cell phone store
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T-Mobile in South Orange (9 Sloan St, NJ 07079)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in South Orange (New Jersey state) on the street of 9 Sloan St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19737623797. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-south-orange-nj-07079-2220?utm_source=google&utm_medium=lastmile&utm_campaign=2220. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 40.746059, -74.260349. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Matthew
Fast, helpful, friendly. Seems like we are always in a rush when we need phone help and this is the place we will go now.
08.2022Racheal
The customer service was so nice and friendly. I really appreciated that everyone that came in while I was there was served with the same amount of respect and helpfulness. Jeff provided both me and my family member the best help and we left really satisfied. Really glad that we did business at this T-Mobile location.
07.2022Andrey
Terrible costumer service. Specially Destinee (employe) who was very unprofessional and rude. She played on the instagram while serving my needs and when I mentioned that was furious! Manager Jeff should have a talk with this employee.
06.2022YVONNE
Jr the store manager was very helpful he takes time to see to the need at hand. A very wonderful customer driven person.
06.2022Rasheeda
I visited the store because I wanted to JUMP my phone and buy a Apple Watch on promotion but the way that the representative Natalie treated me was horrible. I tried to be understanding at first cause she was the only one in the store but her attitude and behavior was beyond unprofessional to the point I didn’t upgrade my phone but I still brought the Apple Watch. I have to say all I did was buy the Apple Watch because I ended up leaving the store with the Watch not even properly working or active and after going back and forth with Natalie an her telling me that her only job was to sale me the product and that I had to call T-Mobile customer care to figure out why it wasnt properly working because she was not going to handle it . She even went as far to tell me that the manager who was not present at the time would do the same as she was instructed me to do CALL CUSTOMER CARE. I was appalled and felt very frustrated that I had just spent hundreds of dollars on a product an had to leave and call T-Mobile customer care to help me with the technical problems. When I called T-Mobile they informed me that she hadn’t even actives or given me the right service. She activated a phone lines instead of a Watch line so dumb and tacky. She was so dismissive that I just had to report her to T-Mobile about her conduct. She needs to be fired or retrained starting with proper customer service.
03.2022Kitty
T-mobile seriously needs to look into the employees at this site. There is a female there that does not want to help the customers. She literally told me she is too overwhelmed to help me and ask me to call the main tmobile number instead.
09.2021Abitc
Zero customer service. One of them do not know how to address customer at all. I was surprised the two people I met that evening told me they are managers. Need serious training and I mean this. I do not usually rate, but the owner of this place need to work on the employees because they lack customer service. I have been in the business of delivering customer for over 25 years I have never seen this set of managers before. I have 4 lines with t-mobile planning to add extra line for my son; the duo do not even have what it takes to even identify premium customers; they about to loose us all...... This event happened on Friday 16 around 7PM
08.2021Latosha
Customer service needs major improvement. A customer should NEVER stand waiting to be acknowledged for 35 minutes and counting. Regardless if your servicing another customer, you look up acknowledge your customer and give them an ESTIMATE of how long they will be waiting. I WILL NOT return to this location nor will I recommend others. Negative reviews travel fast people.
08.2018RENATO
Stellar service! I've always gotten excellent service here! Always quick and painless! Today (May 16, 2016)I needed a new SIM card (nano) for a replacement phone that I brought with me, and my transaction literally took less than 2 minutes to process! Of course, I left the store with a BIG smile on my face. I wish all service companies are like this particular T-Mobile Store! Way to go! Keep it up!
08.2016Amanda
The BEST T-Mobile I have been to since I have switched from AT&T. When I went to switch companies, the Store Manager herself, Nicole, came to help me. This was very rare to me because usually managers do not come out to explain everything in detail. I had AT&T for years and was very skeptical about switching companies and I thought I would not be happy; thus far I am. I was able to get all of the services on my phone that interested me and it was at a cheaper price. The store itself is very clean and neatly organized so it makes the shopping experience pleasant. The patience the employees have is also refreshing. I will definitely come back to this location to handle all bigger issues, such as phone switching or plan adjustments even though I live in Brooklyn. This alone says enough! I highly recommend this store.
08.2015