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Northtown Lexus in Buffalo (3845 Sheridan Dr, NY 14226)
About:
Northtown Lexus is located in Buffalo (New York state) on the street of 3845 Sheridan Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1716-780-4500. You can get more information from their website: https://www.northtownlexus.com/. The coordinates that you can use in navigation applications to get to find Northtown Lexus quickly are 42.978426, -78.790891. Scroll down to find out opening hours, reviews and other important information about Northtown Lexus.
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- Debit cards
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- amenities.offerings.has_car_wash
- Oil change
- Repair services
Accessibility
- Wheelchair-accessible entrance
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- In-store shopping
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- Delivery
Shona
The answering service for the Northtown Automotive Group has a beauty by the name of Sarah Ferguson (last name questionable on my part), answering calls. Please catch all of the sarcasm here. Sarah is rude, combative, condescending, and enjoys being just that. I asked to be transferred to a specific Finance rep and was connected to Service instead. I called back and stated that I was transferred to Service. She immediately started in with the condescending tone as she explain the call must have rolled over and that she did not have an ext. for the person I asked for. I advised she could have told me that before transferring my call. She then states she didn't know she didn't have it. Which means she decided to transfer me to a general line instead of taking me off of hold and first explaining what her course of action would be. She then proceeded to ask me if I wanted sit on the phone and argue with her or did I want a manager. I ask for a manager and she refuses to transfer the call because I won't give her the reason for my call. If you call Northtown and you happen to get Sarah "with an H" as she happily retorted when I asked for her manager's name, I hope your experience is much better than mine. Sarah, you're answering phones, you're not saving the world.
11.2022Sarah
I just purchased a NX from Northtown Lexus through Mike Bartkowiak. He was such a breath of fresh air to work with!! I typically dread the whole car buying process, but Mike made it super easy & seamless. He was very helpful, kind & honest. I highly recommend working with Mike at Northtown if you’re in the market.
10.2022Amy
I could not have asked for a better experience at Northtown. My salesperson, Zach, was knowledgeable, patient and very communicative. The finance department got me a great rate and did all the work for me. Everyone was friendly, helpful and so efficient- I highly recommend this dealership!
08.2022Vishal
I recently bought a car from Northtown Lexus and worked with Mike Bartkowiak. I have always been nervous about car sales people! Working with Mike was such a refreshing experience. He is a very honest and a no-nonsense guy. I felt very comfortable working with him. There was no pressure at any time, gave me a good value on my trade and kept me posted on my new car on a regular basis. I can't recommend him enough! I also want to give a shout out to Zach Barringer who helped finance my car. He worked with a credit union with best available interest rates and financed my car with no hassles. Again, no pressure to buy any extras.
08.2022Christine
I have been a long time customer at Northtown Lexus.. They always allow me to take a loaner car for service. But their waiting room is nice too. Very upscale place.
08.2022Lena
I walked into Northtown the other night in hopes to test drive a used is300. When I got there, I was linked up with Mike Bartkowiak. The car I was curious to test drive had already sold, so we spent the next 20 minutes or so discussing the inventory flow, the market trends, different options, SUV’s vs sedans, and initially I felt kinda disappointed that my search would likely continue. Mike really went out of his way to help me sort through my options and understand different realistic scenarios that would lead me to get in something new/used/leased in the near future. This interaction ultimately led me to buying my very first ever, brand new car right off the show room floor. 2022 Lexus RC300 F sport. I have to say that I have never dealt with anyone at this dealership that has the genuinely happy personality Mike has. He was so helpful, and really made me feel comfortable with my purchase every step of the way. He was extremely accommodating and when I made up my mind after about 20 minutes of being there, Mike was able to get me out the door in my brand new vehicle the next morning ! (It would have been that night had the banks been open!) He left no questions unanswered and delivered on everything he promised! When you’re making a major purchase, there’s nothing more important than the person helping you. My advice to anyone thinking of heading to Northtown Lexus would be to ask for Mike. He will do whatever he can for you, and make the process go smooth! I’d also like to mention Dan in the finance department. The whole transaction happened so quickly, I did not have all my questions ready. I called him the next day and he immediately got back to me to answer every detail and was happy to do so. Thank you both! I couldn’t be happier with my purchase and the entire experience !!
07.2022Susan
Mike Bartkowiak was the absolute best in coordinating the sale of my new model NX. He was so extremely patient, quick and kind with responding to my numerous phone calls as I *impatiently* waited for the new vehicle! There was no pressure at the final point of sale. If you need to speak to a Lexus salesperson please ask for Mike and you will not regret it. I love my car too!
07.2022AB
so i went to the service and asked for some liquids flushing and hybrid intercooler flushing and they wanted to overcharge me. then i asked for a quotation paper that list all the services i asked for and have the pricing for the work+labor, the service guy told me “sorry bud we don’t do this here, you want the service or not?” to be honest worst experience ever never coming back here i’m actually from Virginia luckily we got a lot of dealers over there.
07.2022BRIAN
Michelle is the best! I was in Buffalo from Cleveland with my wife and 3 kids for a Memorial Day weekend trip with family when I realized I had a (potentially) catastrophic oil line failure on my 2010 RX450h—literally no oil on dipstick. She was incredibly helpful late and unexpectedly on a Saturday to help get my family back on the road with a recalled part (in Canada at least). We regularly service our Lexus at Metro Lexus in Cleveland and super thankful for the Lexus family of service centers, Buffalo in particular. I cannot possibly express thanks for this dealer’s service center’s help with what could have a much worse situation. Friendly, helpful and just good people here.
06.2022Matthew
Im very disappointed that I have to give a luxury car dealership a bad review. My overall experience has not been the best. I've been obsessed with the Lexus IS line since the new body style came out in 2014 and the opportunity finally came about to get one. I can't deny the fact that I got an outrageously good deal on my car and I couldn't turn it down. My car salesman, Mike Bartkowiak, was a pleasure to work with. He was very friendly, knowledgeable about the car and very responsive when it came to dealing with the issues I'm about to talk about. The sales process was very rushed, it was the end of the quarter and you could tell everyone was in a hurry. When it came time to sit down with the finance rep, Zachary Barringer, nothing was really explained to me. I was not given an option to choose my own bank, I was told my APR rate was 4% flat but when checking the print AFTER signing it was 4.89%. I wasn't given the option to read over the bank, the APR or the warranty coverage BEFORE signing, the paper work was only printed AFTER signing and I couldn't see the screen because as Zach said "all the numbers are on it and you can see what things actually cost." Overall it was just rushed. There was a 75 dollar "full tank of gas fee" which is ABSOLUTELY GARAGE especially coming from a larger luxury car dealership in Buffalo. On top of that I was told I'd have to pay for a second key if one was not found (i have been given a second key but the battery was dead). I've bought 3 other cars from West Herr Nissan and never did I have to pay for a tank of gas, and the second key was always provided even if the car was traded in with 1 key. Today I did get the chance to sit down with Zach and had some things clarified. Zach did a great job slowing down and answering any and all of my questions. He apologized for rushing, he was professional and honest with me, which I very much appreciated. He really did a great job trying to make things right and I have all the respect for him now. 2 stars is all I can give because the positives are only; the price I got my car, and for the time Zach took to sit down and talk with me to try and reconcile his mistake. But having to pay for a tank of gas when the car was already full and having to pay for a second key is just embarrassing for a well known dealership. The initial experience I had when signing papers is just not acceptable. I don't plan on buying here again and I'd encourage people to look to West Herr before buying Northtown. I'm was a loyal West Herr customer and I regret not buying there this time around.
04.2022