furniture store
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Ashley HomeStore Outlet in Antioch (5301 Hickory Hollow Pkwy, TN 37013)
About:
Ashley is the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 1000 locations.
Ashley HomeStore Outlet is located in Antioch (Tennessee state) on the street of 5301 Hickory Hollow Pkwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16154715022. You can get more information from their website: https://stores.ashleyfurniture.com/store/us/tennessee/antioch/9000348255?utm_source=G&utm_medium=localSEO&utm_campaign=google. The coordinates that you can use in navigation applications to get to find Ashley HomeStore Outlet quickly are 36.046325, -86.656425. Scroll down to find out opening hours, reviews and other important information about Ashley HomeStore Outlet.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Health and safety
- Customers wear masks
Unavailable amenities
Ashley HomeStore Outlet doesn't have any unavailable amenities.Categories
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TYCORRIA
Update. After I purchased a King size bedroom set and couch set everything went downhill from there. I wasn’t contacted about delivery in a timely manner and I had to drive back to the store. The manager was accommodating and gave me some refund back towards my purchase. Originally the salesman was kind enough to let me know that my card was overcharged by $900 approximately and that was refunded. I was not upset yet. Today I finally get the delivery of my expensive bed set and things were just thrown around in my room and I was told that the partial delivery I received couldn’t be set up, and broken leg to the dresser was just left on my floor. NEVER AGAIN I would not recommend this store to anyone. I was patient and understanding but enough is enough. Horrible service and poor communication z
07.2022Peggie
Sales team was super nice, he answered all of our questions about furniture we were looking for. Would definitely recommend this store. Only draw back would be the wait for new couch, hopefully delivery time and set up will exceed expectations!
06.2022Ashley
We ordered a very pricey sectional 2 months ago and they said "it will come in 2 to 4 weeks" and they keep scheduling our delivery but then never showing up un the scheduled day. They don't even call to tell us that they will not make it to the appointment, they just don't show up and we are siting there waiting on them to arrive. And then we call and say "oh we are sorry, it will be another 2 weeks before we can deliver". This has happened 3 times so far. They SAY the couch will come next week, but I don't even know if I believe them anymore. We are just stuck sitting on our dining chairs. We will never purchase from Ashley furniture ever again.
06.2022JP
Really nice staff. I'm not crazy about the style that Ashley makes but the staff at this location are pretty top notch.
06.2022Eva
D was AMAZING! He is a top notch salesman and has his customers best interest in mind! If you are looking for a great deal on furniture be sure to ask for D!
06.2022Steve
Edit: Ashley agreed to refund half the delivery charge. Fair enough. I'm content with that. I wish the original CSR could have helped instead of having to make a bad review to get the resolution going. Original Post: Bought a new mattress. Wanted it delivered & old mattress taken away. Paid $150 for "white glove" delivery. Had salesperson make a note that I wanted old mattress taken away. Salesperson showed me the note that old mattress would be taken away. Had a whole conversation about old mattress being taken away. Delivery day comes: old mattress was not taken away. Was told they don't do that. If I had known upfront, I would have just taken it home myself instead of paying $150. Called customer service. They told me they won't make it right because that would cost them money. Buyer Beware.
05.2022Matt
This place is just not good at doing business. We originally thought that Ashley was probably worth dealing with since the price was so cheap, but we were wrong. We bought a couch and a bed from them about a year and a half ago. They set an expectation that delivery of the items would take about six weeks. It was actually about 4 months before we received the last of our items and they both came damaged. The unbelievably bad communication between their departments also led to an extremely irritating delivery process in which we received our bed, couch, and bed rails in three separate deliveries, weeks apart. We called the store several times throughout the long delay from when we purchased and received the items and not once did we actually get ahold of a real person at the store. After we got tired of this we called Ashley’s corporate customer service line which is apparently unable to make any changes or even see any information that you don’t already have. They are very clearly trained to only manage a customers emotions, tell them they’re very sorry, and then not actually offer any help with the situation. The person I spoke to literally told me that they cannot contact the individual stores. Huh? Looking back on the experience now and having dealt with a few other furniture companies, I can’t even believe all of the little issues that we had along the way. I can whole-heartedly say that the extra money to go somewhere else is completely worth it. You’ll get your furniture faster, you’ll buy it from a cleaner showroom, and if you need customer service you’ll actually receive it. Please don’t use this company, it’s not worth your time or your mental health.
05.2022jocelyn
Wonderful and attentive service. When making a large purchase, many times you will waffle between several choices. Staff had patience and was very helpful and knowledgeable in answering my questions.Thanks to the staff, Brian, Lee and Gary for helping me to leave a satisfied customer, and willing to return.
05.2022Tried
I’ve been getting charged from smart sales for a mattress and box spring that I canceled because they ordered my stuff wrong. I ended up getting one for free from someone in my church. Ashley now owe’s me about $529 as I never picked up the items. It was also canceled. This was last year. I will also be suing this exact store for more than that as this has now been affecting my credit. What a joke! Don’t purchase from this store.
04.2022Antonia
I popped into Ashley Furniture Outlet on a whim looking for a new sofa. I must admit I went a couple of years back and was not impressed with the display of their showroom floor. Today- there was a totally different vibe. The store was well organized and safe too love around. I received assistance from store manager, Bryan, who was not pushy and answered my questions. Though they were limited in staff, Bryan worked to assist all the customers while training new employee Zika. It was a great experience and I definitely will return.
03.2022