Best department store in Pittsburgh, Pennsylvania (PA) 2024

Perfume area is really nice. I ended up buying one and returning it with no problems. Simply stated that because of infusions, they altered the way things smell on me and it was a no go for me. Sometimes though I'd just like to browse... not be helped by someone spraying things. ~Casey

It had been some time since shopping at this store location. It remains to be an attractive and comfortable shopping experience with attentive sales staff. My disappointment on this trip was management's decision in not carrying Brahmin handbags and very limited selection on women's clothing. ~Barbara

Worst service I've ever experienced. My family and I traveled from Texas to Pittsburgh. We visited JCPenney for a gift for our relatives. The store only had two registers open. When we asked where the registers were, we were told to go to Sephora. The line was long but we waited. Eventually, a worker told us to go with her to the register at the Jewelry counter. It turned out that the system could not work, so we had to return to Sephora. At this point, the store was closing. We walked up to the Sephora register, where another worker was going to help us. She rolled her eyes when we explained the situation and sighed when we tried to input our loyalty number. When I asked for a small Sephora bag for my two Sephora items, the worker made an inpatient noise, opened the Sephora bag roughly, and plopped my items inside. She didn't place any tissue paper inside so I asked if she had any. She said "no I don't. Not at all." In addition she charged our items regular price and they were on sale. So sad that customers don't matter for JCPenney anymore . 😢 ~Gloria

Pretty unhelpful regarding customer service. I placed a mobile order for pick up and an hour in I called to ask if she could provide any further information on when it would be ready since I was traveling with my sick son to get the medication and things to help him feel better. She just said sorry no way I can help you and told me I would need to sit in the parking lot for up to “two hours” for it to be ready. When someone calls and is looking for help in these situation it wouldn’t hurt to attempt to see if the order is even being shopped yet. ~Aisha