self storage facility
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U-Haul Moving & Storage at Us Highway 70 in Durham (2422 New Raleigh Hwy, NC 27703)
About:
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, propane and online reservations.
U-Haul Moving & Storage at Us Highway 70 is located in Durham (North Carolina state) on the street of 2422 New Raleigh Hwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19192468931. You can get more information from their website: https://www.uhaul.com/Locations/Self-Storage-near-Durham-NC-27703/782032/?utm_source=gmb&utm_medium=primary&utm_campaign=listingmanagement&utm_content=782032. The coordinates that you can use in navigation applications to get to find U-Haul Moving & Storage at Us Highway 70 quickly are 35.941144, -78.824360. Scroll down to find out opening hours, reviews and other important information about U-Haul Moving & Storage at Us Highway 70.
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Accessibility
- Wheelchair-accessible entrance
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Mathenge
The point of a reservation is to ensure the availability of a truck when it comes time. That's why the online reservation system exists. I reserved their 26' truck almost a week before and it confirmed availability without any issues. The day before I receive no call at 6pm as indicated in the receipt, meant to confirm the pick up time. I find out they changed my pick-up location to different dealer at a much different time. A 5 hour difference. I made plans with others to start at 7am after I picked it up and now I'm forced to wait until 12pm to go pick it up at a location much further. Called them and they made it seem like it's common place to not have your reservation fulfilled. Then what's the point?! Terrible service.
07.2022Tom
Using the U-Box service to move coast-to-coast was a complete disaster. The empty box was a day late arriving, and I had to spend a couple of hours on the phone trying to sort it out with U-Haul. The full box then failed to arrive on time with absolutely no warning. I spent countless fruitless, frustrating hours spread across several days alternatively sat on hold or being passed between various U-Haul "Customer Service" personnel who had no clue where our box was or when it would arrive. Eventually, nearly 4 days passed the "guaranteed" arrival date, another Customer Support person finally got in touch to "warn" us that our box would be delayed. They couldn't tell me any details but assured me that our box hadn't been lost and was still on its way. A couple of days after that, they announced that our box had been located in the next state over and would be delivered the next day (6 days late, in total). A couple more conversations with the local U-Haul were required to confirm its arrival and have them prepare it to be unloaded. Finally, U-Haul were contractually obliged to refund us $50 a day for the delays ($350 in total) and eventually did so. We asked them to refund more of the $2k they charged us, considering the lack of warning of the delay and subsequent lack of customer support. They offered to help us unload to box, which I explained we didn't need, and then simply stopped replying to any further requests for additional refund. No explanation, no apology, no negotiation; Just ghosted. U-Haul clearly doesn't value our custom, so I highly doubt they'll value yours!
07.2022Payman
I had some difficulty with tracking my u-box. When I contacted this u-haul, one of the managers called Nianta went above and beyond in helping me find my box. I recommend this location because of her. Thank you Nianta!
07.2022Mathenge
The point of a reservation is to ensure the availability of a truck when it comes time. That's why the online reservation system exists. I reserved their 26' truck almost a week before and it confirmed availability without any issues. The day before I receive no call at 6pm as indicated in the receipt, meant to confirm the pick up time. I find out they changed my pick-up location to different dealer at a much different time. A 5 hour difference. I made plans with others to start at 7am after I picked it up and now I'm forced to wait until 12pm to go pick it up at a location much further. Called them and they made it seem like it's common place to not have your reservation fulfilled. Then what's the point?! Terrible service.
07.2022Tom
Using the U-Box service to move coast-to-coast was a complete disaster. The empty box was a day late arriving, and I had to spend a couple of hours on the phone trying to sort it out with U-Haul. The full box then failed to arrive on time with absolutely no warning. I spent countless fruitless, frustrating hours spread across several days alternatively sat on hold or being passed between various U-Haul "Customer Service" personnel who had no clue where our box was or when it would arrive. Eventually, nearly 4 days passed the "guaranteed" arrival date, another Customer Support person finally got in touch to "warn" us that our box would be delayed. They couldn't tell me any details but assured me that our box hadn't been lost and was still on its way. A couple of days after that, they announced that our box had been located in the next state over and would be delivered the next day (6 days late, in total). A couple more conversations with the local U-Haul were required to confirm its arrival and have them prepare it to be unloaded. Finally, U-Haul were contractually obliged to refund us $50 a day for the delays ($350 in total) and eventually did so. We asked them to refund more of the $2k they charged us, considering the lack of warning of the delay and subsequent lack of customer support. They offered to help us unload to box, which I explained we didn't need, and then simply stopped replying to any further requests for additional refund. No explanation, no apology, no negotiation; Just ghosted. U-Haul clearly doesn't value our custom, so I highly doubt they'll value yours!
