cell phone store
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T-Mobile in Salem (99 Rockingham Park Blvd E205, NH 03079)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Salem (New Hampshire state) on the street of 99 Rockingham Park Blvd E205. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16038705467. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-salem-nh-03079-5707?utm_source=google&utm_medium=lastmile&utm_campaign=5707. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 42.766645, -71.230773. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Kimber
Limited staff out front. Manager/supervisor was in backroom....with line of people waiting to be helped. When finally helped, I was given misinformation about my plan causing problems on my recent trip.....felt dismissed & didn't trust them when I left the store. I should have trusted my gut & called 800# to confirm.
08.2022Kimber
Limited staff out front. Manager/supervisor was in backroom....with line of people waiting to be helped. When finally helped, I was given misinformation about my plan causing problems on my recent trip.....felt dismissed & didn't trust them when I left the store. I should have trusted my gut & called 800# to confirm.
08.2022Raynald
Horrible, went there because of a phone issue with our phones, they are LG phones that won't dial out and LG no longer makes phones even though our phones a just about a year old, we had to wait for the manager when he finally arrived and spoke to us my wife and I noticed an attitude and sarcasm, we need to have emergency phone service because of health issues he refused to help us and replace our phones they said we had to wait for the LG Phones fix nothing they could do about, wow
06.2022Raynald
Horrible, went there because of a phone issue with our phones, they are LG phones that won't dial out and LG no longer makes phones even though our phones a just about a year old, we had to wait for the manager when he finally arrived and spoke to us my wife and I noticed an attitude and sarcasm, we need to have emergency phone service because of health issues he refused to help us and replace our phones they said we had to wait for the LG Phones fix nothing they could do about, wow
06.2022Rhiannon
My last experience versus this experience from 3 months ago has really turned around! It has met my expectations and so much more! Gary and John really had taken the time To let me have that 10 out of 10 customer satisfactory.😀 I am so pleased with my new watches and cellphone choice and I would definitely recommend anybody to go in their direction and ask for them. Thanks again
03.2022Rhiannon
My last experience versus this experience from 3 months ago has really turned around! It has met my expectations and so much more! Gary and John really had taken the time To let me have that 10 out of 10 customer satisfactory.😀 I am so pleased with my new watches and cellphone choice and I would definitely recommend anybody to go in their direction and ask for them. Thanks again
03.2022Tasia
Being a new business owner, I was looking to a get a plan and service that will not only accommodate me but also efficient enough for my clients. I came into this store and worked with Gary. Gary was able to help me through the whole process while being very patient and informative. He was able to provide me excellent service while working with a longer than usual application. As a new business owner documents were requested creating a longer than normal verification process and he was able to walk me through the whole thing comfortably. Answering all my questions & providing me with what I need even after everything, I am confident to say I left as a happy customer & will definitely return! Thank you Gary G. !
02.2022Tasia
Being a new business owner, I was looking to a get a plan and service that will not only accommodate me but also efficient enough for my clients. I came into this store and worked with Gary. Gary was able to help me through the whole process while being very patient and informative. He was able to provide me excellent service while working with a longer than usual application. As a new business owner documents were requested creating a longer than normal verification process and he was able to walk me through the whole thing comfortably. Answering all my questions & providing me with what I need even after everything, I am confident to say I left as a happy customer & will definitely return! Thank you Gary G. !
02.2022michael
Please stay away from this store. The associates at this store are deliberately scamming consumers by making up false trade-in promotions to make sales with no consequences or accountability. I was lied to by Nurlina and other associates that I would receive 400 total (an additional 200 on top of the normal 200 value) trade in value for an iPhone 8 towards the purchase of an iPhone 13. No plan change or additional adjustments required. I paid the remaining amount of 400 due that day to pay off the phone. One month later, I received a bill for 200 and only got 200 as the trade in value. I called customer service and was informed the sales rep misinterpreted the promotion and there was nothing they could do and now I’m stuck with a 200 bill. By the time you find out, it’s already too late and T-Mobile will do nothing to help you. I’ve already taken this up with the FCC, but this needs to be put to an end. Store reps are deliberately scamming customers with zero consequences.
01.2022michael
Please stay away from this store. The associates at this store are deliberately scamming consumers by making up false trade-in promotions to make sales with no consequences or accountability. I was lied to by Nurlina and other associates that I would receive 400 total (an additional 200 on top of the normal 200 value) trade in value for an iPhone 8 towards the purchase of an iPhone 13. No plan change or additional adjustments required. I paid the remaining amount of 400 due that day to pay off the phone. One month later, I received a bill for 200 and only got 200 as the trade in value. I called customer service and was informed the sales rep misinterpreted the promotion and there was nothing they could do and now I’m stuck with a 200 bill. By the time you find out, it’s already too late and T-Mobile will do nothing to help you. I’ve already taken this up with the FCC, but this needs to be put to an end. Store reps are deliberately scamming customers with zero consequences.
