Best shoe store in Fairfax, Virginia (VA) 2024

My family and I went shopping with Ross two days ago. I bought clothes and two boxes of batteries for my children. But when I got home, I noticed that the batteries did not come out of the bags. I went to the store today. I asked to look at the camera recordings. They looked and said no problem, the batteries were put in the bag. Then my wife asked us to be shown the video recording. The employee stated that the recordings would be shown this time, but that they would not be able to make such a display in the future. They made us wait another half an hour and then they made us watch the recording. Look, it was put in the bag, said the store employee. But the batteries are first scanned and put on the table, then put in the other small bag on the hanger and the other clothes and socks are put in two different large bags. I pointed out that it was not put in the same bag but in a different third bag. When they looked again, it was seen that the product was put in another bag and not given to us. The employee did not express his regret for any apology or mistake made. Closer to it made us wait 45 minutes. He said and did the return. I wanted to buy a new battery and pay for it, but he said I had to queue up again and pay. I said you made me wait here for about an hour and I left the products. My advice to you is to check your belongings after every purchase. ~M

I so badly want to love this store it's Target & they have everything I need but I'm so over the way the employees treat the customers at this location. There are days where you get a few of them who are nice & helpful but majority of the time it's just straight attitude. I'm also over being watched like a hawk when checking out or simply looking at items. The employees don't follow the teens coming in stealing makeup & whatever they can easily take or the Mom with the stroller who walked out with items UNDER the stroller without paying but instead they watch those of us actually paying or shopping 😂 Don't expect a basic greeting either. Instead you'll be looked at like "what are you doing here?!" I agree with the other lower rated reviews about the long line for self check out. There were a total of 3 women standing at the self check out at 3PM on 3/14/2022 directing people when to go to the machines & watching as if you were about to run out with your items. The short lady with pink hair was so obvious that I almost lost it on her. My entire family has watched far too many people walk in, steal & leave without a single person watching them while we get followed by the employees when obviously shopping. There are plenty of registers but maybe 2-3 open so you're forced to stand in the long self check out line if you don't want to wait for a cashier to finish with their long line. Like I said before, I want to love this Target but there are way better Target's in the area. Love how inclusive Target wants to be but yet they still can't stop with the profiling.... ~Ashella

I was having a very hard time finding Journeys that carried my size in crocs (Size 14), miss Jazmine was extremely helpful and very accommodating she even went to the back to verify different colors and styles. Amazing service 👍🏻 ~Stephanie