internet service provider
Closed Now
Optimum in Greenwood Lake (159 Windermere Ave, NY 10925)
About:
Our Optimum store located in Greenwood Lake, NY provides high-speed Internet, Optimum Mobile, cell phones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.
Optimum is located in Greenwood Lake (New York state) on the street of 159 Windermere Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1866-950-3278. You can get more information from their website: https://www.optimum.com/stores/ny/greenwood-lake/159-windmere-ave.html?utm_source=GoogleMyBusiness&utm_medium=organic. The coordinates that you can use in navigation applications to get to find Optimum quickly are 41.227858, -74.288970. Scroll down to find out opening hours, reviews and other important information about Optimum.
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Available amenities
Crowd
- LGBTQ+ friendly
Lisa
On October 7th my cell phone was giving me issues. My husband and I ended up running to Optimum so I can just get a new phone. Long story short my old phone had a glitch from the new update. When transferring stuff from my old phone to my new one the glitch came with it. I am very grateful to the team because they all went above and beyond trying to figure out how to fix the issue, including staying an hour past closing. They did end up finding one other person with this same issue and were able to fix my phone. They were all so nice and patient.
10.2022Jeanne
Terrible customer service, add services 2 your bill u never asked for, tell u one thing over the phone then your bill is something different , telling lies how do u do business with reps like this?
10.2022Eric
1 of the worst companies I have ever dealt with. Cringed I had to give 1 star just to post review. Customer service is absolutely horrible. We have had issues for over 1 month now of internet not working and still not resolved. 6 technicians to house, 1 line crew that was supposed to run a new line and only ran it on the pole but not to the house. I can’t even explain how frustrating this is that a company like this is even in business. My only advice is that if you have ANY other option for these services then make optimum your absolute last resort. My wife works from home so just imagine now being out of work for over 1 month at the expense of a service provider not providing you with the service you are paying for.
10.2022Paul
After closing the Matamoris store, it would be nice if they had more than one staff person in the office. The poor woman inside was trying to get a lunch break, but as its the only store in a large area, customers kept showing up and she did her best to help everyone. Was quick once I got inside, but it took awhile. 6 stars for her, 3 for the company.
09.2022Debbie
If I could give less than 1 star I would! Waited outside in 92 degree weather while the doors were locked and people waited outside. The agent couldn't be more terrible at this Greenwood Lake location. So now not only is it terrible expensive service but the customer service at this location was even worse. Good luck to anyone that needs help.
08.2022Claire
When there is a problem, almost all the Customer Service Representatives have heavy accents and are hard to understand. I have to ask them to repeat their spoken word frequently. When there is an equipment problem, you must go to the store or FedEx the item back and pay for the shipping. Customer Service should be improved. The store was OK to deal with. The one star is for Optimum as a whole!
08.2022Leo
I wish I could give them negative stars I called because of in and out internet service they reset the boxes it worked ok for one day made appointment for service but I called to cancel true there automated system after being told I was canceled Tech showed up and I ended paying 80 dollars because they don't know how to use a computer and are money hungry!!!
08.2022Sebastian
Wanna feel like bashing your head against a wall trying to figure out why you aren't getting internet? This is the place for you! Customer service was of zero help
08.2022Vincenzo
This place needs more training or new workers.. two people working that have no idea what they are doing. Honestly lost brain cells hearing them talk.
08.2022K
This should really be ZERO stars. Customer service Lies to customers constantly. I purchased guaranteed 100Mb years ago. Last year I was down to 1Mb for 4 months. I've been paying $104 per month. You can get customer service for Optimum adding a new line in under a minute, yet it takes at least 15 minutes to get customer service in you choose to cancel their services. I will NEVER use Optimum/CableVision again. Good Riddance.. I just switched to Frontier 500Mb for $44/month using fiber optics. Before there was no competition. Now we have a choice.
10.2021