and it confirmed availability without any issues. The day before I receive no call at 6pm as indicated in the receipt, meant to confirm the pick up time. I find out they changed my pick-up location to different dealer at a much different time. A 5 hour difference. I made plans with others to start at 7am after I picked it up and now I'm forced to wait until 12pm to go pick it up at a location much further. Called them and they made it seem like it's common place to not have your reservation fulfilled. Then what's the point?! Terrible service. ~Mathenge

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Service was outstanding. But, I really enjoy the staff. They are good people. ~ja

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Bad for business, employees all working together to steal people’s stuff out of storage. General manager Jeremiah Lane tried to put on a facade like he really cared about all of my belongings BEING STOLEN and didn’t do anything. I confirmed that this location hasn’t had an auction since May 2022, so where did all of my items go and why did my unit have a zip tie instead of the lock that I PURCHASED FROM UHAUL? Still waiting on my refund, that Jeremiah promised.. IF YOU KNOW LIKE I KNOW DONT STORE YOUR ITEMS HERE. If you do, buy a ring camera and put it on your unit because JEREMIAH LANE will swear their cameras aren’t angled at your unit even though he admitted one of his employees signed off on the unit without explanation. Entire staff is incompetent and are thieves! Will be contacting corporate over and over until this is resolved and made right since I can’t get any Information from the staff working at this location and moving forward with a suit. People work entirely too hard to their items to be stolen and pay too much for storage for the “cameras not to be working!” ~Jessika

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