Best toy store in Pittsburgh, Pennsylvania (PA) 2024

Pretty unhelpful regarding customer service. I placed a mobile order for pick up and an hour in I called to ask if she could provide any further information on when it would be ready since I was traveling with my sick son to get the medication and things to help him feel better. She just said sorry no way I can help you and told me I would need to sit in the parking lot for up to “two hours” for it to be ready. When someone calls and is looking for help in these situation it wouldn’t hurt to attempt to see if the order is even being shopped yet. ~Aisha

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I stopped to pick up some snacks. The cashiers were friendly. Unfortunately a young girl threw up in the store and had tracked it throughout. Also, the store's temperature was very hot. There was a new cashier. Equally unfortunate a customer was giving her a hard time for being slow. The manager warned the customer indicating that behavior such as hers is the reason new employees quit. This abuse of employees needs to stop. Not sure where this aggression comes from, but everyone needs to treat others with respect. If you can't go home and don't come out until you've had a change in attitude! New people need to be given a fair chance ~Scott

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