internet service provider
Closed Now
Spectrum Store in Hilton Head Island (890 William Hilton Pkwy, SC 29928)
About:
The Best Cable TV + Internet + Voice Services. Get the Spectrum Triple Play today. With 125+ channels, the fastest internet speeds and unlimited nationwide calling. Plus NO CONTRACTS. Are you a Small Business? Spectrum Business is the best for your business. Get Business Internet & WiFi, Phone and HD TV today. Call (866) 826-2809
Spectrum Store is located in Hilton Head Island (South Carolina state) on the street of 890 William Hilton Pkwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1866-874-2389. You can get more information from their website: https://www.spectrum.com/locations/sc/hilton-head/890-william-hilton-pkwy. The coordinates that you can use in navigation applications to get to find Spectrum Store quickly are 32.169914, -80.739565. Scroll down to find out opening hours, reviews and other important information about Spectrum Store.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Paula
Worst service I ever had and when you call it takes forever to get it fixed
10.2022Stephen
Justin was very knowledgeable and understanding although he was unable to assist me with my equipment return as their policy had recently changed. Their phone support told me that I could either take the set-top box and remote to the Spectrum store or to UPS. They now only allow you to return via UPS. I could see that Justin had explained this to countless customers prior to me but was still empathetic to my situation. I totally appreciated that. It's rare to find a compassionate representative in any retail environment but especially not so much in the cable industry. Thanks, Justin!
07.2022Miriam
The manager Jonathan was extremely helpful and very patient with us.
07.2022ANTHONY
Grand waste of time trying to upgrade a phone. Bait and switch tactics for a trade in and incompetent staff. Very polite but skill set is a bit challenging.
06.2022Bob
Staff are wonderful, know their technology and processes to get things done! Negative: the store looks like a throwback to the 80’s with lots of space for products and waiting areas BUT once you get to the counter it’s another story. Reps sitting at very small desks, customers STAND (we stood at the counter for 90 minutes transferring two phones to spectrum. My legs were aching bad.). Not only are the reps cramped into small desks, but they are not separated by 6 ft, but cramped side by side. I had to listen to the adjacent reps working with their customers…I’m sure they were listening to my business as well. The reps are forced to work with very small screen (iPad like) and have difficulty focusing. Very uncomfortable! I hope cellular service is a lot better.
12.2021Scott
I went to the Spectrum store to set up service at a new home we purchased. It was an extensive set-up and I worked with Felicia Redmond and she was fantastic! The store was very busy as noted in other reviews but the staff was competent and worked efficiently. Due to COVID you checked in and waited to be called. I did notice after arriving you can make a reservation in advance and highly recommend doing so.
11.2021trs
I arrived this morning at my appointment time with our spectrum equipment. There were only two of us waiting when they opened, and both of us wanted to return equipment. A woman opened the door, and told us that they do not accept returned equipment anymore, and that we have to drive to UPS so that UPS can pack it up and send it to spectrum. 🤔 We also pay for shipping, by the way. When I arrived at UPS and told the lady there what spectrum had said, she said that it’s not true that spectrum can’t accept the equipment. Spectrum Hilton Head employees simply don’t want to do it. So they send everyone to UPS. Lazy, lazy, lazy. It took UPS about 2 or 3 minutes.
11.2021Andrea
There is only one location. We went there to get our cable boxes and modem. We were #16 in line. There were only 2 employees who worked their fingers to the bone. They were so nice despite being exhausted. We waited over an hour. Basic problem was that people were returning equipment that was supposed to go elsewhere.
11.2021Pastor
This place is unbelievably busy people have been here waiting for 2 hours and longer with no help . The 2 people behind the counter are chit chatting with the people they are with showing no since of urgency what so ever. They just keep complaining about the fact they have to be here by their self🙄not trying to finish effectively so everyone can get there problems solved. Lime we are supposed to feel sorry for them and they are getting paid for it!! I should be paid for it! Craziest Customer service ever! I will switching to att because of this! 😡🤬
11.2020Jim
I had nothing but trouble with this company. For 2 months the internet continually dropped, the they sent clowns to the house 3 times! Once they had 3 clowns here at the same time, with no solution? I took the router back got a new one, still nothing? Finally, I took the router back and closed the account. This was back in July. Out of the blue with no notice I get a bill from a collection agency saying I owed them $81 and change?? If you have other options, DO NOT use this company! They are the worst! And their service is beyond worst. Stay away.
11.2020