cell phone store
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T-Mobile in Oklahoma City (1841 Belle Isle Blvd Ste A, OK 73118)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Oklahoma City (Oklahoma state) on the street of 1841 Belle Isle Blvd Ste A. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14058485188. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-oklahoma-city-ok-73118-8736?utm_source=google&utm_medium=lastmile&utm_campaign=8736. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 35.523982, -97.541606. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Accessibility
- Wheelchair-accessible car park
Service options
- Delivery
7OKC-com
We bought my wife a phone from here a little over three months ago. Last week my wife's phone would not charge. We went back to the store trying to get fixed or at least have a loaner until we get it fixed. When we arrived at the store, they did not seem to be too busy, they only had one customer which was being helped by a store employee while another store employee was doing something on his phone. He kind of looked at us and continued messing with his phone for a couple more minutes. This same guy looked a little rough and dud not look like he wanted to be there. We did not really mind the wait. When it was our turn, we explained this employee that my wife's phone, a Samsung by the way, that we just bought few months ago stopped charging. Heip asked for our information which we gave him the first time then seemed to not really know what he was doing, he asked another employee for help then they asked us one more time for our information which we gave them again then they said that they were going to replace the phone since it was new, which made us super excited, then right after that they asked for our information for the third time. After talking to each other for few minutes, they said that they were unable to replace the phone because we did not have insurance. We asked about the phone's warranty. They checked again and said that they did not have a similar phone available at the store and that we had to contact Samsung to get the phone repaired. They then gave us Sumsang's contact information and told us to call them. This is the second time I come to this same store and get the worst service ever. I have been with T-mobile for over 10 years. I told this guy "Heip" that we bought the phone from here which only made sense that they at least give us a loaner until my wife gets her phone fixed, right then "Heip" answered as rude as possible "We don't make phones here" and this is when I knew that it was time for us to find a better provider. I asked for my account number contacted few phone places and will switch as soon as I get my watch and my phones paid off which should not take long. Please, follow like and share for more honest reviews.
08.2022Dylan
Walked in stood for 5 minutes nobody addressed me or tried to help me, didn't even say hello when I walked in. Terrible service.
08.2022James
2nd Edit Important*** My two new modems arrived without a power source (it was not informed of me to keep the power sources of the defective items during my call with customer support), I am now giving a 5 star review for David the store manager of Belle Isle. He is on his way right now to my residence to deliver a power source himself personally. This is extremely accommodating to a single individual who could have been merely left by the way side. I’m sure the other reviews left by customers of that location share the same gratitude for the hard-working, altruistic, and compassionate person he is. He deserves a raise or a promotion and other reviews you can see have testified to such. Thank you David! Edit*** Spoke with David just now to assure me what can be done will be done to ensure internet service. I do have 3 modems in total I will have schedule through ups for a pickup at my location. By what I understand this is nothing the store Belle Isle could help for it was an unexpected result in production of the black modems. I am also told the iPhone 13 and 12 with charges to my account is a systematical error. It’s my personal understanding that technological advances in a capitalistic nation cannot be necessarily troubleshooted for individuals like me on disability. I do appreciate David reaching out to me. I just wish affordability and returns for modems at local locations were not thrown out of the option for individuals such as me to have to rely on third party shipping providers for one to depend on within a 7 day window to return or be charged through my account for said defective items below.*** Was given 2 defective modems in a row. Without transportation this cost me $30 back and forth with Uber 2x at the nearest location to me. I was told the 2nd time I arrived they “Sell hundreds of these devices”. When I asked for clarification, “Days?”, I was told no. “Weeks? Months?” I was told no. They ended up clarifying within the year they’ve been out. As if that weren’t frustrating enough to know, I was told they do not accept returns at local stores. I have to schedule a pickup after I receive a shipping label for both defective modems with my new modem. I called t-mobile customer service and they made an order to be shipped to me with TWO modems coming my way. So now I have to ship 3 modems total. I was given a $50 allowance on my account through the local store manager named Ian. However once I checked my order status for the modems, I had a $140 charge on my account with reoccurring payments every month for an iPhone 13 and 12. Beware of this provider. Be a customer at your own risk.
07.2022Jennifer
Melissa is great. Amazing customer service. She’s the best!
07.2022Arantxa
T-mobile stores can be hit or miss, but with Ian, we had the best experience ever. He was truly amazing! He was extremely knowledgeable and his level of service was impeccable. You should give him a raise :)
05.2022Nicole
called to go over my mother's phone bill being she was In the hospital (heart attack) whomever I spoke with was very rude and not good customer service, gentleman disconnected the phone call on me (Garrett or Tyler) Im not impressed
04.2022Kimberlee
My husband and I were switching to T-Mobile and we were having such a frustrating experience with our previous carriers. Taylor was wonderful and really patient with us! He was amazing and extremely knowledgeable.
09.2021Joe
Bonnie was great and really helpful in figuring out how to best upgrade my phone. The team in general seemed engaged and she was very patient and helped explain things multiple times when I needed clarification. I left with all of my questions answered (and a new phone!) and plan to make this my regular location going forward.
09.2021Pedicus
The staff a guy named Taylor snorted or laughed at something I was either asking about or correcting the guy on my name, and was incredibly rude. Plus before I came in they were all talking and it looked like I was interrupting them and at first they treated me like it. Not my best experience with T-Mobile honestly
09.2021Kay
I switched from another company after 9 years. I was extremely nervous . Jae was super nice and helped me get the best deal for me and my family. The team stayed late to help my mom set up her phone. We came back today to get phone cases and Melissa helped us put them on and made sure everything fit and we were comfortable. Long story short thank you for the Great customer service. I am looking forward to my future with T-mobile. 💐
09.2019