I have been banking with Wells for a few years now. Their customer service has severely decreased since then. I have been thinking about changing banks a few times now but today it’s official. I brought my change in to be told they don’t accept it because they don’t have a counter. They handed me rolls to roll my own. So I took over an hour of my time to roll the change. Now of course not every coin came to a full roll. I counted what didn’t put them in a sleeve and wrote what was on it. Now their accepting rolls ASSUMING I counted properly but REFUSED the extra coins because it’s not a full roll. So I asked if I were to deposit 1.75 would you not accept the change she said yes, I said SAME THING because it is it’s counted change. They weren’t counting the rolls to ensure they were correct. What bank doesn’t take CURRENCY?!?! Lazy employees? Cheap bank? It’s sad that Educators Credit Union can afford to get a counter for their customers but a huge corporate bank has their consumers roll their own and be told they don’t accept the other currency. What’s the point of a bank?! ~Natasha
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