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Budget Truck Rental in Winchester (2225 Valley Ave, VA 22601)
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Budget Truck Rental Winchester operates a leading truck rental company in the US, serving both the consumer and light commercial sectors. We operate 2,000 locations throughout the US.
Budget Truck Rental is located in Winchester (Virginia state) on the street of 2225 Valley Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15406674570. You can get more information from their website: https://www.budgettruck.com/locations/va/winchester/226040. The coordinates that you can use in navigation applications to get to find Budget Truck Rental quickly are 39.161608, -78.185695. Scroll down to find out opening hours, reviews and other important information about Budget Truck Rental.
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Tim
This guy is just a scam. Rented a 10' truck on a Friday. I told him I didn't need it until Saturday, but he told me to come in early (at 1:30pm) on Friday, because he was closing for the Apple Blossom Festival. Then he offered a 25% discount (off $29/day for the truck and 79 cents/mile) if I got the insurance. I returned the truck by 5pm the next day (and they closed early because of the festival again), and he ended up charging me $226. I called to ask why I was charged so much (because based on the initial math, I expected the total to be around $150). He said on weekends, the cut off is 8am, so I was automatically charged for two days, plus two days of insurance. He didn't explain any of that when he sold me on this the day I rented. Not to mention the truck was a piece of junk. My son-in-law had rented with U-Haul, and I wish I had done the same.
05.2022Casi
Reserved a 26’ truck a month before our move. The morning of, we get a call 2 hours before pick up time that there are no 26’ trucks within 300 miles of us. No 20’ or 16’ either. We were able to find a 26’ truck through U-haul fortunately within an hour of being told there was no truck for us at Budget, and then Budget proceeded to charge us a $75 no show fee.
09.2021Jerry
I just rented a 26' Truck to move equipment between locations. I was very pleased with both the truck and the service I received. The trucks are kept a couple blocks from the office and I was informed of this before arriving. The only issue I had was Google's directions routed me to the SPCA thrift store instead of Budget rental office. When I called Steve he told me exactly how to find them, so no big deal. I'll be using them again!
09.2021Harmony
If I could give a zero review I would. Owner called night before was supposed to pick up truck to tell me he had a meeting and needed to move my rental out a few hours. Nevermind I needed to be 300 miles away by 2pm. He just kept telling me they made the reservation to be helpful, is that not your business to rent out trucks?? Advised him he was screwing with my life as I was supposed to pick the truck up at 8am the very next morning and no possible way to reserve another. Said not his problem and hung up. Horrible business!!! After reading more reviews seems this company likes to mess people's lives up with no regard, calling BBB and corporate and reporting!!!
09.2019Jonathan
Terrible experience, terrible service, terrible everything. Booked a moving truck over a month ago, personally stopped in the day before pick up to confirm my rental (because they don't answer phones). Get here the day of my pick up they don't have a truck, now they are sending me 45 minutes to another one. Last time I will ever use budget. Do Not Trust budget, go else where.
09.2019erussell445
Absolutely ridiculous situation. Went in and reserved a truck for Monday at 8 am and got a call less than 24 hours beforehand that my reservation is cancelled because of a meeting. When I voiced my displeasure, the owner said it wasn't his problem and hung up on me.
09.2019Brandon
I rented a truck from budget on july 17th. The truck broke down 2 miles down the road. Budget was unable to get a truck to us for another 27 hours. We went to return the truck on the 21st of july which was a sunday and the business was closed. We then returned the truck on the 22nd and this company charged me $150 for late return fee. will never use budget again.
09.2019Paris
We reserved a 12' truck for pick up at 4:30pm we arrived to this location at 4pm only to find several trucks on the lot but a sign posted up stating that they were closed due to flooding. We placed our order for the truck online this morning. it shouldn't have even been an option to place a pick up for this location if in fact they were closed "due to flooding" and not just taking the day after the fourth of July off of work. When I called budget they proceeded to tell me how budget doesn't guarantee anything and it was our fault because we made the reservation the day off. It shouldn't be an option do make same day reservations if it is an issue for your company. I was then repeatedly read budget policies but none of them addressed the inconvenience of arriving to pick up a truck at a closed location. I was then told that I would receive a phone call about finding a new pick up location within 15 minutes to 2 hours only to be transferred to a manager after my repeated request. The manager than told me that Budget doesn't even guarantee phone calls back, because budget doesn't believe in guarantees, they're the company of hopefuls and maybe's. Everyone that I talked to in the customer service department was extremely rude, lacked empathy, and made it clear to me that they could care less about the military and my circumstances. This has been the most horrible experience that I have had dealing with rental company and they're customer service department is definitely rating at a 0 with me.
