coffee shop
Now Open
Dunkin' in Matthews (3114 Fincher Farm Rd Suite 100, NC 28105)
About:
Long-running chain serving signature breakfast items & a variety of coffee drinks.
Dunkin' is located in Matthews (North Carolina state) on the street of 3114 Fincher Farm Rd Suite 100. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1704-708-9547. You can get more information from their website: https://www.dunkindonuts.com/?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=345190. The coordinates that you can use in navigation applications to get to find Dunkin' quickly are 35.081889, -80.729749. Scroll down to find out opening hours, reviews and other important information about Dunkin'.
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Show menuAvailable amenities
Crowd
- Family friendly
- Tourists
Payments
- Debit cards
- NFC mobile payments
Amenities
- Good for kids
- Toilets
Offerings
- Coffee
- Comfort food
- Kids' menu
- Late-night food
- Quick bite
Atmosphere
- Casual
Highlights
- Great coffee
- amenities.highlights.serves_dessert_notable
- Great tea selection
Popular for
- Breakfast
- Solo dining
- Good for working on laptop
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wheelchair-accessible seating
Dining options
- Breakfast
- Lunch
- Dessert
Service options
- Outdoor seating
- Kerbside pickup
- Delivery
- Drive-through
- Takeaway
- Dine-in
Coco
Very disorganized and dirty coffee store!! From the store manager to the staff, none of them seems organized. Every time I come here I have to wait at least 20 minutes to get a coffee or donuts although there are only few people in line. The paper cups are dirty. The manager is rude and lazy. They rather to keep the donuts shelf empty then replenish it with donuts!!! Unbelievable!!
11.2022Sara
there were only two girls working when we came in, and i appreciate their help with my friend and i’s orders, but the munchkins my friend ordered literally had mold on them. our coffee was fine, but when we arrived, the store was locked. no sign on the door or anything. a customer that was already in there opened the door for us to let us know they were closed, but we placed mobile orders so a worker let us in. they looked at us like we were crazy for coming in, and it felt like a hostage situation the way we were locked in.
11.2022Hillary
This is the worst dunkin I’ve ever been too! They have the worst customer service and the worst coffee I’ve ever experienced. The employee didn’t smile at all and only spoke when telling me the total price. Otherwise didn’t speak at all and just deadpanned me like I was there to ruin her afternoon. The pumpkin cream cold brew was not drinkable. The coffee was gross and the “cold foam” came out of a whipped cream can. It tasted medicinal. Even though this is right by my Publix, I’ll keep driving on for Starbucks and happily pay a few dollars more.
11.2022Kristi
Easily the worst customer service experience we’ve had in months and probably the worst coffee experience in my life. We placed a mobile order on 9/17 and when we got there we had to wait for 30 minutes for our very simple iced coffees. We would have waited longer but we alerted the staff that we had placed a mobile order. They acted confused and said “oh we’ll start working on that” but also did not complete our order correctly. I was supposed to have an iced coffee with oat milk and cane sugar syrup and hazelnut flavor. After 30 min of waiting I received an iced coffee with sugar granules at the bottom. No hazelnut syrup and no oat milk (I am dairy free). When I asked for oat milk they handed me a cup of heavy cream and assured me it was oat milk. Throughout our time of waiting, we were able to watch the staff cut up and carry on about their personal lives instead of fulfilling orders. Almost every customer was waiting for 30-45 minutes. We will be contacting the owner of this location and requesting reimbursement for this horrendous experience. We will also never be using this location again, though we are avid Dunkin fans.
09.2022Ruchi
Run by bunch of college kids, and completely disorganized. We ordered hot latte and cappuccino and what we got was cold milk from fridge spun together with other ingredients. Really? And after waiting for 15 mins to get coffee didn't have the patience to get them to make it again while so many people are still waiting for their order.
09.2022Abby
Absolutely the worst experience ever! Waited 45 minutes for a mobile order for them to tell me there were no donuts available. I tried to get a refund bc they couldn’t fulfill my order and they said I had to call customer service. Been on the phone with customer service for 20 minutes. Completely insane!!
09.2022Lisa
I choose this location because it is very convenient, as I live in a neighborhood directly across the street. I must say the customer service, for the most part, leaves something to be desired. It’s very inconsistent….some days polite and courteous and efficient, some days quite the opposite. Today I was waiting for a good while for a mobile order. No one acknowledged me until after about a good 5-10 minutes. I was told that they were out of a flavor that I wanted in my coffee. I then told her what I wanted instead, and mentioned that no one said anything to me (as it was pretty clear I had been waiting for a while). Then, a young lady making the coffees was quick to mouth off to me stating “well you never said anything to us, and how are we supposed to know anything if you don’t say anything”? I then replied that I was going to mention my order to her when she finished preparing the 3 coffees that were in front of her! I have had this treatment before at this location and it worries me that some of these employees know NOTHING about customer service!! I understand they get VERY busy in the mornings, but being rude to customers does not help the situation at all. If a manager happens to read this, I think some instruction in providing great customer service, across the board, is a must!!
07.2022Iuliana
I would give 0 stars for this location. I ordered croissant sandwich with beacon, disgusting, I couldn't eat it. the beacon was hard and broken into small pieces. Boston cream donuts, small and with a strange taste. And tasteless ice coffee. I was hungry even with the money spent. I will not choose this location again
07.2022Subbu
Worst DD shop location ever I had tried DD. Bad customer service and quality. Was waiting past 15 mins since I ordered and staff asked me why are you waiting? After that this is what I got for their new tomato pesto grilled cheese sandwich - a disgrace to their promo pic. And the hot cappuccino I ordered was worst than a regular cold coffee.
05.2022Marina
We come here for donuts, ice cream or ice cream cake. Nice place, very friendly staff. Seating inside and outside. Kids love it
02.2022