Best shipping and mailing service in Yelm, Washington (WA) 2024

This place is awful. I don’t understand how a post office can work like this. First of all, every time you go in the people behind the counter are extremely rude. There is one older guy who has been nice and helpful, but others act like you are inconveniencing them when you go to pick up a package. The biggest issue though is our mail carrier. When we moved into our house we didn’t have a mailbox. After talking to some people at the post office, I was told I could put a mailbox in a row where other mailboxes were. I was told it had to be the same height and distance from the street as the other mailboxes, but putting it in between or at the end of the row was fine. $200 and lots of work later, we managed to get it put up and followed all directions we were given. It’s been weeks and we’ve only received our mail twice. Come to find out the mail carrier doesn’t like where we put our mailbox, even though it’s in the row and we followed all directions we were given. They are now saying they want our box in between a specific other box, not at the end of the row. I am absolutely upset. It’s shocking to me that one person (the mail carrier) has the power to refuse to give us our mail simply because the box isn’t where she wants it. Why didn’t they give more specific instructions to begin with? Now we have to find time and money to move our box and put a new one? We have put in a formal complaint and hope to speak with someone higher up on the usps ladder soon. ~Amy

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I’ve used this place for years, due to work I’m very nomadic and need a place to collect my mail. Have had issues on and off. A package go missing then turns up a couple of weeks later. But by and large they have been decent. I had them forward some mail I was expecting, no issues, got it pretty quick. Then my current employer asks why my mail was being returned to them! I had tried calling the store numerous, like a dozen times before to check on my mail. Left messages and so forth, no replies or answers. My caution lights were on that they never answered and no one returned my calls then the news from my employer about my mail being returned. This was from September to last week. Does not appear they can be bothered to provide any customer service. No idea what other mail I may have missed but deeply disappointed and annoyed. Like I said, I’ve used these guys for years and it’s sad they have dropped to this level. Tried calling again to see what was going on last week… again, straight to the voice mailbox. I gave them two stars because of their former level of service. ~Jim

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