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Kroger in Collierville (3685 S Houston Levee Rd, TN 38017)
About:
Large supermarket chain with deli & bakery departments, plus health & beauty products.
Kroger is located in Collierville (Tennessee state) on the street of 3685 S Houston Levee Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19018542705. You can get more information from their website: https://www.kroger.com/stores/grocery/tn/collierville/houston-levee-collierville/025/00481?cid=loc_02500481_gmb. The coordinates that you can use in navigation applications to get to find Kroger quickly are 35.048095, -89.735536. Scroll down to find out opening hours, reviews and other important information about Kroger.
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Available amenities
Payments
- Cheques
- Debit cards
- SNAP/EBT
Planning
- Quick visit
Amenities
- Public toilet
Offerings
- Organic products
- Passport photos
- Prepared foods
Recycling
- amenities.recycling.has_recycling_plastic_bags
Highlights
- Great produce
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Health and safety
- Staff wear masks
- Staff get temperature checks
- Safety dividers at checkout
Ashley216
Horrible “customer service” in the Clicklist department. I was running behind on my pickup today, which has never been an issue here or at any location before, the associates are always polite and accommodating. Today 6/28 at 3:22pm I got a call and the associate rudely asked did I want to cancel my order since I was behind. I informed her that we were running behind, but in the area. To which she replied “That’s why we have assigned times. You gon have to wait.” Okayyy…that’s a horrible way to treat customers…
07.2022Dennis
The metro area needs a higher end full service grocery store. Collierville is the best location for that but this store isn't that. It is what it is, a middle class Kroger.
07.2022Ashley216
Horrible “customer service” in the Clicklist department. I was running behind on my pickup today, which has never been an issue here or at any location before, the associates are always polite and accommodating. Today 6/28 at 3:22pm I got a call and the associate rudely asked did I want to cancel my order since I was behind. I informed her that we were running behind, but in the area. To which she replied “That’s why we have assigned times. You gon have to wait.” Okayyy…that’s a horrible way to treat customers…
07.2022Dennis
The metro area needs a higher end full service grocery store. Collierville is the best location for that but this store isn't that. It is what it is, a middle class Kroger.
07.2022Walter
This location has the most incompetent pharmacy in the tri-state area. Cecilia (however she spells her name) the pharmacy manager, along with her staff, are the most racist pharmacy staff i have encountered. Without getting into too many details, people like this generally enjoy keeping certain medications from African Americans and making sure there is enough for white people. I usually try to avoid playing the race card, but people like this make it too obvious with their lies that make no sense. If you are going to withhold a person's medication, at least make up a good lie Cecilia. She suggested I take my business elsewhere, that sounds like a good idea.... If you have a darker complexion, please avoid the pharmacy at this location....
04.2022Walter
This location has the most incompetent pharmacy in the tri-state area. Cecilia (however she spells her name) the pharmacy manager, along with her staff, are the most racist pharmacy staff i have encountered. Without getting into too many details, people like this generally enjoy keeping certain medications from African Americans and making sure there is enough for white people. I usually try to avoid playing the race card, but people like this make it too obvious with their lies that make no sense. If you are going to withhold a person's medication, at least make up a good lie Cecilia. She suggested I take my business elsewhere, that sounds like a good idea.... If you have a darker complexion, please avoid the pharmacy at this location....
04.2022jeremy
I still wonder why I use a location where the person at the register ( Reg 6 11:45 Sunday 26 Feb 2022) makes you feel like you are forcing them against their will to do their job. I also love how there bagger bags for some and then they walk off when it’s your turn. I would use the self check out but I’m not getting a discount or paid to do their job.
03.2022jeremy
I still wonder why I use a location where the person at the register ( Reg 6 11:45 Sunday 26 Feb 2022) makes you feel like you are forcing them against their will to do their job. I also love how there bagger bags for some and then they walk off when it’s your turn. I would use the self check out but I’m not getting a discount or paid to do their job.