07.2022Payman
I had some difficulty with tracking my u-box. When I contacted this u-haul, one of the managers called Nianta went above and beyond in helping me find my box. I recommend this location because of her. Thank you Nianta!
07.2022Aaron
No complaints service was good reservation was ready when I got there overall it will get the job done
07.2022Aaron
No complaints service was good reservation was ready when I got there overall it will get the job done
07.2022Santha
Rented Uhaul trucks twice. Front desk guys are friendly and show no attitude in answering questions. Clean facility and they also had larger collection of trucks. I was pleased with the service and would recommend for anyone. They also provided contacts of some movers.
06.2022Santha
Rented Uhaul trucks twice. Front desk guys are friendly and show no attitude in answering questions. Clean facility and they also had larger collection of trucks. I was pleased with the service and would recommend for anyone. They also provided contacts of some movers.
06.2022Myles
never have propane to refill tanks. don't waste your time. get told propane is coming the next day only to arrive the next day to say it's out of service. this is the 2nd time trying to get a refill here and the same results. never coming back.
05.2022Myles
never have propane to refill tanks. don't waste your time. get told propane is coming the next day only to arrive the next day to say it's out of service. this is the 2nd time trying to get a refill here and the same results. never coming back.
05.2022Noah
Drop off was great. Very nice man took a look at the one problem I had from my rental location. And assured me everything checked out. Lucky to have a place like this nearby my new townhome.
04.2022Noah
Drop off was great. Very nice man took a look at the one problem I had from my rental location. And assured me everything checked out. Lucky to have a place like this nearby my new townhome.
04.2022Ryan
I took an Uber to this location to pickup a rental truck that was supposed to be available via the 24/7 rental program. When I arrived, the truck had been marked as an in-person pickup only. I spent the next 5 minutes on the phone with customer service who routed me to a different location, and I had to wait in the cold for another Uber driver. Overall, this was a miserable experience that ended up costing me more money than it should have.
03.2022Shea
They offer great customer service and rates considering they deal with: 1) High customer volume 2) Convenient location with decent inventory 3) Needy and destructive customer like me Owning a particularly wide trailer would be nice but occasionally renting one instead of borrowing your meticulous father-in-law's is a no-brainer. 👍
03.2022Ryan
I took an Uber to this location to pickup a rental truck that was supposed to be available via the 24/7 rental program. When I arrived, the truck had been marked as an in-person pickup only. I spent the next 5 minutes on the phone with customer service who routed me to a different location, and I had to wait in the cold for another Uber driver. Overall, this was a miserable experience that ended up costing me more money than it should have.
03.2022Shea
They offer great customer service and rates considering they deal with: 1) High customer volume 2) Convenient location with decent inventory 3) Needy and destructive customer like me Owning a particularly wide trailer would be nice but occasionally renting one instead of borrowing your meticulous father-in-law's is a no-brainer. 👍
03.2022Adam
They estimate high on the fuel they send you out with, and low on what they estimate you brought back. I took a 17' truck out, drove it 14 miles practically empty (moved a particle board pool table that my wife and I loaded and unloaded), brought it back after putting a gallon of gas into it, and was charged for two of their gallons on the backside. Their own website says the truck would get 10MPG loaded. Lesson: take pictures of the gas gauge so they don't screw you. Believe all the other 1 star reviews - go to one of the myriad other U-hauls around.
10.2021Adam
They estimate high on the fuel they send you out with, and low on what they estimate you brought back. I took a 17' truck out, drove it 14 miles practically empty (moved a particle board pool table that my wife and I loaded and unloaded), brought it back after putting a gallon of gas into it, and was charged for two of their gallons on the backside. Their own website says the truck would get 10MPG loaded. Lesson: take pictures of the gas gauge so they don't screw you. Believe all the other 1 star reviews - go to one of the myriad other U-hauls around.
10.2021