Best cell phone store in Draper, Utah (UT) 2024

This was a long visit. We were greeted promptly by a trainee and queued up for help adding a new line and device. The small store was staffed by one young lady (21 years old and a 2 year associate we learned) in addition to the trainee. We had a couple in front of us with a rather complicated issue. We waited an hour at least-- but no complaint, seeing that the young lady was constantly engaged in moving their issue forward and our conversation was entertaining us. She even helped a customer with their bill during an appropriate pause and moved them along. When she found another pause waiting on something she quickly added a line for me and helped make an educated decision on a free device that met our requirements. She was knowledgeable and engaged in the business. I take one star away for a few times that her conversation with the customers went to a whisper a few times which was slightly unprofessional but really its more like a half star. She killed it otherwise. Good job! ~Mark

This Verizon has the potential to be an amazing indirect store but they have a few things they need to work on. First thing is the employees need to be better educated on the deals and promotions. I almost lost $200 on a deal and they almost lost my buddy $250 on an insurance claim that didn’t need to be done. Second, they need to be better at completing all transactions before leaving for the day. We gave about $195 to pay off an installment and had to come back in 3 days later because they didn’t do the transaction on Verizon’s network. Finally they need to work on communication between the employees and customers. If one of your employees makes a mistake, don’t shift your attitude towards the customer, find the problem and create a solution. ~Colton

After trying to have Verizon send me a shipping label for nearly two months to trade-in an old phone, I visited this store to get my trade-in taken care of. The store only had two employees working there on a Saturday, the busiest day of the week for retail. I waited for over an hour to simply get a shipping label for my old phone. With that being said, the store manager was very helpful and professional in helping me when it was my turn. I understand that there is still a labor shortage but this would not have been an issue had Verizon sent me the label the first several times I called in. I still do not recommend visiting this store because the amount of time it can potentially take to be served. ~Anthony