cell phone store
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Metro by T-Mobile in Conway (5409 Dick Pond Rd, SC 29588)
About:
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Metro by T-Mobile is located in Conway (South Carolina state) on the street of 5409 Dick Pond Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18436682033. You can get more information from their website: https://www.metrobyt-mobile.com/storelocator?utm_source=google&utm_medium=lastmile&utm_campaign=10217632. The coordinates that you can use in navigation applications to get to find Metro by T-Mobile quickly are 33.680927, -79.001282. Scroll down to find out opening hours, reviews and other important information about Metro by T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
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Metro by T-Mobile is my place. Can I manage it?
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Aaron
Went in to upgrade 2 phones on my plan. India was a huge help. Enthusiastic and laid back customer service. Very knowledgeable and worked with us to get what we wanted in our price range.
04.2022Dan
The customer experience was horrendous. McDonald's has better customer support. The associates weren't helpful at all. There was an African American girl that closed the store half an hour earlier than the actualy closing time!! The next day we had a miserable white lady that also didn't help us
09.2021Jonathan
Call before you go! Drove 25 minutes on a Saturday and arrived at 4:50 and it was closed. Online and on the door it says they are open until 7:00. Iguess they make their own hours as they go.
09.2021Daniel
This store has absolutely awful customer service. The two associates didn't know what they were talking about when I tried switching my number ... never go here
09.2021Renee
Terrible customer service. Very rude women. I purchased 4 new phones in December. I switched over 2 old phones. They kept the new sim card out of 2 phones. That is 34 dollars worth of sim cards. Imagine if they do it to everyone who switches service. No longer will I be a metro customer.
09.2020Nic
Great experience, the customer service was great, was there for over an hour avd Nicole waa so payment and went over and beyond to help in every way. I highly recommend this store to anyone.
09.2019angela
The rep Kino is amazing. She went above and beyond to help me with my service on my phones.
09.2018Joyce
Customer relations were great. They helped me with everything I needed to know. I could not have asked for a better experience. Will tell my friends about Metro
09.2018Jkb
I was lied to by the manager of the new Georgetown sc store.he told me that metro got good signal where I live and around Georgetown.well my phone keeps on going to emergency calls only and if I restart manually sometimes I get signal most times I don't.went back to the store, I was upset but same lying crook told me they are updating and adding towers in the area be patient. Tried that but signal on phone seems to be getting worse, I went back and nobody really knows anything or has an attention span to help a Caucasian person,at least that's the way it makes me feel. I'm done with these crooks that lie and cheat people out of money and do nothing for giving any kind of customer service after the sale. Now I'm gonna go to a different carrier tried to get my account number from 611 poor girl could not grasp what I needed. Her English wasn't bad but she couldn't understand it very well. Finally got in touch with a store in a different area all together and they were able to give me my account number. 3 months and what a waste of time and money,that's what I get trying to save money. Their prices are good but if I can't get the service or even half decent customer service then all I'm doing is throwing money down the toilet.
09.2017Sandi
So far I have had my phone since December and I have had nothing but problems with it dropping calls I purchased the $6 a month insurance on the phone called to see what I could do about getting my phone replaced because they think it might be the phone that is causing the problem and then I was told that there would be a $20 deductible that needed to be paid if I wanted to have my phone replaced. At this time I called Metro PCS in Socastee on Dick Pond Road to let them know that when I purchased the insurance that I was talked into because I wasn't going to get it, I was told it would cover anything that happened to the phone and I was not told about a deductible that needed to be paid and that I was never made aware of that ,I would have never gotten the insurance the girl talk to me like I was stupid explaining just what a deductible was. I told her I understood what a deductible was but when they talk someone into getting insurance they need to make it clear that they will be charged a deductible when you make a claim and not jusr try to sell something to somsome. I really think they need to train their employees better so they know and understand exactly what they are selling to people. And they also need to train their employees in just what customer service actually entails and that means doing what you can to help resolve a problem a customer has instead of getting an attitude . thank you
09.2016