Best car stereo store in Kingwood, Texas (TX) 2024

I came here when my daughter’s Jeep wouldn’t start. I had jumped it and was sure battery needed checked. They came out and said “it says charge to check” and went on to say that means the battery is bad - at least a couple of bad cells he said. I believed them. As they were changing the battery I noticed her dome light was on and found that it had been left on at the switch. I asked if that meant that if the battery just needed charged (duh that’s what the machine said). They didn’t answer. I pushed more and said was that other battery perfectly fine and just needed charged because she left some light on? It was quiet. I said can we put the other one back in? He said no, I already put the core sticker on it. It was just an orange sticker. I was so disappointed— I remembered that when I arrived he laughed and said he’d been “doing this all day” and showed me a cart full of “dead batteries” - he also noted that they work off commission. I felt so disrespected and taken advantage of. There was nothing wrong with my battery and he told me I needed a new $240 battery. He was not willing to make it right either. Today we took another car there (mistake) and they lied about why the engine light was on — told her she could just drive it, no big deal. Said those lights go on and off all the time. She went to advanced auto parts who told her her oil was low and helped her fill it. Light is off. Two honest experiences right in a row. You decide….I know I have. ~Elizabeth

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