medical supply store
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Sound Delivery Service in Puyallup (5013 Pacific Hwy E Suite 6, WA 98424)
About:
Sound Oxygen Service is an AdaptHealth company that specializes in home medical equipment and respiratory products and services. Located throughout Washington, Oregon and Idaho, Sound Oxygen offers premier customer service and carries some of the most popular brands for walkers, wheelchairs, hospital beds, CPAP machines, CPAP supplies, oxygen, breast pumps and more.Sound Oxygen accepts Medicare and most commercial insurances.
Sound Delivery Service is located in Puyallup (Washington state) on the street of 5013 Pacific Hwy E Suite 6. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1877-269-0405. The coordinates that you can use in navigation applications to get to find Sound Delivery Service quickly are 47.245764, -122.362438. Scroll down to find out opening hours, reviews and other important information about Sound Delivery Service.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store shopping
Unavailable amenities
Sound Delivery Service doesn't have any unavailable amenities.Categories
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Randy
55 min wait time on the phone. I also dod a call back option, no call back that day.
12.2022Dawne
So disappointing. Long wait to get an appointment for my brand new CPAP. Person who helped was inconvenienced by me and my questions, but this was all new to me. Nasal pillow recommended for me but I sleep with my mouth open. Made no sense, and didn't work. She had said within 90 days can come back and try another mask. Long wait for next appointment. Person annoyed by me, didn't want mask back, gave me another and billed me for it. That was a surprise. Still not a good fit so called the 800# and they sent me a mask, said no charge but I'm not sure yet. Took forever but finally received so I'll try it. Meantime I looked online and the purchases I have made are marked up about 30% so I need to see what I can return for full refund within my 90 days and buy it all elsewhere. I don't recommend this company.
11.2022Richard
Do not use this company! I’ve never experienced worse customer service. They won’t give you their local number. You have to call the 800 number. No one at the 800 number can help you. They promise you that someone from the local office will call you and they never do.
09.2022Theresa
Call adathealth because my mother was getting out of the hospital and needed a good company for oxygen.As I explained to them we had problems with the previous company,And needed a good company that could show us how to use the equipment properly.When the tech came out to bring the oxygen he showed us exactly how to install and use the equipment , we are so grateful
12.2021Joseph
Terrible service with up sale of items that are not covered by insurance. Agents not truthful in filling my orders. No longer using this company.
12.2021Denise
I had great customer service the staff was very helpful getting my supplies was quick and easy. It is great to know that afterwards if extra supplies are needed for my CPAP machine it can be done by phone
12.2020Mark
August 2018 I went into this location to be fitted for the CPAP, receive training on the use and cleaning, get the initial supplies, informed on what my insurance covers and how their company resupplies me with the gear/ supplies I need. It's alot of information and I remember sone things are replaced every three month and others six months, etc. Well come Feb 26th I realized I should have been automatically contacted by them and replied as I was over 6 months and never heard from them so I called them. This entire organization/business is messed up. So Feb 26th I called them to inquire about my resupplies. After being transferred to one group to verify my original vist and to make sure they updated the system I was then transferred back to the group I originally called to get my supply order in. They were all confused as to why I wasn't contacted after thr girst 3 months for supplies and also after the 6 month mark for supplies. So they proceeded to verify what I use so they can put the supply order in. During this time they say we show your insurance as AARP and Medicare... I have no idea how they got this in their system as when I had to physical go to the branch location to get the machine, be fitted with the equipment, and be shown how to use & clean it I have them my insurance card so they could verify it and any associated cost. But none the less they have nothing on file. In fact the have to ask me questions like, when was my first visit to them, my follow up visit to my doctor, etc. This which has already been given to them during the first three months because it's a requirement for using the CPAP. So after all this they then say the put in the order and Im responsible for any cost, which is understandable however on my first visit they checked my insurance and I know that it covers it, at least that's what they verified and tokd me then. GOOD I'M ALL SET! They should now do what they were supposed to do at the 3 month mark and automatically send me resupplies. March 1st I get a voice mail message to call them. I call them back on March 4th. They state they were calling because in due for my 3 and 6 month period resupplies... I asked them if they were kidding me because the pervious week (I explained the whole story) I called them. He said there is no record pfd that occurring or any order in the system. I then said "let me guess, my insurance in your system does AARP & Medicare". He said yes. I couldn't believe it. Are you kidding me. So I had to do the entire thing over again. Give them my medical insurance, verify what day I went i to their local office, when I last seen my doctor, what machine and equipment I'm using, etc. This business is completely unorganized and incapable of taking care of their customers is all I can say about this adventure.
12.2019Michelle
VERY UNORGANIZED!!! I tried to be proactive and get them everything they needed from my insurance, but they "don't know what happened to it". I tried to schedule in advance due to my work schedule, but they wouldn't even schedule me until they heard from my insurance. So I waited. Called back a couple days later, they got approval from my insurance 4 business days ago but never called me. Now, I have to wait another 5 days for my appointment. If you have all the time in the world, have fun, but if not, let this be a warning.
12.2019Pikapile
These people are awful, they seemed perfectly fine when I went into the store to get my first round of supplies. The guy I spoke to was very helpful, and it all seemed like it would be perfectly fine. But then I tried ordering over the phone a few months later. I called in to a very nice woman and put in an order before I was eligible for benefits, just by a few days. I didn’t get my order. I called in, the man said that they needed me to come in so that they could get the download from my sd card. I already went to my check up so they should’ve already had it. No calls for another month. I call again and tell another nice woman what happened, she promised I’d get my stuff. I get called 2-3 weeks later from another woman double checking my address. I just got the box of the second order today on 3/31. This started before new year’s. They’re flaky, unreliable, do not go to these people.
12.2018Ray
I switched to Sound a couple of years ago after getting completely fed up with Performance Home Medical. At Sound, I can order online when I need to, which is every 6 months. I do not get non-stop calls telling me I am eligible for new stuff, like before. I was annoyed to have to go into the office the first time, but I was treated well and they were respectful of my time. No complaints.
12.2018