internet service provider
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Spectrum Store in Apex (2025 Creekside Landing Dr Space A-130, NC 27502)
About:
The Best Cable TV + Internet + Voice Services. Get the Spectrum Triple Play today. With 125+ channels, the fastest internet speeds and unlimited nationwide calling. Plus NO CONTRACTS. Are you a Small Business? Spectrum Business is the best for your business. Get Business Internet & WiFi, Phone and HD TV today. Call (855) 255-0737
Spectrum Store is located in Apex (North Carolina state) on the street of 2025 Creekside Landing Dr Space A-130. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1888-406-7063. You can get more information from their website: https://www.spectrum.com/locations/nc/apex/2025-creekside-landing. The coordinates that you can use in navigation applications to get to find Spectrum Store quickly are 35.746173, -78.884957. Scroll down to find out opening hours, reviews and other important information about Spectrum Store.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
bonnie
I was in the Spectrum Apex, NC store at 10:00 AM today. I was greeted by Patrick and he went out of his way to help me in returning 4 boxes. He spent time with me explaining what he was doing and also helped me pay my monthly invoice. Spectrum needs to keep this employee as he was very courteous to customer walk-ins. Gene McGovern
10.2022Charles
Worst customer service ever!!!! Waited 45 minutes in the store and left. Only one customer representative for all the customers. Company like this big don't have money to hire two CSR ? Because Spectrum don't care about customer.
10.2022barbara
I AM SEVENTY-NINE + AND DEPEND ON MY PHONE AS A LIFE LINE.... THE PHONE HAS BEEN "LOCKED" FOR 2 DAYS...AND AFTER 4 TRIPS TO THIS STORE AND ONLY ONE PERSON FOR SERVICE...I GAVE UP AND WENT HOME. I LATER WENT BACK AT 4 O'CLOCK...THINKING THAT THE LINE WOULD HAVE THINNED OUT...ALL LIGHTS WERE ON...NO BODY IN THE STORE...DOORS LOCKED AND I LOOKED AT THE POSTED HOURS..CLOSING AT 5 PM....NOT 4. I WENT HOME AGAIN AND LOOKED ONLINE FOR HOURS WHICH SAID 6 O'CLOCK...DROVE BACK TO THE STORE AND SAME THING..ALL LIGHTS ON..NOBODY IN THE STORE, I BANGED ON THE WINDOW,,NO ONE CAME.
10.2022Alex
They try to scam me of $80. Spectrum is the worst company to deal with. Had very bad experience over the phone and in person at the store. Very unhappy!
10.2022Tbird
Incompetence abounds at spectrum. The phone support told me to go to the store to drop off hardware... The store INSISTS they don't accept or give hardware. This company needs to fire all of customer service and start fresh with competent workers.
09.2022Zoe
Spectrum sent me to this store to drop off my modem and router as I am moving abroad. I waited maybe 30 minutes in line just to be told that they weren’t going to accept the return and that they don’t accept any equipment. The guy was very rude about it and I ended up calling Spectrum to find another solution, having to drive about half an hour to drop the modem and router off elsewhere.
08.2022F
Wasted 45 minutes, with only 2 customers ahead of me, to be told they do not accept their own equipment in store; must go to UPS. The stupidity of this company has hit new levels.
08.2022Gary
Inquired about renewing a promotion, and Patrick G. gave me very professional, friendly help on how I really need to call in for this, the next day when my promo exactly expired. Spoke to the Call Center today and got what I needed! No need to cut cord, today!
08.2022Sheldon
On 12/16/2021, I went to the Apex NC store to turn in a Router, Modem, and cancel my subscription. I thought everything was taken care of until I received a bill in January stating, "I never turn in my equipment and I have a bill for $178.00". On 01/29/2022, I went to the store and asked to speak to a manager. Dustina, was very rude from the start. I explained that I had turn in my equipment to her, and I spoke with Spectrum and they said," I never turn in any equipment. The store manger Dustina Lear was very nasty and ask me for a receipt which I didn't have. So I asked her, "can you look into your computer data base and fined me"? I reminded her that I turned my equipment in to her in December. She went to her back office as me and my son waited for an hour for her to return. And when she returned, she told me that she could not find any information about me turning in the equipment. I am in the customer service business and you probably get a lot of turnover from your employees at this location. If your store manager talks to customers like she talked to me, I can only imagine what it is like for your employees. On 01/03-2022, I received a call from Offline Customer Support Maranda K, who informed me that she looked into my case and found all my equipment. She was outstanding. But I guarantee you, your Apex store is a dead store, with poor customer service and it starts with your store manager. Apex customers deserve better and the Spectrum brand deserves better representation !
02.2022Tony
Alicia Was a professional. Even though they were short staffed and the line was long. I observed her taking the time to assist an elderly gentleman and to make sure that he knew exactly what needed to be done. When it came my time to be taken care of she was very professional and did a great job. Spectrum should be taking care of quality employees like this, but sadly they probably don’t
01.2022