03.2022D
I went to Kroger to purchase a birthday cake. The customer service by the Caucasian employee in the bakery was horrible! She was so rude and unprofessional, my daughter and I just left the store. I definitely won’t be spending anymore money in this store and I’m gonna make sure I spread the word as well!
12.2021D
I went to Kroger to purchase a birthday cake. The customer service by the Caucasian employee in the bakery was horrible! She was so rude and unprofessional, my daughter and I just left the store. I definitely won’t be spending anymore money in this store and I’m gonna make sure I spread the word as well!
12.2021winnie
I was so disappointed in the behavior and lack of staff knowing how to talk to customers in Kroger's deli department on Houston Levee/ Collierville. A young lady that work in the deli department answered the phone to take my order and had no customer service skill what so ever. While giving my order as she asked instead of saying excuse me or I apology and she yells "Hold up Hold up" and say the cook is booked up. She didn't recommend I call another kroger or nothing. Just we booked up. I just hung up and said ok thank you
10.2021winnie
I was so disappointed in the behavior and lack of staff knowing how to talk to customers in Kroger's deli department on Houston Levee/ Collierville. A young lady that work in the deli department answered the phone to take my order and had no customer service skill what so ever. While giving my order as she asked instead of saying excuse me or I apology and she yells "Hold up Hold up" and say the cook is booked up. She didn't recommend I call another kroger or nothing. Just we booked up. I just hung up and said ok thank you
10.2021Burt
Place is nice but the deli department is atrocious. I've never felt like I was imposing as much as when I made an order there. First of all, no one mans the phones so don't try calling up there if you want to put in an order. And if you do get in touch with them then expect them to be aggravated that you want to buy what they are selling.
08.2021Nancy
This store use to be great and now it's deplorable. I always order online and pick my groceries up and on several occasions they have screwed up my order. I was charged $70.00 for 1 lb of crab legs and the manager didn't want to reimburse me.
08.2021Burt
Place is nice but the deli department is atrocious. I've never felt like I was imposing as much as when I made an order there. First of all, no one mans the phones so don't try calling up there if you want to put in an order. And if you do get in touch with them then expect them to be aggravated that you want to buy what they are selling.
08.2021Nancy
This store use to be great and now it's deplorable. I always order online and pick my groceries up and on several occasions they have screwed up my order. I was charged $70.00 for 1 lb of crab legs and the manager didn't want to reimburse me.
08.2021Kat
I found what I needed with ease. I was able to self checkout without waiting. As usual it’s a great experience. The store has changed things around. Pharmacy’s open 7 days a week. Up front far left to the entrance with the restrooms. I’ve added some photos that I took on today. I pictured some of the adjacent shops. There’s also Mc Donald’s, Zaxby’s Pyro’s Pizza, Smoothie King. Back yard burger. Just across the street. Headed south’s a Sonic.
08.2020Kat
I found what I needed with ease. I was able to self checkout without waiting. As usual it’s a great experience. The store has changed things around. Pharmacy’s open 7 days a week. Up front far left to the entrance with the restrooms. I’ve added some photos that I took on today. I pictured some of the adjacent shops. There’s also Mc Donald’s, Zaxby’s Pyro’s Pizza, Smoothie King. Back yard burger. Just across the street. Headed south’s a Sonic.
08.2020WhiteSnake
Honestly, this location’s biggest weakness is customer service and it painfully shows. The best example is at checkout, where I personally have had to bag my own groceries during multiple different visits, while employees gossip with each other in the corner and walk around freely, I am assuming while on break. Not exactly a good look when your customers have to help the cashier do their job, and your employees apparently couldn’t care less about that or have any initiative to go that extra mile for the customer.
08.2020WhiteSnake
Honestly, this location’s biggest weakness is customer service and it painfully shows. The best example is at checkout, where I personally have had to bag my own groceries during multiple different visits, while employees gossip with each other in the corner and walk around freely, I am assuming while on break. Not exactly a good look when your customers have to help the cashier do their job, and your employees apparently couldn’t care less about that or have any initiative to go that extra mile for the customer.
08.2020