cell phone store
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Verizon in Rochester (3349 Monroe Ave, NY 14618)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon is located in Rochester (New York state) on the street of 3349 Monroe Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1800-880-1077. You can get more information from their website: https://www.verizon.com/stores/details/new-york/rochester/pittsford-1024634/?CMP=seo_b_x_vz_gbp_ot_2022_08_website. The coordinates that you can use in navigation applications to get to find Verizon quickly are 43.101332, -77.538884. Scroll down to find out opening hours, reviews and other important information about Verizon.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Cana
Our family came in without an appointment and were well taken care of. We appreciate that the staff even stayed past closing time to help us get set up with new phones and lines. Thank you!
10.2022Sharon
This store is so bad that I have left in tears--dreadful. One worker told me that Verizon wants them to only spend 10-15 minutes with the customer. The only thing good I have to say about it is that the parking is OK and there are nice stores to shop in nearby. I will never go there again.
08.2022Zachary
GREAT Verizon location! Not all Verizon stores are the same. Fast, friendly, knowledgeable service here.
08.2022Eric
Online order was ready within an hour, picked it up, took care of everything myself.
08.2022Bill
Make an appointment before you walk through the door. The staff might be nice and helpful, but you will feel like a second class citizen no matter what. It's probably easier to buy an AR 15 than it is to get a phone, let alone have someone here answer a simple question.
07.2022Phil
Went in right at 10am without an appointment and a broken phone -- desperate times. I was greeted by Don who was just getting the store opened up. Explained my situation and he tried his best to resurrect my dead phone, but Wednesday is no day for miracles. He advised me well and set me up with a great phone (Samsung 22 Ultra) at an even better price. Don worked the family plan so well that I left paying less than before, with unlimited, and a bunch of free streaming services. He even installed my screen protector and case. Thanks, Don -- you turned a minor modern crisis into a big win.
04.2022christina
They took 20 minutes to give me an order that was placed online and that I was told was ready for pickup. I just kept getting ignored and there were only 2 or 3 other customers in the store so it’s not like they were overwhelmingly busy either. I was really trying to be polite and understanding even though I shouldn’t have had to wait that long but the employees still made no effort to be polite or even apologize for the wait.
03.2022Jerry
This store has no concept of customer service. We had an appt on Tuesday at 6pm. They modified us by text that we were rescheduled for Wednesday at 7. No reason was given. We arrived to the store on Wednesday at 7pm and were told after 10 minutes that our sales person was on a call helping a customer. Omar ( customer service) totally ignored us for at least 20 minutes. I finally approached him and asked about our appt. . He basically said he was busy and would not be able to help us .basically, make another appt. .
03.2022caroline
Awful customer service. Showed up was told to come back b/c they were too busy. Told me to book an appointment online. I booked an appointment online for a few hours later. Showed up was told how surprised they were I got an appointment . Meanwhile there was no other customer in the store & 3 Verizon employees just huddled together talking with each other . The Verizon employee who waited on me said “oh sorry we have no more iPhones left. I asked why not post that you are out of inventory so customers don’t travel all the way here to be told you have none in stock ? He said “that’s above my pay grade.” The Pittsford Plaza Verizon store is awful. Please don’t waste your time. They certainly don’t care about it & the management must not care either .
01.2022Mary
Last evening we took my mother in law into the store. She wanted to do her business in person. She insisted, she is 84. It takes for quite a while to get in-and-out of a car as she uses a walker and is not agile at all. It took 10 minutes to get out of the car in front of the store and in the door. We were greeted by a very sweet, conscientious 1st person who put us in line to see someone. We waited about 10 minutes which was fine because we did not realise we had to make an appointment. We where then greeted by a young man name Zack M. He ask for a picture ID. She produced her driver's licence. He looked at it said it is expired he can't take it. My husband said," you can tell that this woman sitting on her walker is the one on this driver's licence can't you? He said, "It doesn't matter it is expired." She opened her wallet to give him further ID and he continued to say he needed another photo ID or he could not deal with her. My husband asked to speak with the manager. He replied," I am the manager". My husband said, "Come on don't be stupid, You can't help her out?" "No", he said, and you can leave the store now!" (My husband was getting very frustrated, rightfully so.) I said, "so we can get on my phone, call customer service, give them all the information they need to fix this problem, but we cannot do it with you in person because of her expired licence? He said," yes!" Then, to add insult to injury, he suggested she go to the DMV and get a valid ID! At this point, she was a lump on top of her walker. It was ridiculous. There has to be a way that elderly people can get service in person if need be. She needed a repair as well! It it felt like elder abuse. The funny thing is afterward, we ran into a friend who was a police officer. He said her licence is still a valid document for ID purposes, expired or not. Shame on you Zach M! and shame on you Verizon! UPDATE 4.21.2021 As asked by the owner I emailed them at the address listed. Not a word from anyone. Again, shame on you Verizon! Or should I say Pittsford Verzion. Follows suit with the original problem.
12.2021