Best bank in Lehi, Utah (UT) 2024

Some interactions at this branch were professional and they were helpful, but after jumping through all their hoops for a promotion, calling several times and spending hours on the phone with the customer service line, they didn't follow through. The manager was dishonest and made up lies about past interactions, and went back on past promises. She had an attitude in the end, and I went and closed my US Bank account immediately after. ~Audrey

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They are easy to reach. Quick to respond. Trevor helped me set up a new bank account within about 30 minutes today. That was after another bank (Wells Fargo) didn't have anyone to meet with me at my appointment. I have other accounts with Zions. However, I tried using the bank that was closer to me today and that was a waste of time. An extra 5 minutes was worth the drive. ~Brian

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My husband was a victim of identity theft and we just filed a blotter report at Lehi Police and FBI recently. My husband was out of the country when someone had accessed on his Chase Bank online banking and transferred all of his savings to an unrecognized checkings account. When we reported this to the bank then it was found out that there was a name Larraine Diaz from California who was joined to his bank account then took all of his money. We were disappointed how the bank were able to let this woman joined account easily without proper verification. My husband’s Chase bank account was opened in Utah state through his company and it is very suspicious that a strange woman named LARRAINE DIAZ was accepted to join his bank account without my husband’s knowledge. My husband talked to Juan Gonzalez who assisted us with this case. He was indeed a good help. Today, November 14, 2022 around 14:30H, Me and my husband went to Traverse Mountain Lehi branch and spoke to Ashley who really did a great job in helping us solve our issues and answered some of our inquiries. All the employees we have met in this branch are all professionals. I would say my favorite is Ashley who attended us in a very timely manner and very customer-service oriented. Your service is excellent to customers when their time is being valued. Also I didn’t like in Chase bank is the customer support service that took forever to answer our call and even transferred us multiple times because they are not the right person to talk to. This was a call on November 14, 2022 at 14:10H Then at 11:37am with a call duration of 55 minutes it was also disappointing that we have experienced the same then even talked to a customer support named Jana who just hanged us up and never helped us. It was my husband’s money and every customer has right to know what is going on with their money. Heidi was the only customer support that I remembered who was kind on the phone and knowledgeable. Banks do not have products to sell but services only. Customers/investors keeps coming back because of the good service and never a bad service. If your service is bad then you are pushing customers away and they will invest their money instead to other banks whom they can put their trust instead. ~Anabelle

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