01.2022Sarah
We were considering leaving T-Mobile until we finally decided to try one more store. We went to three different stores each time our issue only getting worse and worse. All we wanted to do was upgrade our phones and one of the texts at a different location ended up overcharging us and forcing us to purchase something that wasn't able to get to us in the time we needed. We finally decided to go into the T-Mobile in the Rockingham Mall and the gentleman named Joe was super eager to help us and decided to take our problem on head on. He listened to every problem we had offered multiple different solutions until we came up with one that worked for us. Not only did we leave the store with a two phones we wanted but Joe took it upon himself to drive down the street with his own vehicle to pick up the other phone since they didn't have it in stock at his location. I'm not sure why people complain about the customer service at the store because every single tech in that store was working very hard and they were all very pleasant. Everyone in that store was more than capable of answering my questions and concerns and they offered actual solutions to my problem. I live in Massachusetts and I would rather drive all the way up to New Hampshire just to visit this location opposed to calling customer service from T-Mobile themselves. I ended up walking out with the two phones that I wanted and a solution to the problems that I had on my account. He also corrected the mistake and explain the return process of the other stuff that we ordered from the other store. Could not be happier with the service highly recommend.
12.2021Sarah
We were considering leaving T-Mobile until we finally decided to try one more store. We went to three different stores each time our issue only getting worse and worse. All we wanted to do was upgrade our phones and one of the texts at a different location ended up overcharging us and forcing us to purchase something that wasn't able to get to us in the time we needed. We finally decided to go into the T-Mobile in the Rockingham Mall and the gentleman named Joe was super eager to help us and decided to take our problem on head on. He listened to every problem we had offered multiple different solutions until we came up with one that worked for us. Not only did we leave the store with a two phones we wanted but Joe took it upon himself to drive down the street with his own vehicle to pick up the other phone since they didn't have it in stock at his location. I'm not sure why people complain about the customer service at the store because every single tech in that store was working very hard and they were all very pleasant. Everyone in that store was more than capable of answering my questions and concerns and they offered actual solutions to my problem. I live in Massachusetts and I would rather drive all the way up to New Hampshire just to visit this location opposed to calling customer service from T-Mobile themselves. I ended up walking out with the two phones that I wanted and a solution to the problems that I had on my account. He also corrected the mistake and explain the return process of the other stuff that we ordered from the other store. Could not be happier with the service highly recommend.
12.2021ethan
The manager really impressed me. I had a question about an upgrade promotion i had heard about that ended up not applying to me. It was busy and he had every right to apologize and move on, but instead we talked it through and he decided to escalate my question for the higher ups to take a look at. Whether or not it works out, I was really grateful for his thoughtfulness.
12.2021MacKenzie
Unprofessional and rude. One staff member began laughing at my wife and I and she was being very condescending. She then began speaking another language to her colleague and continued to laugh while looking at us. Even though they have several staff, Its always disorganized in this store with multiple groups of people hanging around waiting for hours for service. Although there are some nice staff here, this place is not a good business and they do not have strong management. Stay away
12.2021ethan
The manager really impressed me. I had a question about an upgrade promotion i had heard about that ended up not applying to me. It was busy and he had every right to apologize and move on, but instead we talked it through and he decided to escalate my question for the higher ups to take a look at. Whether or not it works out, I was really grateful for his thoughtfulness.
12.2021MacKenzie
Unprofessional and rude. One staff member began laughing at my wife and I and she was being very condescending. She then began speaking another language to her colleague and continued to laugh while looking at us. Even though they have several staff, Its always disorganized in this store with multiple groups of people hanging around waiting for hours for service. Although there are some nice staff here, this place is not a good business and they do not have strong management. Stay away
12.2021Lilian
Worst customer service I have experienced in my life. Staff is unresponsive when it comes to problem solving. Told me to call customer service to find a solution for myself. They took money for a down payment on a phone and they can’t track the phone. No one has the answers as to why I haven’t received my order. This is ridiculous it’s 2021 and they have systems that are outdated. If you can switch to version or AT&T please do so. I will be contacting the better business bureau! They owe me $230!
11.2021Lilian
Worst customer service I have experienced in my life. Staff is unresponsive when it comes to problem solving. Told me to call customer service to find a solution for myself. They took money for a down payment on a phone and they can’t track the phone. No one has the answers as to why I haven’t received my order. This is ridiculous it’s 2021 and they have systems that are outdated. If you can switch to version or AT&T please do so. I will be contacting the better business bureau! They owe me $230!
11.2021Gina
Christopher M. helped me out so much with a huge mess that I had due to poor Sprint customer service. He might have an idea on how grateful I am for his help he has no idea how happy I really am. Ian (who's last name I didn't get but in the same store) was also helpful friendly funny. I also want to mention that back in august Erica in the same store was also very helpful. It's the friendliness that I appreciate and the willingness to do their job, be helpful and not lie. The customer service at this location is hands down 100% worth it.
08.2021Gina
Christopher M. helped me out so much with a huge mess that I had due to poor Sprint customer service. He might have an idea on how grateful I am for his help he has no idea how happy I really am. Ian (who's last name I didn't get but in the same store) was also helpful friendly funny. I also want to mention that back in august Erica in the same store was also very helpful. It's the friendliness that I appreciate and the willingness to do their job, be helpful and not lie. The customer service at this location is hands down 100% worth it.
08.2021