Best bank in Plano, Texas (TX) 2024

Since this bank is in the most convenient location to me I went here when setting up a new account. I already had an appointment set up here so I was able to go right in. I believe one is required to anything but withdrawals and deposits. The banker who helped me and walked me through setup was pretty friendly and did a good job explaining things, and there weren't too many sales pitches for unneeded services, which is appreciated. I've withdrawn here with no issues too. Though during setup I did hear another client complaining a teller put their money in the wrong place. While this is a rare occurrence, it is not exactly reassuring when you hear it in the bank you're setting up an account in. ~DEF1

This branch has the worst customer service. I went to withdraw cash and handed my drivers license and Raoul, the customer service rep was very unprofessional. He first told me his scanning machine won’t recognize the id and I responded that’s not my problem which he took offense and started acting surly. The supervisor all this time was standing next to him and never bothered interjecting to address his unprofessional behavior. I will be taking my personal and business account else where. You hold my money and create all these problems when it comes to withdrawing is just ridiculous. ~seferoid