9 Best atm in Plano, Texas (TX) 2024

Came in to pay off a car and provide a bill of sale to the buyer. Was asked if I had a "payoff letter", I said no. She then asked "how do you know how much to pay then?" To which I responded the RBFCU app has payoff details available on the main loan screen. Was put in a room waiting on the loan department. Get told it's a 35 minute wait by an employee (name was not provided, white woman.) obviously very eager to leave. We ended up waiting 75 minutes and the manager Had to personally call a supervisor to get her to manually connect the line, at which point we are told that the branch must handle the request at which point the employees (now 1:05 past closing) all of a sudden remembered how to do. Except Angie Wiley told me that my specific request wasn't valid earlier and the loan department had to handle it, all of a sudden was directing the newer employee on how to do what I asked 75 minutes prior. Due to the delay, no notary was available so thankfully the buyer trusted me otherwise I'd have had to make another trip due to Cynthia Gregory pawning me off onto the customer service line instead of directing me to the tellers to handle my request. Through all of this, my wife (who drove 40 miles for me because RBFCU has no branches south of 635 in DFW), and my one year old son were in the car and dealing with a very upset baby who is now an hour past bedtime because of the incompetence at this location. Manager Vashyon pulled no punches with her employees and said she'd "talk to them" and admitted my experience was completely not okay. She remained calm and directed her team. However, a nice manager doesn't make my son not over tired nor does it get me back on my wife's good side for something I promised was super easy. Honestly, RBFCU has completely fallen off in terms of CX the past 6 years. Been a member for 14 years and I'm pulling every dime out of this Credit Union for USAA. Basic customer service is a myth at every location (except Benton) and the customer service department just repeats a script as to why you should stop bothering them. RUN. ~Alex

I have been coming to this location for about 5 years now. I purchased cartons of cigarettes and pack’s too. I went in this morning to get a carton and the person behind the counter called for management to ask if he could take the coupons off for the cigarettes. The manager stated it had to be individual pkgs only. I’ve been using the same coupons for years. Not sure why this manager wouldn’t take this time. I spend more then $300 a month here. So now because they won’t except them I will go for gas and cigarettes somewhere else. By the way, this location go through employees all the time. There must be a problem with management here! ~Vincent

Ever since this location changed from RaceTrac to 7-Elevin, the prices have gone up, and the service has gone down. The soda machine has been broken for MONTHS and the employees state they have no idea when it will be replaced or fixed. I suppose the gas is better since it is Exxon as opposed to the genetic Marathon gas RaceTrac uses, but you'll pay for the difference. ~Christopher

!!!SCAM BUYER BEWARE PUMPS DO NOT SHUT OFF. ASK MANAGER WHATS GOING ON SAID SORRY. NO SOAP DISPENSERS IN BATHROOM EVERY ITEM IS OVER PRICED. ~Bradley

I come here almost every day to get my share of vuse pods and bang energy drinks since im a manager at whataburger and perpetually exhausted. The staff is amazing and friendly. This location is on my way to work so easy to stop by and very inviting atmosphere. ~camille

Since this bank is in the most convenient location to me I went here when setting up a new account. I already had an appointment set up here so I was able to go right in. I believe one is required to anything but withdrawals and deposits. The banker who helped me and walked me through setup was pretty friendly and did a good job explaining things, and there weren't too many sales pitches for unneeded services, which is appreciated. I've withdrawn here with no issues too. Though during setup I did hear another client complaining a teller put their money in the wrong place. While this is a rare occurrence, it is not exactly reassuring when you hear it in the bank you're setting up an account in. ~DEF1

This was one of the only gas stations I could find within 5 miles that carried diesel fuel. It took me 5 minutes to pump 1 gallon of diesel fuel! That's absurd. Both diesel that they have are like this, I've tried both. Fix your pumps. ~Todd

This branch has the worst customer service. I went to withdraw cash and handed my drivers license and Raoul, the customer service rep was very unprofessional. He first told me his scanning machine won’t recognize the id and I responded that’s not my problem which he took offense and started acting surly. The supervisor all this time was standing next to him and never bothered interjecting to address his unprofessional behavior. I will be taking my personal and business account else where. You hold my money and create all these problems when it comes to withdrawing is just ridiculous. ~seferoid