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Pottery Barn Teen in Edina (3675 Galleria Ste 3659, MN 55435)
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Retailer selling high-end, stylish furniture, bedding & decorative items for teen bedrooms & dorms.
Pottery Barn Teen is located in Edina (Minnesota state) on the street of 3675 Galleria Ste 3659. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19529291205. You can get more information from their website: https://www.pbteen.com/stores/us-mn-edina-pbteen-galleria-edina/. The coordinates that you can use in navigation applications to get to find Pottery Barn Teen quickly are 44.877402, -93.327769. Scroll down to find out opening hours, reviews and other important information about Pottery Barn Teen.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
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Chelsey
no hardware. no resolution. no customer service help. After having to pay for the white glove delivery service on 2 custom ordered beds (my boys share a room), one bed came without hardware. After calling every week for 3 weeks after delivery, they repeatedly said hardware is not in stock and only ships with a custom order. No pictures of the hardware nor instructions (customer service can't even find who the manufacturer is or what hardware it needs) if we tried to purchase at a Home Depot and assemble ourselves. I am so unhappy with this experience and feel nothing has been handled professionally. I sit on customer service waiting for a supervisor over 45min each time I call. This company is supposed to be better than this!!
09.2021Lina
This is the Worst place to buy furniture from. Horrible experience and until now not resolved. Amount of time spending over the phone is more than 5 hours. Everyone gives you a different answer. Customer service phone number most of the times breaking up. Scheduling department never answering. Read all the reviews before me. I’m going through all of these. go buy form a cheap store and you can get things done or at least get right answer. Horrible system which is not updated properly. So frustrating and no body cares. Go somewhere else and buy furniture from.
09.2021Miranda
I ordered a backpack on August 3rd. I paid in full for my purchase at that time. The email I received about the backpack being shipped stated delivery dates of Aug. 19-23. I thought this was exceptionally lengthy, but was wanted it monogrammed. Today is the 23rd of August and my backpack says it is still being prepared for shipping. I called their customer service to see what was happening. The woman I spoke with stated that they had already given the bag to UPS and that it had nothing to do with them. She was of no help. A few hours after speaking with her I received a notification from my bank saying that Pottery Barn charged my card a second time for the bag. So I have now paid double the price for a bag I do not have. I logged on to see if the shipping info had been updated only to see the bag I was told was already at a shipping facility was back ordered and will not be arriving until the middle of January!!! So they lied about my delivery and double charged me. Do not waste your time and money on any of their products! They do not value honesty or their customers!
09.2021Susan
Delivery confirmation times are completely inaccurate and disappointing. No updates along the way. Still waiting for Christmas presents I ordered.. Update ,It's been 2 and a 1/2 months I'm still waiting for my furniture I can't get an answer or update from anyone. I should have read the reviews before shopping here. Buy elsewhere.
09.2020Tasha
Do not order from them. It has been nothing but a headache since I ordered, no one knows where the pieces are, or when they will be coming in. They keep repeating is the same script from one customer service person to the next. I asked to speak a manager a few times and get transferred to the credit card department or am told that it is over an hour wait and they can’t hold up the lines for that long so I can’t speak to a manger. I will never be ordering from their company again. Please trust these reviews, find another please to order your furniture from. If I could give them a 0 star review I would.
09.2019Christie
I placed an order of a sectional set in 11/15, 2018 and I was told it will be delivered by 12/3. Then they pushed the delivery date to 1/9. Today is 1/29, still no sofa. I called to check the status, they told me it is now pushed to 2/22. I told them I had enough. I want to cancel my order. At this point I no longer believe the dates they give me. The lady on the phone was super mean she told me I can’t cancel it since it is in transit to their local warehouse. I can only cancel it once the items reach their local warehouse. So let me get the straight, I have to wait for the sofa to reach their local warehouse before I can cancel this order! An order I already paid for 3 months ago? But it doesn’t stop there. It gets better, she told me I will be charged the shipping fee when I cancel. The shipping fee is nonrefundable! I said what shipping fee, I haven’t even receive the items yet. She told me because they have to ship this sofa from a different warehouse to their local warehouse. So if I canceled I still have to pay the shipping fee from warehouse A to warehouse B! Then I told her this is mess up. Her reply: "What else can I help you with!" Me: What the #$@&%!?
09.2019Greta
Never buy from these guys. Terrible customer service. I bought a bed on sale online, OVER 24 hours later, they sent me an email stating they made an error in their pricing and they canceled my order. I spent over an hour on the phone trying to fix the issue. All they said they could do was offer me a 10% a full price item coupon.
09.2018Denise
One star is too generous. Bought $600 worth of items online and tried to utilize both the online exchange (which is non-existent) and in-store processes and still do not have what I ordered/need. They have an awful return/exhange policy and are definitely not invested in customer service. Will not buy from PB again.
09.2018Jessica
DO NOT BUY FROM PBTEEN. I returned the Harry Potter duvet cover, unused and still packaged, on January 13th and still have not recieved a refund. I recieved a merchandise credit, which goes against their own return policy, but they have so far refused to cancel out the store credit and issue me a proper refund. I can't buy the medicine for my sick guinea pig because I've been waiting a month for a $200 refund! I will never do here again!
09.2018Deepika
If there was a 0 star - that is what these guys should get. Not the store but the whole company!!! Overpriced but no extra value!!! Ordered kids study desks - there was no update on when they will ship - nothing! Had to call SEVERAL times to get this delivered. Next, the assembly people did not put together some of the pieces. When they say "white glove delivery" - it is just a fancy name for crappy delivery. Hom Furniture or any of the other stores have better delivery. And the desks chip soooo easily. I do not even have rolling chairs and in spite of it there are several nicks for a very light use. Also, I got talked into applying for a credit card with the lure of a rewards check. When that came in and I used part of it, there was not warning that I would automatically lose the other part I did not use!
09.2014