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Affordable WH Car-Van Rental in Los Angeles (1441 N Highland Ave, CA 90028)
About:
Established in 1997. Our business started in 1997. We renting regular cars, minivans and cargo vans. We serving local area neighbors, tourists, businesses. We providing long term rent. We keep very affordable and low prices for our cars. Please enjoy our costumers team!
Affordable WH Car-Van Rental is located in Los Angeles (California state) on the street of 1441 N Highland Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13238283707. You can get more information from their website: http://autoluxrent.com/. The coordinates that you can use in navigation applications to get to find Affordable WH Car-Van Rental quickly are 34.097339, -118.338884. Scroll down to find out opening hours, reviews and other important information about Affordable WH Car-Van Rental.
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- Wheelchair-accessible entrance
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Randy
The owner Igor hooked us up for our vacay! Great discounts for renting for longer, amazing friendly service, and a car that is AMAZING on gas so it was cheap to fill up before finishing. Thanks Igor!
08.2022Prince
Nothing against the employees working there. Igor is amazing and friendly, but I lost a day's time and over $100 over mistakes on multiple levels. Story time! I had reserved a 10" truck one-way rental (going to Northern California) at 9AM (their opening time) during the weekend. I was probably the 2nd customer in the door, and I picked up the truck the employee handed me at 9:01 AM. I was emailed the contract, and everything looked fine. After filling up the truck with $100+ of gas and loading it halfway, I noticed something odd on my reservation online. It said my drop-off location was where I picked up. This was obviously incorrect, so I called U Haul just to make sure. They said my contract stated I had a round-trip contract, and I did have to return it to the same location I picked up. This wasn't an option for me since I was moving out from my apartment on the day off. Despite me repeating that I'm staring at a contract that clearly states I'm doing a one-way move, they refused to believe me. They told me a manager named Kyle apparently called me at 9:07 AM (after I picked up the truck and the contract was finalized) and we agreed on a round-trip. I pleaded that I did not talk to anybody named Kyle that day -- or ever-- and I was driving the truck at the time. LA U-Haul call center refused to believe me. They said Kyle wrote down some notes but he's unreachable because it's the weekend, and since this is a "he said, she said" situation, there's nothing they can do so I must return the truck back to the same location. They put me on call with Igor (manager at the location) and we were both confused. We could both see the contract I had originally and agreed I had indeed a one-way contract. Still, U-Haul believed the notes over any of us. Igor called me personally and went out of his way (after-hours) to offer a solution: bring the truck back (which was apparently a round-trip truck) and get a one-way truck. Since this was my only option at the time, I did it. Igor even made a new contract and refunded the old one. He was apologetic on Kyle's behalf and said Kyle would remedy the situation once he's back in office. Mind you, we had to unload the truck and drive through traffic there and back and load the new truck. There was no one available during the weekends to help us solve this situation. Apparently, the only way to contact Kyle was to file a complaint against him so he could call us on Monday. We had to drink some redbulls and drive through the night but we made it to northern California. Come Monday, there was no word from Kyle until we had to call U-Haul and ask for him. He said he'll ask a regional manager to call us for a refund and compensation. The regional manager called after a few hours and had no idea what the situation was but he was willing to listen to us. After explaining the situation, he agreed to refund for the $100+ of gas and $50 for our troubles. He also extended the return date for our U-Haul. Just wanting the situation to end, we agreed and returned the U-Haul. Yes, this situation could've been worse if no replacement trucks were available but it could also have been easily avoidable. A chain of mistakes had led to this. 1) The employee accidentally gave me a truck meant for round-trip even though the contract said one-way. 2) This made Kyle contact me at 9:07AM but he contacted the wrong person who agreed on the trip being round-trip. 3) Kyle change my contract from one-way to round-trip without confirming my identity. TLDR: An employee gave me a round-trip truck for a one-way contract. A local manager dialed the wrong number to confirm I wanted to change my one-way trip to a round-trip. Had to create a new contract by unloading the round-trip truck, going back to the location, and picking up the right truck. Had put $100+ of gas in the original truck. A lot of hassle would've been avoided if LA manager just verified the identity before changing the contract. I understand that mistakes happen so this is more of a U-Haul management issue. This location is fine to pick up a U-Haul.
07.2022Monique
This place was ridiculous. I came in for wardrobe boxes as they were a Uhaul authorised dealer. The boxes read Uhaul and were definitely the same boxes I have used in the past years ago. I asked for 3 and then he told me they were 45.95 a piece. As he was gathering the bars, I looked on Uhauls website where sure enough they were 14.95! I obviously did not purchase from there, but I am still In shock the markup they tried to charge. Convenience fee is one thing but this was highway robbery!!! There was a Uhaul 2 miles away. I went there!
04.2022Chris
They were great!! Good customer service and will tale care of you. Anytime I come to LA I'm getting my rental from here!!
03.2022Aleksandr
(Translated by Google) Igor is beautiful, we filmed a new Toyota Corola car in October, the price is a cannon! Very positive, decent and punctual person! Thank you very much (Original) Игорь красава, снимали в Октябре машину Toyota Corola новая, цена пушка! Очень позитивный, порядочный и пунктуальный человек! Огромное спасибо
03.2022Michael
The manager there, she is very rude. I’m not sure how they keep customers with the way they run their business
02.2022Alan
(Translated by Google) Definitely a trustworthy place. Igor is super friendly and helpful, we rented a first class car, at a good price. He charged us what was agreed, not a penny more. I would rent there again without a doubt. (Original) Definitivamente un lugar de confianza. Igor es súper amable y servicial, rentamos un auto de primer nivel, a buen precio. Nos cobró lo pactado, ni un centavo de más. Volvería a rentar ahí sin lugar a duda.
08.2021Walter
Igor is a great guy!! Helped us out when we were there recently. Honest guy and reliable cars.
08.2020T
Fast and Excellent Customer Service!!! I recently visited Los Angeles for the first time for my birthday. Mr. Igor helped make my last day memorable! I was able to rent a car for a great price and he even suggested places to visit. They’ve gain a loyal customer and I can’t wait to use their services on my next visit.
08.2019T
Very affordable and clean cars
08.2019