Best bank in West Allis, Wisconsin (WI) 2024

I had to deal with this bank for the last year and was thinking of changing banks. THANK GOD I didn't because this bank made 3 huge errors so I went to close out the account and nobody closed it. Now they send me back pay I owe so another error of theirs I had to correct, wasting my time on the phone. I don't know if I'm just the only lucky one with poor service since I see this bank has a 5 star rating. Good luck to all who bank here. ~Pink

I have been banking with Wells for a few years now. Their customer service has severely decreased since then. I have been thinking about changing banks a few times now but today it’s official. I brought my change in to be told they don’t accept it because they don’t have a counter. They handed me rolls to roll my own. So I took over an hour of my time to roll the change. Now of course not every coin came to a full roll. I counted what didn’t put them in a sleeve and wrote what was on it. Now their accepting rolls ASSUMING I counted properly but REFUSED the extra coins because it’s not a full roll. So I asked if I were to deposit 1.75 would you not accept the change she said yes, I said SAME THING because it is it’s counted change. They weren’t counting the rolls to ensure they were correct. What bank doesn’t take CURRENCY?!?! Lazy employees? Cheap bank? It’s sad that Educators Credit Union can afford to get a counter for their customers but a huge corporate bank has their consumers roll their own and be told they don’t accept the other currency. What’s the point of a bank?! ~Natasha

Recently I received the BEST CUSTOMER SERVICE EVER I lost my drivers license in drive thru One of the tellers (I’m so sorry I didn’t write down her name nor the branch Manager) went above and beyond She got my phone number called me to tell me she had it. When I drove through the drive through everyone knew who I was and the lovely young lady who saved me presented my license to me I had to go to the store to buy her flowers. The branch VP is Outstanding she later helped with loan documents It’s kind helpful people like this that have had me banking with Tri City for years. Thanks to the best bankers in the business Kurt ~Kurt

They gave me a fake $20 bill after cashing my check and refuse to reimburse me even after checking the cameras. Stay away from here. ~John