Best shoe store in McLean, Virginia (VA) 2024

Horrible customer service. Came in with my mom, none of the employees ever greeted us, and we didn’t dare to interrupt them from chatting to one another. Was the store busy? No, there were 2 people and a whole bunch of sales people. Not one them greeted or talked to anyone. This is the most basic thing in customer service-you say “hello” and you carry on. Or you know…find a job that doesn’t involve people. ~Kristina

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Crazy busy, the Saturday weekend before Thanksgiving. Parking was free at the garage, but was filling up quickly at mid afternoon. Lots of items I observed like linens at 50% off. Nike men's hoodies 49.99. Holiday theme in full effect at Macy's, great energy, store wide. ~James

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Such rude customer service. I was checking out and the worker Kimberly, she had so much attitude and was very very rude. She did not even say have a nice day or anything, she was extremely disrespectful and should not be allowed to work in places with people anymore. She does not know how to respect customers and i am extremely unsatisfied with how she treated me. On top of that, she kept flirting with my boyfriend RIGHT IN FRONT OF ME. Never seen such rude customer service before in my life. Never coming back here again. ~Amy

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Ran out of time to leave this the other day- Shout out to the two women at this location today. I had my 2yr old with me and there was some crazy person yelling and chasing people and eventually started slurring “I’ll kill you!” At random strangers. I ducked in this store and my son was confused and you guys immediately made him feel fine. You might not have seen it, but he wasn’t a happy camper right before we stepped in there and y’all gave him some stickers and shared good vibes, so thank you so much! ~Drew

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