auto body shop
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Caliber Collision in Clinton (6715 Old Alexandria Ferry Rd, MD 20735)
About:
Caliber Collision didn’t become the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to our teammates, our customers and our communities. Caliber offers a network of 1,150+ convenient repair centers throughout 32 states in the U.S. to meet your service needs all year round with an industry-best limited lifetime warranty that protects you for as long as you own the vehicle. While it’s not easy to turn an auto accident into a memorable service experience, our teammates are committed to providing 100% customer service and satisfaction. So, when you hand over your keys to Caliber, know you’ve made the right choice, and the first step toward Restoring the Rhythm of Your Life.
Caliber Collision is located in Clinton (Maryland state) on the street of 6715 Old Alexandria Ferry Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1301-868-8840. You can get more information from their website: https://www.caliber.com/find-a-location/clinton. The coordinates that you can use in navigation applications to get to find Caliber Collision quickly are 38.783154, -76.891335. Scroll down to find out opening hours, reviews and other important information about Caliber Collision.
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Unavailable amenities
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Nameless
This place is in my hook the best at body repairs and restoration absolutely no complaints. Very grateful for having Quality service just 15 minutes away lol Services: Body & Trim, Painting
11.2022Beatrice
Wonderful customer service. My vehicle repair was excellent. Was informed about everything going on with the vehicle. Services: Body & Trim, Painting
11.2022Can
The bumper was scratched. Insurance estimated a two-days repair. It's a bumper scratch so the vehicle was drivable. It took 10 days to complete the service. Our experience with similar repairs at dealerships was that we held on to the vehicle and when the part came in they would call and scheduled a drop-off for repair. It took 2 days at the dealership. With the insurance, your cost would be the deductible regardless of the collision repair center. We recommend using your dealership instead of Caliber Collision Center. Service: Body & Trim
10.2022Safiyyah
I took my car in to Caliber for repairs after a hit n run. Caliber is a partner with my insurance company. From making the appointment, to picking up the vehicle after the repairs were completed everything went well. Enterprise is a few doors down and they pick you up from the shop and take you to their store to get your rental if needed. Heather’s (at Caliber) updates and communications were great, and Nakia at the desk was very pleasant and helpful. Repairs were done on time and looked good. They even washed my car and cleaned the interior! I would definitely choose Caliber at this location again if I ever need service to any of my vehicles in the future. Services: Body & Trim, Painting
09.2022Tiffany
Customer Service Representative Kia was so great in my whole process. I would recommend anyone to ask for Kia to assist in getting the right service needed and following up with you. Kia You Rock!!! Overall, staff are very professional and helpful with getting you serviced properly including setting up your rental process if needed. Service: Body & Trim
09.2022Johari
Brought my car to get fixed. They fixed the problem but messed up everything else. My sound on the driver side isn’t working and it was perfectly fine before. They messed up my window so now it squeaks when you roll it down and there is so much paint and scratches on the window that weren’t there before. Not to mention they did not call me to update me on my cars progress throughout my time there. Depending on how this matter gets fixed tomorrow I will update my review or not Services: Body & Trim, Painting
01.2022James
Excellent work!! Brian is really motivated in doing things fair and right by the customer. Staff is very professional and polite.Deinitely impressed with the work. Definitely referring all my friends to this caliber. Y'all rock💪🏾 Service: Vehicle maintenance
01.2022Tony
I brought my truck in for repairs in October (second time I've used Caliber Collision/Clinton/Old Alexandria Ferry Road), the rep. Thomas pointed out that my right head light had moisture inside of it, and he advised that meant the seal was bad and it needed to be replaced. When I picked my vehicle up on 10/22/21, as I was paying for my repairs, the young lady advised that the parts had a lifetime warranty. That reminded me that the first time I brought my truck in for repairs, they had to replace the right headlight. When I advised her of that, she called Thomas and he came out from the back and said he had spoken to his regional manager and that he would order the light and would contact me when it arrived. On 11/3/21, I called the shop and spoke to Thomas and he advised that the headlight was not in yet, then he asked me did I want to cancel the order, I told him that I still wanted the headlight and to call me when it arrives. After he asked me did I want to cancel, it made me feel like the endgame was to give me the run around about replacing the light. Today is 12/29/21, OVER 2 MONTHS after he told me he ordered the headlight, I have yet to receive a phone call to replace it. BAD BUSINESS! Services: Body & Trim, Painting
01.2022Marcia
This was my first time ever having to get my car painted and getting dent out of my car. I took to Caliber Collision, they were very professional . It took them no time at all to fix my car. They keep me updated on what was going on with my vehicle every step of the way . when I got my car back it look brand new. I was so happy. They made my day. I would recommend caliber collision . Services: Body & Trim, Painting
12.2021Amanda
My car was fixed but the person assigned to me was hard to get a hold of. Didn't return my calls and my car was fixed 2 weeks after scheduled time, and after I spoke to several people who told me it was on schedule, the car was still being "washed and waxed" for a week! When I got frustrated they finally let me know that it needed a part that had not arrived yet. Why not say that in the first place so that I can extend my rental, or plan for travel to work and childcare for my children. I was told "you will have it by 4p today" which was 4 days past the fixed date. At 530 p I called they r closed, and I didn't get my car until the Tuesday of the following week. Not sure what went wrong there in customer service or the communication between the shop and the front desk but that gotta get better. People depend on their vehicle for life errands and situations, especially in this pandemic where UBER is hard to come by, and losing your job can be catastrophic. Be honest if repairs need more time so customers can plan their lives. In total it took a month for me to get my car back for front collision body repairs with no damages to major parts.
12.2021