cosmetics store
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SEPHORA inside JCPenney in Biloxi (2600 Beach Blvd, MS 39531)
About:
Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products.
SEPHORA inside JCPenney is located in Biloxi (Mississippi state) on the street of 2600 Beach Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12283888550. You can get more information from their website: https://www.sephora.com/happening/stores/biloxi-jcpenney-at-edgewater-mall?utm_source=gmb&utm_medium=Yext. The coordinates that you can use in navigation applications to get to find SEPHORA inside JCPenney quickly are 30.393551, -88.990568. Scroll down to find out opening hours, reviews and other important information about SEPHORA inside JCPenney.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
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Mikaela
Where to begin.... This has to be one of the worst Sephora's I have ever been to. I have never had a positive experience at this location, and I cannot think of one nice thing to say about the place. The employees are: rude, unhelpful, unorganized, unprofessional, uneducated, unfamiliar, unintelligent, all the un-s... During my most recent visit, I was planning on picking up my free birthday gift, well...it didn't go as planned. I was given the gift I had initially wanted, but as I was walking out of the store I realized the box was missing half of the products. The cashier tried remedying this issue by offering me some other sample options; however, she charged them to my account and used my points?! On another occasion, I was greeted by the nastiest employee I have ever met. She was so offended that I decided to walk into HER store, and continued to stare me down with her stink eye until I initiated the conversation. She was leaning against the counter, unbothered by absolutely anything. She gave me an attitude right from the beginning, and she actually laughed when I asked for her assistance. She made no effort to help me out, whatsoever. Also, it's not just the employees that are running this store into the ground, but the store is FILTHY! All of the testers are moldy from being baked under the hot lights, and I am pretty sure they haven't been changed out in the last decade. Everything in the store is covered in a thick layer of dust and grime. The floors are disgusting--trash everywhere. The shelves are never in stock, and the product that are on the shelves are expired. I purchased a skincare product once, and I did not realize until I got home that the product expired in 2017???!! The management at this store--if there is one--should be fired or severely reprimanded. If I ever found out one of my employees was running the store like this, they would be fired on the spot. I guess it's my fault that I keep returning to this store, but I think this might finally be the last straw. This store should be closed, and all the wonderfully fantastic employees should be promoted--NOT! DO NOT GO HERE. EVER. Also, they shut the store early almost every single day.
03.2022Cristal
I came to the store around 1:45 Monday and said that I know nothing about makeup and was getting a gift for my girlfriend I even bought a bag of her makeup for reference and told her the exact items and showed her the colors I needed. The sales clerk Sharinda was very rude when I was asking her for help with items and showing her references she was getting impatient and told me to show her everything I needed immediately, because she clearly did not want to keep looking around. She also told me to bring my girlfriend in and let her pick after I clearly told her it was a gift.The store was empty and I really needed help she made me feel very un-welcome with her hostility and I will not be returning!
12.2021Rachel
I went in last night and Kayln was my cashier. She was SOOO super helpful and so nice, even though it was the end of the night. It was such a good experience. I will be back to purchase perfume, I just haven't decided which one!
10.2021donnapace1
The sales associates in this store are the absolute worst! They know very little about the products they sell, and they could care less if they help you or not. In addition, many of the sales people spend much of their time on their cell phones instead of helping their customers. The last time I visited the store, I angrily stormed out and vowed to never set foot in that Sephora ever again! I usually spend thousands of dollars on cosmetics and facial products each year, but since my last visit, which was two years ago, I spend my money at Ulta, or at the Mac counter inside Belk.
08.2020Brenda
I have been in love with Sephora since my first visit last year in Orlando Florida. Customer service was a little chaotic but once Someone came to assist me LOVE LOVE LOVE EVERY SINCE! ALL PICS ARE SEPHORA MAKEUP#LOVE
08.2020TAWANDA
Purchased new foundation I’ve never used from this store that I was reluctant to do so and was told by management at anytime if it didn’t work for my skin that I can return it. Tried the foundation once and it broke my skin out within minutes‼️...Come back to this store only to be told by the Assistant Manager that she can only do a even exchange in store. I WILL NEVER SHOP HERE AGAIN‼️
08.2020Melissa
I've been to this Sephora multiple times. More times than not, the employees are pleasant though some are more helpful than others. On slow days, the staff seems more insightful, but on busy hectic days like around holiday times, they can be quite short with a person (which is understandable, but it sucks to not be able to get help). The selection in store is much smaller than a standalone Sephora, and due to being in a JCPenney's things are different here (like return policy for example). I've had mini makeovers, and they are good. I really like being color matched, and the associates have always found really good products for my needs. I've called on the phone several times, and I've always been able to reach a representative in a reasonable amount of time. Overall it's a solid store if you aren't accustomed to a standalone Sephora.
08.2019Jen
I was hoping to give 0 stars. I am a VIB Rouge & I love Sephora. I am NEVER giving a Sephora in JC Penney a dime more of my money. I have never in my life seen a group of people that does not help customers at all. They are worthless. I drive to New Orleans to shop in store & it’s sad when the real Sephora employees say that the Sephora in JC Penney is giving them a bad name. They also have the worst attitudes as a collective whole. I brought some returns back & this girl kept asking why I was bringing such great products back & I told her that they did not work out for me & she told me that she doubted it & shook her head at me. I took my returns & got out of there before I did something that was not so nice.
08.2019Kate
To start out, I am a loyal Sephora customer. This was my first time visiting the Biloxi store within JCPenney's. I visited the store yesterday afternoon to get the promotional birthday gift and purchase a few items that I needed. When I walked into the store no sales associates were out on the floor. Most of the makeup was not out on the displays to try. Eventually two women who worked there walked into the store. I needed help finding something and one of the women did not acknowledge my presence at all. I asked her where the Bare Minerals products were located. She asked me if I was new to the store and rolled her eyes, which was quite rude. She proceeded to not answer the question so I found the products myself. The other sales associate, while checking out, refused to take my beauty insider card, so I did not get my points but she gave me the birthday gift. So, I found that a bit odd and confusing. Long story short, it was an overall poor experience, which is sad because I really do enjoy the company but I do not recommend shopping at this Sephora.
08.2018Brittany
Awesome & Sweet employees! Usually I'm intimidated by beauty experts since I hear Sephora employees can be a bit cocky but, these girls weren't! I wish I would've gotten their names. I had a gift card problem and they took the time out of their day to help me and call customer service. They're very trustworthy, and by far the best in store shopping experience I've had this year! Thank you so much guys for the help! Definitely a must go xoxo
08.2017