Best auto parts store in Kingwood, Texas (TX) 2024

I came here when my daughter’s Jeep wouldn’t start. I had jumped it and was sure battery needed checked. They came out and said “it says charge to check” and went on to say that means the battery is bad - at least a couple of bad cells he said. I believed them. As they were changing the battery I noticed her dome light was on and found that it had been left on at the switch. I asked if that meant that if the battery just needed charged (duh that’s what the machine said). They didn’t answer. I pushed more and said was that other battery perfectly fine and just needed charged because she left some light on? It was quiet. I said can we put the other one back in? He said no, I already put the core sticker on it. It was just an orange sticker. I was so disappointed— I remembered that when I arrived he laughed and said he’d been “doing this all day” and showed me a cart full of “dead batteries” - he also noted that they work off commission. I felt so disrespected and taken advantage of. There was nothing wrong with my battery and he told me I needed a new $240 battery. He was not willing to make it right either. Today we took another car there (mistake) and they lied about why the engine light was on — told her she could just drive it, no big deal. Said those lights go on and off all the time. She went to advanced auto parts who told her her oil was low and helped her fill it. Light is off. Two honest experiences right in a row. You decide….I know I have. ~Elizabeth

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Needed the simplest little part for my brake light switch. No stores had it but they ordered and got it quickly. Went out to install it and it fell out and I couldn't find it. Sean was super cool when I went in to order another part. He came out and actually found the tiny part lodged in a tiny corner of the floorboard, then proceeded to install it himself since he'd had the same issue before. He didn't have to do that, but he saved me money and an extended headache. Can't thank him enough. I'm coming back to this store when I need parts just because of Sean. ~Wade

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Went to Jiffy Lube in Kingwood yesterday for state inspection. They failed the car. The explanation was "left blinker indicator is out" and "Brakes are lower than 3mm and has trouble in stopping distance." (see pictures) I went to the auto parts and bought new brake pads and the bulb. I noticed that my car has double bulbs on each side. So if one bulb is burned out it doesn't matter because the other one still works. Texas regulation says that you must have at least one tail, one stop, and one turn signal on each side so this should not have failed. The manager claimed that "all equipment must be working" which is incorrect. We debated this for over 15 minutes. I tested the stopping distance in front of my house. From 20 mph I stopped the car in 6 feet! The regulation says the car must stop in under 25 feet! This morning I pulled the brake pads and measured them. New pads are around 10mm. Mine measured a little over 8mm, not the 3mm like Jiffy Lube claimed. I put the old pads back on. I took the car back to Jiffy Lube with the boxes of new pads to show him the measurements. He told me that the 3mm measurement "didn't matter, it was the stopping distance". He refused to entertain the measurement discussion at that point. Magically the car's stopping distance was not a problem during the second inspection even though no work was done on the car. ~D

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