Best bedroom furniture store in Pittsburgh, Pennsylvania (PA) 2024

My fiancé and I bought a refrigerator 7 months ago and and it has already went out on us. Called the store and customer service there sucks. They have no idea what they are selling. The manager told us they just sell the stuff they don’t know where it comes from. They told us they only sell new and scratch and dent items but their website says they sell refurbished as well. It’s sad that you spend over 2k and 7 months later the compressor goes out on what they call a “new item”. We will never buy appliances from American Freight. This store really needs help with customer service skills as well. Rude people. ~Stephanie

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Store = new employee didn’t give me all necessary info on return policy - headboard, leading to headquarters having to remove from my statement. Delivery was scheduled too early and chat room promised it would be changed until my caregiver would arrive at 11:00 AM. Bed arrived at 9:00AM. Nice delivery men were very kind but couldn’t help with the time causing me (80years old with MS to have to get up, move my car, and deal with my dog alone. This is the third attempt to get help with chat room and because I am am computer illiterate and type with one finger, I was cut off each time. You decide if my experience has been good! ~Lynn

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Was told upon purchasing my couch that I was to schedule pickup on their app. We schedule the appointment a week out for pickup in the morning so we could pickup and travel the 30 minutes back home to finish moving. The lady behind the counter went to check in the back and said that it would not be ready for another 2.5 hours. I do not understand that if we had a scheduled appointment, why we were not informed that it would not be ready when we arrived. After telling us that it would be another 2.5 hours, the clerk enthusiastically looked specifically at me and said I could go shopping! This rubbed me the wrong way since it seemed that shopping was her cure all to the issue. So we leave and return after the 2.5 hours, check in, wait outside and then man unloading the truck comes out after 20 minutes and tells us that our order is still not ready. We are not given a time for pick up and they are going to call us when it was finally ready. We give up and go home then receive a call about an hour and a half later saying that our order was finally ready but we only have a 3 hour window at that point to pick it up or we would have to come back another day. I am not blaming the man unloading the truck but my pick up was at 11:30am and I was was not able to pick up my couch until 4pm. THE SCHEDULING SYSTEM NEEDS TO CHANGE OR YOU NEED TO INFORM COSTUMERS AHEAD OF TIME IF THERE WILL BE A DELAY! Upon setting up the couch, there were no instructions to set up the legs of the couch or the chaise. We looked on the website and contacted costumer service but no instructions could be found on their end either. I'm assuming this is so you have to pay for them to come set it up for you. Trying to get the legs set up was annoying because there was so much extra fabric and stuffing that we had to cut it away to get the legs to stay on flat. if we kept the extra fabric as is, the couch would have been lopsided and unusable. After finally getting it set up, there is a HORRIBLE smell that is coming off of the chaise arm rest. No matter what I try to do to get the smell to go away I cannot. The one star is only for the truck driver because he was honest, sympathetic and also seemed annoyed that reception would not keep us updated. ~Jessica

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We came to the mattress firm in Mt. Lebanon seeking our first mattress. My husband and I have never mattress shopped before. We were greeted my Michael. Throughout the process Michael was extremely helpful answering any questions we had and was very honest. He never pushed the most expensive mattress on us, and explained make/models of they types we liked. He helped us work within our budget, and provided us with contact info if we were not satisfied on delivery day. Overall, we had a wonderful experience and are so pleased with our mattress. We would recommend working with him to anyone! ~rachel

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