furniture store
Closed Now
Pottery Barn in Fairfax (11824U, Fair Oaks Mall, VA 22033)
About:
This upscale furniture chain also sells bed & bath items, tableware, lighting & other home goods.
Pottery Barn is located in Fairfax (Virginia state) on the street of 11824U, Fair Oaks Mall. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1703-385-7550. You can get more information from their website: https://www.potterybarn.com/stores/us-va-fairfax-fair-oaks-mall. The coordinates that you can use in navigation applications to get to find Pottery Barn quickly are 38.863217, -77.358813. Scroll down to find out opening hours, reviews and other important information about Pottery Barn.
Have you noticed incorrect information? Contact us and send us the details!
Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
RH
I bought a coffee table at Pottery Barn. When it was delivered the glass was broken, but the rest of the coffee table was not. I called customer service and waited for 1 hour for someone to pick up the phone only to be told that they would replace the glass in 10-15 days. Next day I get an email telling me it would be another 2 months! I called customer service (waited for 45 minutes to talk to someone) again and ask why the discrepancy. They tell me I have to get to the back of the line and they have to reorder the table again and I would wait another 3 months for delivery. I ask if there is a discount for the inconvenience only to for the agent to hang up on my. I call back again (another 45 min. wait!) and ask to speak directly to a manager. The agent refused and hung up on me again! So I drive myself to a store only to be told that now the delivery date has been moved to 6 months, rather than 3 months. I tell them I just want to cancel the order, but they said they had to wait until next week when the corporate representative was in the store. I wait another week and call the store to speak with the corporate rep. At this point, I spent hours trying to resolve the issue I tell the corporate rep that I don't want the table and want a full refund and for someone to pick the table up from my house. Finally it is resolved. In the meantime, I find the exact table on Burke Decor for $650 less, no shipping fees!!!!!! I used to go to Pottery Barn and pay more for good customer service - no longer. Save yourselves time and money and find the exact same furniture elsewhere! That was the worst shopping experience of my life!!!
07.2022Amanda
Beautiful items here.. seems like great quality. I'm going to get 2 bar stools here one day, custom made. I'm a big person so I have been looking for stools that carry up to 300lbs in weight, and they have the big and tall stool I need. I didn't know pottery barn had custom furniture until I went to the mall. It's a great place to see what you want in person.. go here to the showroom before buying online.. so easy and wonderful to be shopping in a modern world.
04.2022Tina
Purchased an Indio Outdoor table at the beginning of the shutdown. Within a month the table paint started peeling. I notified PB immediately and they mailed me a paint kit that took three months to arrive and literally covered 10 percent of the damaged area. PB refused to do anything further. The employees at the Fair Oaks PB store did comment how the Indio table is junk and everyone has complained about the peeling paint. They said that they did not have a record of me purchasing the table at their particular store so they could do anything to help. It was during the shutdown, so I had to make an appointment to come in and pick up the table. The same employee that helped me on the loading dock still works there. He remembers me, but they won’t stand by their product and come up with a solution. Between all of the outdoor furniture, I spent over $5,000. Never again PB.
10.2021Joe
The reason I am giving it 2 stars is because we still like Pottery Barn. We purchased some plates (curbside pick up, highly recommended) when we got them home we discovered that the plates were warped. We didn’t even use them, just noticed how badly they were warped when we started to unwrap them. After a couple of rounds of quarantine-ing, we returned to Pottery Barn to return/exchange the plates. Low and behold they have a 30-day return policy. Seriously, even in COVID? The manager refused to return, exchange or even give us a store credit. It’s a defective product!!! The part that really digs deeper was that the manager was just dismissive and didn’t even attempt to help. I take it back, changing to 1 star. I mean, we registered for our wedding here, and have spent thousands dollars at Pottery barn throughout the years. Crate and Barrel here we come.
10.2021susan
Let me state, that this review isn't for the FairOaks Store..... The worse customer service experience I've ever had......lost my couch, no one is taking responsibility and nothing is being done! They all talk the talk, but in the end....I have to waste my time and energy and try and get the District Manager's name and #.....and having spent 35 minutes on the phone with customer service....still don't have it! I'll never do business with them again...and believe me I've spent an exorbitant amount of money! I still can't get the phone number....Beware!!
10.2021Jouwad
This is more a rating for Pottery Barn Online, they are simply the worst and have the worst customer service. Could not tell a lick of information on my order and their customer service has a nasty attitude. Canceled my entire order and will never buy from you guys again.
10.2021Derek
Some of the worst customer service at PB as a retailer. My wife ordered a new crib as we are expecting our first baby. When it arrived (today), it was the incorrect item. We didn't notice this until I had unboxed and carried the pieces up to the nursery. After waiting on the phone for an hour with customer service my (pregnant) wife was told to 1) repackage the wrong crib, 2) transport it to the local UPS store. Lastly, we would not get the crib we ordered until they receive the incorrect crib they sent us. So the emotional aspect of waiting for this crib for 1-2 weeks is now turning into over a month+. Additionally, we have been staying home mostly to avoid people during this COVID situation especially given the pregnancy -- but now I need to re-package their wrong item, somehow lift it into a car myself, and take it to a UPS store. I am a husband, and really don't care about PB overall -- its whatever my wife likes. But the way they treated us in this circumstance is unacceptable. Bottomline: I would very much advise other folks to consider making your wedding or baby registries else where. It is hectic and emotional enough with these big life events... you don't need PB dragging you down with horrible customer service! Good luck
10.2020B
After checking out the type of leather I wanted for a sofa I wanted to purchase, I returned here to purchase it in-person. Big mistake! They offered me the promotional plan, only to find out later through finance charges to the PB credit card that my purchase couldn't be part of "12 month promotional plan". What a scam. Never buying from PB again.
10.2020Tony
Went here last night to look for pillows and lamps. We were super happy with the customer service from Susan...she was kind, patient and very knowledgable. Very pleased with pillow choices and very happy that Susan told us inserts were down and helped us order synthetics. The lamps were a bit over priced for what they had but I would definitely come back to this store just because of Susan and her customer service.
10.2019e
Poor customer service. Came into the store for a specific duvet and matching shams. After wandering around the store aimlessly and approaching two store representatives who were apparently busy doing other things, an employee who was present but off shift tried to help me. She asked another employee (who was also apparently off shift) to look for the items but he never spoke a word to me and appeared to just give up. Ultimately, I approached one of the original “busy” employees and, after much discussion, got her to place a call to another store to locate the items they didn’t have at the Fair Oaks location. Not sure why the process took so long considering that the store was practically empty. I expect better customer service, particularly given PB’s price point.
10.2019