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Carlen Motors, Inc. in Cookeville (330 W Spring St, TN 38501)
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Welcome to Carlen Chevrolet, your Cookeville Chevy dealer. Whether you're looking for your next new Chevy, a reliable used vehicle, certified service, or genuine Chevy parts, we got you covered. Visit our website to browse our inventory, schedule a test drive, get valuable maintenance tips, or discover the benefits of owning a Chevy. We look forward to serving you.
Carlen Motors, Inc. is located in Cookeville (Tennessee state) on the street of 330 W Spring St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1931-526-2163. You can get more information from their website: https://www.carlenchevrolet.com/?utm_source=gmb&utm_medium=organic&utm_campaign=website. The coordinates that you can use in navigation applications to get to find Carlen Motors, Inc. quickly are 36.161603, -85.514471. Scroll down to find out opening hours, reviews and other important information about Carlen Motors, Inc..
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- Oil change
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- Wheelchair-accessible entrance
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- In-store shopping
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Ronnie
Just bought a truck. My salesman Dusty Deaton worked hard to get me the deal i wanted. He was very patient with me and never once overbearing.
11.2022T
Great people! Made it almost painless to buy a car
09.2022Allan
Have used this Dealership for recall service for our SRX and they did a good job (done in 2022). Also, we have used Carlen Motors Body Shop for some work for our SRX car as well. They did a good job with this and the price was a little high, but the quality and professionalism through the process was well worth it. We have used other body shops for assorted work of vehicles over the years, but this place really impressed me with the quality and detail.
07.2022Mickey
Beware of the service department. I took my vehicle in yesterday because I recently started having an issue with my 14 acadia denali hesitating on startup occasionally. The service department could not find the issue (which is most likely just a bad ignition or starter) but instead told me about somthing else wrong with my vehicle that has NO bearing on why I brought it in. Told me my fuse block is a little loose and they could fix it for about $800 but no guarantee that im not going to continue having start up issues. $200 yesterday when I picked it up. On top of their $159/hr diagnostic fee they charge everyone another $40 "shop materials" fee. All they did was plug it in to a diagnostic reader, shouldnt that be considered part of the $160 diagnostic? Most honorable shops don't charge the customer if they can't fix or atleast identify the customers problem. Carlen chevrolet has been on the down slope for years, I would say 10 years from now they won't exist.
06.2022Gary
I had a recall on my Cadillac so I called and gave them the information. They ordered the part and called me when they received it so I could an appointment. We set the date and a time of 9:00 am and they told me it would take a couple of hours. I showed up at 8:50 and the service writer told me that they would not get to it until sometime in the afternoon. I asked why as I had a 9am appointment? She responded that a lot of people who were going to off decided to wait. I asked how is that my problem? I drove for an hour to get here for my scheduled appointment and I have other commitments in the afternoon. I guess I will drive another hour back home and continue to waste my time and gas. 😡. She asked if I wanted to reschedule, what good would that do since they don’t honor there schedules time? I told her I was going to be honest with her I will reschedule but it was going to be with Dave Kirk Chevrolet in Crossville. So I called them and they had the recalled part and stock so I made the appointment with Dave Kirk.
05.2022Frank
After agreeing on a price I placed a deposit on a 2022 Tahoe that was in transit. Vehicle showed up late on 3/2 and I made an appointment to pick the vehicle up on 3/4. I asked for a buyer’s order because I was going to Everything was set. On 3/3 I get a call from the salesman saying the General Manager found out I was purchasing the vehicle at MSRP and I was not going to be financing through GM or any of their lenders and the GM was upset on the money they were missing out on by selling the car to me. So they refused to sell me the vehicle and refunded my deposit. Unbelievable business practice from this dealership. I’ve heard of these types of things happening to other people but I assumed there was more to the story and the consumer leaving out key information. That’s not the case here at all. I plan to file a complaint with the BBB as well the Tennessee Attorney General’s office for violation the Tennessee Consumer Protection Act in addition to a few other actions I plan to take.
03.2022Samantha
I purchased a new 2021 Tahoe High Country last year and the buying experience with Tim was great. BUYERS BEWARE OF SERVICE DEPARTMENT. They advertise free oil changes. So everyone should be aware I towed my 2021 Tahoe in for battery issues (strange as it’s new) i didn’t expect to leave my vehicle but before I knew it they had it in the shop and putting me in a loaner. That smelled of cigarette smoke. I had left all my personal items including my wedding rings I had off and out to take to get sized the following day. I get my vehicle back after 5 days with no explanation to why my NEW battery is no good and to find they STOLE MY WEDDING RINGS. Someone in that service department is a thief. Make sure you take your belongings out if they’ll even let you. Brent needs to take a class in customer service. He must have miserable with life and his job must be awful or maybe he’s the one the one that stole my wedding rings? They’ve been reviewing tapes for 2 weeks. I’m certain I wont get them back but I’m also certain I will tell everyone I know your service department steals!!!! Shame shame on you! Billboards to follow!!!
11.2021Terri
I took my vehicle in for an oil change and asked them to check the AC, which was blowing alternating between blowing hot, cold and cool air. They worked on it (and I 100% understand I am responsible for the labor rate and any supplies or parts), and they added Freon and some dye so that if there was a leak, I could bring it back and they could locate the leak. My total bill was over $300 (around $75 of that was the oil change, so around $225 +/- for the AC.) Less than two weeks later, it was blowing hot air again, so I took it back once again. This time, I was told I needed a new compressor and condenser and the estimated charge was going to be $832. I told them I would just pick up my car. I found a local mechanic and took it that same afternoon. He told me there was absolutely nothing wrong with the condenser and compressor, that there was only a leak where the Freon goes. He repaired it for $175, labor, Freon and a new air filter included, and it has worked perfectly fine since. So one of two things happened, in my opinion. Either they were trying to overcharge me, thinking I wouldn't know the difference, or the mechanic (s) they have don't know what they're doing. Very unsatisfied and will not be returning as the loyal customer I have been for years for oil changes and minor repair work. Also, last year, I had taken the same car in for repair and was told I needed a new motor and was quoted over $8,000. I also found someone else to repair it at that time and it was fixed for $600.
11.2021Bryan
This dealer seems greedy. They are unwilling to honor the GM Employee discount. Even in this time when vehicles are in short supply many other dealers are still honoring discounts. I would suggest taking your business somewhere else. Perhaps their greed will do them in before the shortage ends.
11.2021Jeff
We agreed on a deal over the phone as it was a two hour drive. Everything was exactly as they said on the truck we were interested in. Gave me 1000 more for my trade than other dealers.
11.2019