auto repair shop
Closed Now
AAA - Asheville in Asheville (178 Merrimon Ave, NC 28801)
About:
AAA Carolinas provides members with various services to both North & South Carolina including Auto Buying, Car Care, Roadside Assistance, Insurance, & Travel.
AAA - Asheville is located in Asheville (North Carolina state) on the street of 178 Merrimon Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1828-253-5376. You can get more information from their website: https://locator.carolinas.aaa.com/nc/asheville/aaa-asheville?y_source=1_MTIzMTQ4MDEtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find AAA - Asheville quickly are 35.604995, -82.554461. Scroll down to find out opening hours, reviews and other important information about AAA - Asheville.
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Rebecca
The man scheduling service was extremely difficult to work with. He did not look up the 22K mile service that I requested for my Hyundai. Instead, he ordered work that missed several inspection and replacement points. When the car was picked-up and the omissions were pointed out, he claimed that he had done all requisite service but had not charged me for some of the work. He offered to add those charges to the bill if I was not satisfied. His behavior was very unprofessional and felt like an effort to intimidate me.
10.2022Suzi
Dropped in to get a new battery installed and even though they were short staffed at the time, they took excellent care of my car and were very nice to me. I will definitely go back.
10.2022Bill
NOTE: This review concerns AAA Carolinas’ TRAVEL DESK, not the Auto service department. We maintain a AAA Carolinas membership – and have done so for more than a decade – for three reasons. (1) roadside assistance and/or in-store auto service. When we’ve needed this service, it has been exceptional; no complaints whatsoever. (2) Currency exchange. When we’ve made visits abroad, we’ve exchanged some US currency ahead of time. Again, no problems. (3) Travel assistance. On this score, AAA Carolinas rates a 0/5. I needed some maps for a European country, so I checked online to verify the business hours of AA Carolinas on Merrimon Ave. in North Asheville. According to Google, Saturday hours are noted as 10am-4pm, with a note reading “Confirmed by this business 3 weeks ago.” So I got in my car and drove there. They were closed. Per a small sign taped to the inside door, the Travel desk is closed on Saturdays. SATURDAYS. You know, the day when people who work M-F 9-5 jobs are likely to visit their local AAA Carolinas office. Frustrated (and more than a bit annoyed) I went home and logged on to the AAA Carolinas site in hope of ordering maps that way. That part of the site is not functioning. So on the next Tuesday, in the middle of the business day, I took time out of work and again visited the AAA Carolinas office. Once I was able to speak to someone, I explained what I needed: two maps. “Nope,” was the reply. The customer service rep (I use that term in its loosest sense) ambled over to the cabinet and looked inside, and repeated, “Nope. We’re out.” somewhat shocked, I explained that (a) I had visited on Saturday to no avail and (b) tried to get the maps online. “We’re out of maps system-wide,” I was told, whatever that means. (The site didn’t function well enough to even ascertain what I wanted, so it’s hard to square that explanation.) Quite annoyed by this point, I asked (as politely as I could muster) what was the deal with a travel desk being closed on Saturdays. “We’re closed on Saturdays until at least November,” I was told. No further information was offered. Actually, that’s not quite right. “What you need to do,” the customer rep counseled me, “is go to Barnes and Noble…” I cut her off. “If I’m going to have to spend money to do this, I’ll figure it out on my own, thanks.” In sum, my two in-person and one online experiences with AAA Carolinas’ travel department have been complete and utter wastes of my time. Sadly, I just renewed my membership a week ago. For what, I can only wonder.
09.2022Maureen
We were traveling and our AC went out in August. We called around and AAA Asheville said they could look at it. We dropped it off for 2 full days and paid for a rental in the meantime. We made it clear we when we were leaving and called 3 times over the 2 days to ask about it. They gave us the impression they looked at it but still needed to run a diagnostic. We arrived about 30 mins before closing on the second day and found out they never really looked at it or ran the diagnostic. So we had to travel 7 hours back home with no AC! If they didn’t have time to look at it they never should have taken it in. Terrible service! Service: A/C installation & repair
09.2022John
I was told I'd have my car back that day (A Saturday) when I dropped it off. Over 4hr later I hadn't heard anything from the store and they had closed for the day. Even worse, they weren't open on Sunday so I was stuck for multiple days without my car or any way to get what I needed out of my car. Services: Oil change, Tire rotations
08.2022Dane
These guys are awesome! I had a unique problem with my vehicle and Graham and Andrew researched it with their technicians and finally diagnosed the correct repair. It took several tries and they ended up having to contact the local Chrysler dealership for the correct diagnosis. It was a strange problem, but they persisted and it had a happy ending thanks to them! I highly recommend them for car repairs. I have been using them ever since the Merrimon location opened and I have always been satisfied, but this time they went above and beyond the call of duty! Service: Auto engine diagnostic
08.2022Sabine
Since I have an older car, I use this Center already for three years. The frontstaff as well as the mechanics are very helpful, honest and always give good advise. I would recommend them anytime. I was only surprised when the oil change costs me 70 Dollars instead of your advertised 59.99. I might call them again. Service: General repairs & maintenance
08.2022Billie
Just took my car in on a Saturday without an appointment because one headlight was burned out. The guys were so nice, replaced the bulb in an instant in the parking lot. Thanks so much!! I always get great service from the Merrimon AAA. Service: Electrical
06.2022FREDERICK
Highly recommend this facility for the most comprehensive and expeditious automotive service that I have experienced. My The service managers and the technicians are all customer oriented professionals. I trust all of my automotive needs to AAA. Service: Tires
06.2022Denise
We have had AAA for well over 30 years and have always appreciated the ability to order maps and tour books. We have only used the towing or other services a few times in all of these years so this was the service we used and valued for our annual fee. I called the Asheville Office on Feb. 1 to order maps and tour books. I was told I could order maps but the tour books were now on-line. I gave the person the list of maps we would need for our road trips this year and she said she would get them to me. I told her our first trip was Feb. 12 and she said that should not be a problem. Today is Feb. 11 and they had not arrived. I called the office again and the person I talked with said they “don’t send maps out” and they had to be ordered “online”. Interesting I was told something different by the same office 10 days ago. She said that was just the way it is and she was the newest person in the office so anyone else would have known that. Customer service seems to have gone by the wayside with AAA. You would think they would work better with us that are long term members and may not be as internet savvy. I am truly disappointed in not being able to call and request maps and tour books! I would hope folks would be more considerate of our senior population.
02.2022