09.2018Citizen
I made an online reservation for a 26' moving truck. On 5/26/18, I went to the local Budget Truck Rental location at 1933 Abrams Creek Dr, Winchester, VA 22601. This location is a resale/junk/antique store owned and operated by Steven "Steve" Glais. His business name is listed as Gsc Management Ii. The owner, Steve, had me waiting while he talked to his wife about the store inventory. He spent more time pointing out items for sale in his store and repeatedly told me to bring any items I did not want to him so he could sell it. It was clear that this Budget dealer's priority is promoting his store. The rental contract took more time to complete because Steve continued to talk about his store and items he had for sale. When the contract was finally completed it was approximately 12:35pm and his store closed at noon. He walked me and the second driver to the truck, lifted the door and gave us the key. Once the door was opened, we saw debris and smelled an unpleasant odor. He did not conduct a walk around inspection of the outside or inside of the truck as most truck rental companies do. At approximately 2pm on 5/26/18, I walked up the ramp and stepped into the truck in my parking lot. This is when I realized how filthy and smelly the truck was. It had not been swept, cleaned or deodorized. The farm animal odors were so strong, it made me sick. I and two other people spent two to three hours cleaning and deodorizing the entire truck - floor and side panelings. Because we had to use ammonia and strong cleansers, I became very sick from the fumes mixing with the feces and urine odors that dripped down the side paneling of the truck. We left the door open to allow the truck to air out for approximately five hours. On 5/27/18, we opened the truck again only to discover the odors were still present. We did a second thorough cleaning using bleach, vinegar, Lysol spray disinfectant, Lysol deodorizing spray, and odor eliminating carpet freshener for the truck's floor. Finally, movers loaded my first load of items at approximately 6pm. On 5/28/18, movers loaded more of my belongings onto the truck. The fresheners were prevalent and the truck smelled 90% better. There was still a faint smell of animal in certain areas. At this point, I was sick from the strong animal odors from the truck and from the various cleansing and fresheners I had to use. My illness caused a delay in my move and the truck will not be returned on 5/30/18 as originally planned. On 5/29/18, I contacted Budget's corporate office to file a complaint about the horrific ordeal I experienced with the Budget truck rental. Budget's employee said he would file a complaint against Budget dealer and that I needed to call Steve and ask him to extend time. I called and explained to Steve that I had contacted Budget about the condition of the truck and my illness due to the odors and cleansers. He claimed he cleaned the truck and swept it. I told him that was not possible since I swept out matted animal hair and debris that almost filled a plastic bag. Steve became belligerent, yelling at me and accusing me of lying. I tried to talk reasonably and he kept yelling and threatening me. I hung up the phone and don't remember all of the nasty things he said. During Steve's sales pitch for his store while I was waiting for him to complete the rental contract, he talked about his poor health condition and his potential need for a surgery. He stated he was unable to move around very well. How can someone in his condition get into a 26' truck and sweep as he claimed? At the end of my rental, the foul odors returned. This was due to rain, heat, humidity and lack of air for days. My belongings needed to be sprayed with Lysol disinfectant spray to get rid of the odors. At least eight different people acknowledged the horrific odors in the truck smelled like odors from a large cattle farm where animal feces and urine are prevalent.
09.2018Carrie
They called me at 3:00 to let me know that the truck I was supposed to pick up at 4:30 was no longer available. By the time customer service got back to me with other "options" (all of which involved me driving an hour or more out of my way) there was no time to get to another dealer and back before they closed. I was forced to scramble and rent a Uhaul instead. Why bother making a reservation if they won't honor it? Absolutely ridiculous. Worst customer service ever.
09.2014