10 Best car rental agency in Los Angeles, California (CA) 2024

Perfect car-rental experience! Everything was super quick and everyone was extremely friendly. We rented a car for 3 weeks. It was very clean and we got exactly the car we booked online. When we got there it took us only 15 minutes for everything and giving the car back was also very easy and without any problems. The price was also better than any other offer we could find, so we are super happy! ~Markus

This is a great car rental lot - the team have been so nice, and even accommodated a last minute booking for me. I first rented a large SUV (Grand Cherokee Jeep) and then a Chevrolet Spark for a month. No pushy attitude or upselling - which is great, give me the details and let me decide. An FYI - Cheaper rates can be found online, through the Enterprise website, but that’s just how companies work, not the local hubs fault, so you can still book online for pickup here. Would definitely rent from here again. Also final note - fill out your forms online ahead of time! You’ll be in and out in under 10 minutes if you do so! ~James

Really bad service...one of the emoyee "art" has no respect for customers he need to be re-tren customers service... ~jairo

Don’t waste your time. They waited until I got there for my reservation to tell me that I was unable to use my card, even though I had already given my card information online. ~Sonia

Nothing against the employees working there. Igor is amazing and friendly, but I lost a day's time and over $100 over mistakes on multiple levels. Story time! I had reserved a 10" truck one-way rental (going to Northern California) at 9AM (their opening time) during the weekend. I was probably the 2nd customer in the door, and I picked up the truck the employee handed me at 9:01 AM. I was emailed the contract, and everything looked fine. After filling up the truck with $100+ of gas and loading it halfway, I noticed something odd on my reservation online. It said my drop-off location was where I picked up. This was obviously incorrect, so I called U Haul just to make sure. They said my contract stated I had a round-trip contract, and I did have to return it to the same location I picked up. This wasn't an option for me since I was moving out from my apartment on the day off. Despite me repeating that I'm staring at a contract that clearly states I'm doing a one-way move, they refused to believe me. They told me a manager named Kyle apparently called me at 9:07 AM (after I picked up the truck and the contract was finalized) and we agreed on a round-trip. I pleaded that I did not talk to anybody named Kyle that day -- or ever-- and I was driving the truck at the time. LA U-Haul call center refused to believe me. They said Kyle wrote down some notes but he's unreachable because it's the weekend, and since this is a "he said, she said" situation, there's nothing they can do so I must return the truck back to the same location. They put me on call with Igor (manager at the location) and we were both confused. We could both see the contract I had originally and agreed I had indeed a one-way contract. Still, U-Haul believed the notes over any of us. Igor called me personally and went out of his way (after-hours) to offer a solution: bring the truck back (which was apparently a round-trip truck) and get a one-way truck. Since this was my only option at the time, I did it. Igor even made a new contract and refunded the old one. He was apologetic on Kyle's behalf and said Kyle would remedy the situation once he's back in office. Mind you, we had to unload the truck and drive through traffic there and back and load the new truck. There was no one available during the weekends to help us solve this situation. Apparently, the only way to contact Kyle was to file a complaint against him so he could call us on Monday. We had to drink some redbulls and drive through the night but we made it to northern California. Come Monday, there was no word from Kyle until we had to call U-Haul and ask for him. He said he'll ask a regional manager to call us for a refund and compensation. The regional manager called after a few hours and had no idea what the situation was but he was willing to listen to us. After explaining the situation, he agreed to refund for the $100+ of gas and $50 for our troubles. He also extended the return date for our U-Haul. Just wanting the situation to end, we agreed and returned the U-Haul. Yes, this situation could've been worse if no replacement trucks were available but it could also have been easily avoidable. A chain of mistakes had led to this. 1) The employee accidentally gave me a truck meant for round-trip even though the contract said one-way. 2) This made Kyle contact me at 9:07AM but he contacted the wrong person who agreed on the trip being round-trip. 3) Kyle change my contract from one-way to round-trip without confirming my identity. TLDR: An employee gave me a round-trip truck for a one-way contract. A local manager dialed the wrong number to confirm I wanted to change my one-way trip to a round-trip. Had to create a new contract by unloading the round-trip truck, going back to the location, and picking up the right truck. Had put $100+ of gas in the original truck. A lot of hassle would've been avoided if LA manager just verified the identity before changing the contract. I understand that mistakes happen so this is more of a U-Haul management issue. This location is fine to pick up a U-Haul. ~Prince

I had a wonderful experience here. Special thanks to Luke, Rob, and Ryan for their excellent customer service skills. Luke was extremely professional and made the entire process extremely smooth for me. I highly recommend this place. ~tielle

So I made a “reservation” through the call center and they confirmed it was reserved and ready for pick up ,they even took down my card and license information unfortunately the call center did not actually make my reservation , and I came to find this out until I arrived here i called customer service back and they were extremely rude ! I felt hopeless but thankfully this location has great staff and amazing customer service !!!!! They were able to get me a car rental even though the call center never sent them my reservation !! They always kept communication while I was waiting and were all so polite,It was a bit chilly so while I was finishing the whole contract process they let me put my babies inside the car so they wouldn’t be out in the cold any longer I would 100% recommend this enterprise location . Thank you guys for all your help and kindness. & enterprise do better with your call center customer service reps ! ~Advany

Every time I every time I rent a car I come to this specific Enterprise Rent-A-Car location. The agents here are a very customer service oriented, if there's ever any problem or misunderstanding they're happy to help out and solve any issues that arise. Cars are in good condition, always full of gas, and the staff here is friendly and knowledgeable. Would definitely rent here specifically at this location again. It was amazing because there were some hiccups at first I guess it was just communication issues at the front desk but at the end of the day Enterprise Rent-A-Car worked it out. I would like to give them a hand clap because these are hard times from the pandemic and massive inflation enterprises there for their customers and I really appreciate that. Good training good attitude and exceptional service thank you Enterprise Rent-A-Car look forward to doing business with you again in the future bye for now.🚗🚘🚦🚦🚦🚦🚦🚦🚦🚦🚦🚦🚦🚦 ~King

I live here in Los Feliz and I go to the Enterprise conveniently located in walking distance on Hillhurst. I’m the kind of guy that sticks with something once I find a good thing. Cars are cars, so what keeps me a loyal customer is their service. They’re like that old school neighborhood business. They have always taken good care of me. They have always been more than reasonable. And not just me, I’ve overheard when they deal with other customers. I wish all the other businesses I deal with treated me this well, I mean they’re better than fair, they go the extra distance. If you aren’t happy with them then you won’t be anywhere. Trust them. The least I can do to show my appreciation is write them an honest review. ~john

The worst service ever!!! I prepaid for an suv that was given away before I arrived. And was told “it happens” by the clerk. They said if I arrive late, my car can be given away even if I prepaid. These are the SUVs currently in their lot as I was forced to take a smaller car. ~Ousman