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Hertz Car Rental - Downey - Firestone HLE in Downey (9462 Firestone Blvd, CA 90241)
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Welcome to Hertz Car Rental - Downey - Firestone HLE located at 9462 Firestone Boulevard, Downey, CA, 90241-5504. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles (EVs), vans, trucks and more.
Hertz Car Rental - Downey - Firestone HLE is located in Downey (California state) on the street of 9462 Firestone Blvd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +15628035500. You can get more information from their website: https://www.hertz.com/rentacar/location/unitedstates/california/downey/LAXE08?utm_campaign=gmb-Downey-Firestone-HLE&utm_medium=gmb-websitelink&utm_source=Google. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - Downey - Firestone HLE quickly are 33.930506, -118.114827. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - Downey - Firestone HLE.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
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catherine
Very disappointed by the service.. the car was prepaid and my credit card was declined by my bank because no pincode was requested for the $200 deposit. Pincode in France is mandatory to secure payments over $50.We came from France and offered 3 debit cards or to pay by cash but they were All refused by Hertz..no option/solution was given. We were told we could not get the car. So I asked to get reimbursed. They said that since we booked and paid online, we had to ask for refund online. Now that we are back, Hertz does want to reimburse us because this is part of their non- présentation policy….this is crazy.. I will never book again with Hertz
06.2022Jodi
How are you running a business yet can’t even answer the phone in the middle of the day??? You already have bad reviews and still do absolutely nothing to improve. Not sure how you aren't closed by now honestly.
06.2022Maria
The worse place ever worse customer service but they are ready to take your money right away
03.2022Rigoberto
The staff was amazing and service great.... offer me better options to choose a car in a one way rent to very long ride to East coast... thanks for you help guys
02.2022Thomas
The guys at Hertz were very patient with us when we had to come up with some creative financing. P.S. Having a credit card is necessary. I had one, but my friend did not.
08.2021Jasmine
This place was 3-4 hours late getting my rental. (Which ruined my vacation plans). They tried to use the lame excuse that the cars were coming from the airport which was not my problem. That's theirs and right after, the guy tried upselling us. They should have called ahead of time to let us know. We had to keep calling to find out when the car would come. Will not use this place ever again.
08.2021Dolores
Great service at this location. I feel like a valued, loyal gold member customer. At this time during COVID, they are using extreme caution for the safety of all customers. They are very professional, polite and efficient. Shout out to Christan for the great customer service! Returned another car today and picked one up! Shout out to Ismael for excellent customer service!
08.2020Edna
This was a great experience to my car accident experience. Out of all the parties involved, Hertz was the only company that answered all my questions in a timely manner. They are very busy but that never stopped them from taking their time with me. They were extremely helpful and took the time to answer all the questions and concerns I had as a person that was renting a car through an insurance. I was able to keep my rental for as long my car was in the repair shop. Although there were some miscommunication with other parties, Hertz was the only one that answered my questions and was helpful throughout the ENTIRE STRESSFUL process. For example, the day that my car was due to be returned, neither the body shop or the insurance could tell me what time would the car be returned. Hertz called and stayed on the line until someone gave them an answer that they were not providing to me. I was very grateful that they took time to address an issue that I wasn't being helped in. I appreciate their work and patience with my case. All 3 staff members were helpful from beginning to end. I appreciate the manager driving me to the body shop to pick up my car. Thank you Hertz!
08.2020jose
I came here two days ago to see if I could rent a vehicle. Not too welcoming. I walked over to the front desk and was immediately told to "sit down" as they rudely just pointed at some beat up couches. They were on the phone and working by themselves, later I realized someone was also actually in the back away from the public. I've rented here before and the place was never amazing (but it was acceptable) but the set up and customer service has gotten extremely worse. The front desk clerk basically convinced me to take my business elsewhere explaining that no car rental locations will have vehicles ready in the area during a holiday weekend. And he said "maybe theres a small chance I can find you a car but you need to be Patient! " - I was like huh? (I was relaxed and friendly/patient entire interaction) Just was an overall bad experience. Customer service skills definitely lacking and it appears theres a staffing issue and lack of management. I left and went to enterprise 10 minutes away and I was in and out of there in approximately 5 minutes with a beautiful rental car and I interacted with about 3 smiling friendly staff members there. Night and day experiences. So much for "no rental locations in the area will have vehicles ready"
08.2020Marcela
Made a reservation with them for 9am for 2 days. I showed up about an hour later because of course Los Angeles traffic was terrible due to the rain. I didn’t think much about showing up later since I had a reservation. When I showed up I was informed that they had given my rental away and they no longer had any cars. They didn’t bother to call me to confirm whether I was coming in or not. They just cancelled my reservation. Will never rent from Hertz again! Didn’t seem apologetic about it at all. Instead, I called Enterprise (which is down the road) and they were able to get me into a car in 10 minutes!
08.2020