auto body shop
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Interstate Body Shop in Sulphur Springs (1079 Rockdale Rd, TX 75482)
About:
Family owned since 1974. We are an insurance direct repair shop, we are here to help.
Interstate Body Shop is located in Sulphur Springs (Texas state) on the street of 1079 Rockdale Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1903-885-3561. You can get more information from their website: https://www.interstatebodyshop.com/. The coordinates that you can use in navigation applications to get to find Interstate Body Shop quickly are 33.119039, -95.623134. Scroll down to find out opening hours, reviews and other important information about Interstate Body Shop.
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Available amenities
Amenities
- Mechanic
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Unavailable amenities
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CMS
Pros: The workmanship is fantastic Cons: punctuality. If they tell you the car will be finished by a certain date/time, don't believe them. Your vehicle will not be ready until they notify you that it is completed and this could be days or weeks after the date you are initially told My 3 star rating is not because of the work done at Interstate. I have had 3 vehicles repaired here, and the body and paint work has been completed to almost new. The reason for my low rating is customer frustration. When I would call to ask when my car would be ready I would be told that it would be 1-2 more days. I live less than a mile from this place and walked there on a Friday to ask in person how much longer it would be and was told Monday or Tuesday at the latest because my car was already in line for paint. I called up on Monday and was told that my car had not gone through paint and that if it made it into paint Monday or Tuesday then it would be ready on Wednesday. I called on Wednesday and was told it would be ready on Thursday. On Thursday the shop finally called me and told me my car would be ready by the very end of the day or first thing on Friday. It is now Friday and I am still hoping that I will have a car for the weekend.
01.2022Justin
After my initial poor review the parts I was waiting on magically appeared and I received a prompt phone call. I am sure someone was trying to get out ahead of my frustration and hide their mistake... I found out the insurance company had been told my car was completed a month prior and they were surprised. My car still has trim rails on the roof that are the wrong color. The interior door panels were never installed. The customer service representative acted as if it was my fault that the work wasn’t completed and that I should have reminded them. The owner did call, but it was more about saving face and asking me to remove my bad review than fixing my car. Oh, to hide my review they deleted the review section on their Facebook... Seems honest... but, at that point, I wouldn’t expect any less.
11.2021Nicole
They were amazing! Helped with small issue & was only there 15 mins. Kelly & Ryan saved the day & my wallet! Great people with awesome attitudes, trying to help with your needs!I would definitely recommend for any body shop needs.
11.2021Nortika
Interstate Body Shop was super helpful and professional with my air conditioner issue and went above and beyond to help. The shop I went to previous to that told me I could probably fix it myself. Interstate looked at it right way and fixed it in less than 30 minutes. Fast, Convenient, Helpful. Go over and see Mariah, Haden, and Kelly. They will get you taken care of. 10/10 recommended. ☺️
11.2021Alexandra
I had gotten into a wreck that wasn’t my fault and interstate body shop worked on my car. My car looks great and Ryan helped me work with the Insurance company to get everything solved! I would highly recommend this place to anyone! Service: Painting
11.2021Valorie
Benson brothers dropped off my car for repair It took 5 weeks to get my car back and when I did the door was not aligned properly and the handle was broken. I took it back to be fixed properly and Hayden told me they were not going to fix it that it was like that when I brought it in. Lieing is not acceptable! And now two days later from recieving my car back for the second time the paint is peeling off my hood! That place is absolutely worthless!!! Thank you for cleaning my car but that's obviously not the reason it was dropped off. It was dropped off for repair! You and I both know my door was not like that when I dropped it off! I've had that vehicle for 5 yrs and this is the first accident its ever been in. I have never had work done to it. Its sad I had to call my insurance to send out an adjuster and bring it back for a second time to be fixed properly.
11.2020Tammie
We appreciate Interstate Body shop going above and beyond on the repair of our son's truck. It turned out great. We have used them In the past and will continue to use them in the future if needed. Would highly recommend.
11.2020Linda
Great Service!!! I went to get an estimate at the end of the day on a Friday and was thinking that they were not going to be able to do that. Most shops are already gone for the day. I was impressed with the quick turn around as they gave me my estimate. A couple weeks later I took my car in to get it repaired and pleasantly surprised with the quickest turnaround. Thank you all for the fast and great service!!
11.2019Justin
My car was hit on 8/18/2019 and was in the shop within a few days for the repairs. I also filed a claim on my hail damage and the two claims were to be worked at the same time. I was told I would have the car back by 9/05/2019. Then I was told a few parts had not come in, including the door on 9/03/2019 and the car would be ready the following Tuesday, 09/10/2019 (waiting on paint). On 09/09/2019 I was told it would be ready on 09/13/2019 (waiting in door weather stripe). Then it was pushed to 09/16/2019 or 09/17/2019 (waiting on door panel)... then on 09/18/2019 the car was released to me but incomplete. The hail damage claim is incomplete because they painted two pieces of trim the wrong color, which I was assured “they would complete once the interior door panels come in”. I had to take the car back to them the following morning because the car was missing two bolts in the finders. Damage to a door handle... missing interior trim pieces and weather stripe that I found and installed myself... and there is a huge bubble in the window tint. I am still waiting on a door panel that was to be delivered in 9/26/2019 and a door handle that interstate body shop damaged. I haven’t heard back from anyone... I guess my parts were lost in shipping? I wouldn’t know... worst customer service experience of my life.
11.2019Lisa
Interstate Body Shop is the best. They are very professional and they communicate through the entire time your vehicle is being fixed. When they are finished your vehicle looks like brand new again. They have a lot of Awesome associates and I appreciate everything they do. They take good care of there customers. We have had a truck and a car fixed and we have just been amazed how Awesome everything is. Anyone that needs any body work done take it to Interstate Body Shop.
11.2017