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Alex's Furniture in Queens (14926 Jamaica Ave, NY 11435)
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Laid-back discount furniture outlet offering classic & contemporary pieces, mattresses & appliances.
Alex's Furniture is located in Queens (New York state) on the street of 14926 Jamaica Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1718-523-1310. The coordinates that you can use in navigation applications to get to find Alex's Furniture quickly are 40.701973, -73.804618. Scroll down to find out opening hours, reviews and other important information about Alex's Furniture.
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Available amenities
Planning
- Quick visit
Service options
- Delivery
- In-store pickup
- In-store shopping
Ebony
Dont buy from here they are terrible. They deliver furniture broken and then they string you along to fix it . Its been months since we been trying to get 4 chairs. Just awful
10.2022Cheryl
I bought a couch from them for my first apartment. I paid $1500 for a chair and loveseat that I later saw on Wayfair and every other layaway type furniture store for almost half the price if not less! The delivery guy could tell I wasn’t really sure about the set once I saw the size (since they didn’t have a model in the store this was my first time seeing the physical furniture). He put the set together so fast that I didn’t notice that he didn’t put the hardware on the right track. Now my couch is unleveled and the back is lopsided. Do not buy anything from Alex Furniture!!! They will rip you off in a heart beat.
08.2022Toufik
There is a rude Spanish guy ( sorry I used word Spanish to refer the guy ) works there and he is so poor at customer service . Never ever will give them business if this guy works there . I have them business 2 years back for my bedroom set $3000) in returns he had no respect for that .
08.2022A
Considered this place then noticed all the 5 star reviews from accounts with only a single review and for this store. If you're going to use fake reviews atleast make it more believable.
08.2022Ko
These guys will lie just to get your money. They lied to my face about reporting payment to the Credit bureau, they lied 3 good times. I bought a bed set and mattress and a box spring all worth 1900 and paid about 2400 in total. Paid off under 90 days and it was never reported to the credit bureau. Worst part is the mattress keep sinking like a loaf of bread. I regret ever going to this store and I hate my ex for taking me there. I suggest you go to bigger stores like Raymour and FL
06.2022Dripzx
I bought two queen size bed from there Both of them made of bad n cheap material Two much noise wn we sit or sleep on that I called them many times but they give no good response After many calls n many days after they one time send someone to fix but same night bed broke again So now I m paying other person to fix my bed I never go back
05.2022ana
I bought two beds, king and Queen, first of all I didn’t receive my delivery the day they told me, they took much longer, a Hispanic lady that claims is the secretary is rude, I was just trying to get information about my delivery and she hang up the phone on me. I went twice to the store to ask about the date of the delivery arrival. Second, after a week of waiting The delivery finally arrived, when they began to install the beds, I noticed that they were not the same ones that they showed me in the catalog, besides not being the same, they were of very poor quality, they were very low, I complained to the person who installed the bed and he He said he had to speak directly to the store, that he couldn't do anything. I went to the store and when the seller arrived he acted as if he had no idea that the quality of the product was not the same, he told me that he could not give me any refund of my money and that he could not do anything else for me, it was a terrible experience, for future buyers he did not advise them to buy anything in this furniture, very bad service, low quality, and a lot of irresponsibility.
10.2021Alycia
Shopping at Alex Furniture Gallery was a great experience during the challenging times that we live in....they have many items in stock and delivered quickly. Ask for Claudia she’s was amazing..... I told her what I needed and she spent a lot time with me making sure I would be happy with my choices. The delivery men were on time even earlier than we were told, they were polite, professional and cleaned up after themselves. I love my brand new living room furniture.
10.2021Eyecare
My family and I are very happy with the service received from Alex Furniture, we received our beautiful Ashley living room, excellent delivery and wonderful team! Alex Furniture 100% recommended!
10.2021Osman
WORST EXPERIENCE I EVER HAVE IN MY LIFE. I WOULD RATHER NOT HAVE FURNITURE THAN GO TO THIS PLACE. NO RETURN POLICY. DO NOT GO THERE, YOU WILL REGRET. IF YOU KNOW ANYONE GOING, TELL THEM NOT TO GO. I never give bad review to anyone, but this place is so BAD that I had no choice. I don't want anyone to experience this kind of service (So traumatic and upsetting that you will suffer for weeks after they deliver your purchase). I can relate my experience to all the bad reviews that other people gave here. I can't believe that their rating is above 3 (SEE Yelp review which is more accurate). Most of the good reviews are fake as you can see they are very short, people with last name that work there, and one of the review actually attached picture in the store (you can see the street outside the store). READ BELOW FOR MY TRAUMATIC EXPERIENCE: I bought full bedroom set and small dining table (total cost ~$2400). Called me to tell one of the part is broken so had to reschedule the delivery. Told me that delivery will be between 12-4 pm. At 4 pm, I called the delivery guy for update that I have to leave within an hour. He replies "I will be there after I finish this delivery. It's your problem if you have to leave (no apologizing for not coming on the time frame they gave)." Then finally they showed up, set up furniture haphazardly (rushing). Put together dining table not properly and screw are not tightened, falling apart within 5 min of their set up (see pictures). PRODUCT QUALITY IS SO POOR. Wardrobe broken, don't open, and left without fixing. When I asked to fix it, they lied that "service man will come later and fix it". Left all the garbage in the apartment. When I called the Alex furniture, they hanged up phone without any conversation; manager screaming and yelling at me "you broke it. We don't return. All garbage is yours", not only that he threatened me that I was harassing him for calling to complain. I bought king size bed. Delivery men telling me "why you buy king size, your elevator is small". They parked their truck on street and someone broke side mirror and they are blaming me for it (can you imagine how unprofessional). {I guess that's the punishment they get for their misbehavior}. These delivery men are so UNPROFESSIONAL that I cannot imagine. They went to my kitchen, and grabbing milk jar, shaking without any permission whatsoever; making fun.Using my bathroom without asking for permission (I CANNOT EVEN TRUST THESE PEOPLE TO COME IN SOMEONE'S HOME). After all that, they were demanding for $50 tips LOL. I still gave them good amount of tips even after all that. And guess what before they left they loosened the screw of my front door lock when I went inside to check something (I guess because I didn't give them $50 tips). Unfortunately, nothing I can do now since I paid everything in CASH/debit card and signed the paper. I will complain in BBB and consumer affair. I don't know how this place still in business. PLEASE DO NOT GO THERE. FEEL FREE TO SHARE THIS REVIEW. UPDATE: few days later my wife went in person to complain and this is what they said to her "your husband was so rude, was cursing. We cannot even tell those words because it was so gruesome" (All of those are absolute lies. They should have call recording. If they can prove I cursed or was rude, I will take off this review. ONLY reason I am mentioning this here just to show how much these people lies without any hesitancy. I could not even believe that they can say such a lie. Not only that they told my wife "you should re-consider this guy". (HOW PATHETIC!!! UNBELIEVABLE THAT THEY HAVE NO SHAME TO MAKE COMMENTS REGARDING CUSTOMER'S PERSONAL BUSINESS). HOPEFULLY, PEOPLE WHO READING THIS REVIEW REALIZED HOW UNPROFESSIONAL/LAIR/CHEAT THIS FURNITURE STORE AND IT'S EMPLOYEE. PLEASE DO NOT GO THERE, YOU WILL SUFFER AS I DID AND MANY OTHERS.
10.2019