car repair
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Firestone Complete Auto Care in Cordova (901 N Germantown Pkwy, TN 38018)
About:
Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer.
Firestone Complete Auto Care is located in Cordova (Tennessee state) on the street of 901 N Germantown Pkwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19014736398. You can get more information from their website: https://local.firestonecompleteautocare.com/tennessee/cordova/901-n-germantown-pkwy/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 35.149650, -89.795967. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
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Lisa
It was a blessing, they were respectable and did a great job on my car
08.2022Krymson02
Friendly service. The price pinched for my alignment and air check, but I think everything is expensive these days. I do appreciate their honesty. I thought I needed new tires and the gentleman explained to me that I didn't and the reason why my tires were slightly peeled. He could have easily told me I needed new ones and sold me some. I will definitely go back and recommend them.
07.2022roeshell
I took my SUV in for a tire rotation for tires that I purchased at this location. I made an appointment online for 11 am and they pulled my truck in around 11:15 or so. took about 30 to 45 minutes because they found a nail in my front tire. I waited in the store in waiting area. They do not have a guest Wifi connection which I was surprised to see. They had a water dispenser but no cups. I asked for a cup at the counter and the rep said they didn't have any cups. No way to get the water without cups. At the end of the service they made some recommendations including changing my coolant, oil, and other items that I declined. I got home and noticed that my coolant level was on low. I'm surprised that nobody at Firestone told me that I needed more coolant. Glad I checked this before I got on the road. Overall, they got my tires rotated and front tire repaired. Just need to address some things to make this a good store. . The customer service was good overall and I have no complaints about that. Not a bad experience just a lot of opportunities for improvement to make this better for the customers.
07.2022Jemari
I can truly say The staff here was amazing 🙌. Walker as well as everyone else there helped & cared about me from Day 1! This location goes above & beyond to help. My car 🚗 completely almost put me down & instead of these guys trying to make a sale they reached above & beyond the limitations and got me rolling again! I can truly say these guys didn't know me from a guy off the street & went beyond what they're paid to do. The Team at this store is remarkable If it were my store I would do what it takes because these guys are Golden! I highly recommend this location! This is our new go to for business!
06.2022Shayna
My experience here was amazing! I desperately needed 2 tires for my car and after calling 6 different tire shops, no one had it available. My husband called Firestone and talked to Rick and he was awesome! He got the tires shipped to this location the same day and the mechanics got them installed extremely quickly. 10/10 recommend!
05.2022mv
Too bad I can't put fewer stars... I'm here since 11:00 p.m. it's 3:00 p.m. And I haven't left here yet. They gave me my appointment at 11:00 a.m. I came to rotate and balance the tires and they delivered my vehicle at 1:30 p.m. when I went for my vehicle I realized that the rear tires were put forward and vice versa which is wrong in my car since the rear tires are wider it is the second time this has happened to me here and I let it go between and I told them what I went to the people who are attending and they returned my car to the workshop. They delivered it to me at 2:30 and I trust myself and go home. arriving I realize that they did the rotation again but they never changed the rear tires to their place and now I have to return to this place where it is a martyrdom to leave in a reasonable time for a simple service. Too bad I hope my comment and my disagreement will be of some use to you because it is not worth being here just for rotation and balance when you take 4 hours out of your day just for that.
05.2022Kadeem
Completely useless “appointment” booking process. If you show up here you are either going to wait 3 hours for simple service or not be seen at all. Set an appointment 4 hours prior only to walk in (after receiving no communication other than an email stating my appointment was received) and be told that my appointment was not approved. No one took the time to reach out and say they were busy after having taken my contact information. Terrible personnel management, and worse customer service skills. If you want to waste your time or receive no service at all, then this is the place for you! Why allow appointment bookings if there is literally no purpose in them? This “get people in the doors” and hope you have the people to handle it is an asinine way to do business. If you know you don’t have the staff to take appointments, close the entire appointment booking or fill them with the customers you have in the doors already. Or call people to let them know that they can’t be seen. It’s pretty basic customer service seeing as they turned their computer to me to show me they had my appointment in the books, they just flat out refused to get it done. Don’t waste your time or spend your money here.
04.2022Joe
Very welcoming Not the normal old tire shop. Like family and friends
04.2022walker
These guys treat ya like family. Talk to ya while work being done. Very inviting.
04.2022Kevin
Stopped In for a repair towards the end of the business hours. Rick was extremely friendly, helpful and kind. He let me know exactly how long the job was going to be and his professionalism was great. I would wholeheartedly recommend this location to anyone.
01.2022