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Pep Boys in Montclair (5150 Arrow Hwy, CA 91763)
About:
Pep Boys Montclair on Arrow Hwy has everything your car, truck or SUV needs. Auto repair, oil change, new tires, discount tires, brakes, battery replacement, inspection, towing and other service appointments are available same day. With 100 years in business, our ASE certified mechanics go further to help you go farther. Call or schedule your appointment online.
Pep Boys is located in Montclair (California state) on the street of 5150 Arrow Hwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1909-626-0717. You can get more information from their website: https://pepboys.com/stores/ca/montclair/5150-arrow-hwy?storeCode=0730. The coordinates that you can use in navigation applications to get to find Pep Boys quickly are 34.093370, -117.693165. Scroll down to find out opening hours, reviews and other important information about Pep Boys.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Amenities
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Stephanie
Originally, our car issues were misdiagnosed and the previous staff were essentially planning to treat every possible reason we were getting the codes that came up instead of finding the actual issue that needed fixing. Nikki took over our case, realized that nothing in our diagnostic matched the notes in our account and went ABOVE and BEYOND! to help put us back on the right track to fix our SUV. We still have quite some work to do but with the help of Nikki and the tech, Cameron, we’re on the right path again without worrying about being over charged from guess work. We cannot thank Nikki enough for her hard work and dedication to helping customers!!!
11.2022lindsey
Nikki is amazing! Customer service was beyond exceptional. I'm always nervous that I'll be taken advantage of at a car shop due to my lack of knowledge in the area. She made the whole experience so comforting and easy by explaing everything and working with me as far as planning next steps. I will definitely be back for all my car needs! Thanks Nikki!
10.2022tasha
I love the manager she is so great and helpful got me in and out made sure my car had everything
10.2022Elodie
The reception is soooo bad here. I came to this store twice (unfortunately this is the closest mechanic to my place) and their service was just so bad. They are like machine and not helpful at all. Detailed Updates: my car cannot start up. I called AAA to give it a jump start and the nice AAA guy told me that battery is dead and health level is only 20%. So I told the pepboy guy that most likely I need to replace battery. I asked how long it would probably take. The guy said “i don’t know. I cannot give you an estimate time before we have it tested.” I asked “usually how long does it take to replace a battery.” He said “It depends on the front or back battery, I cannot tell until we test it.” And I said “ most likely it’s 12-v battery” He said “again i cannot say anything before we test it and we don’t have 12-v battery” i asked “is that possible to check whether it’s the 12-v battery or not? Otherwise I might wait couple of hours and then being told the problem is 12-v and we don’t have it. You need to go other place” he said “we cannot check it now” I asked “as I have appointment at 12 pm. Is that possible have it checked around 12?” He said “the appointment won’t make any difference. You still need to wait couple of hours” I was hopeless and get my key back and switch to Firestone who fixed my car right aways.
10.2022Andrey
Che was super helpful, provided excellent customer service and was very clear and distinct on what the issue was. Would definitely be coming back next service!
09.2022Angelica
I came by on a Sunday, they had one car being worked on. One. I understand they did not have my tire size in stock, but you don't have a tool to switch out my spare tire on my car? I came home and my husband put my spare on with the tools in my trunk. What kind of service do you call this Pep Boys?
08.2022John
Strange location. But really nice store. Pricey but most items in stock or you can order and product comes quickly. Staff was friendly and seemed knowledgeable. Store was organized and clean. Lots of cars in service area. Multiple bays for service. Assume mechanics were qualified. Over all a good experience. Happy hunting to locate facility.
07.2022empriss
What started out as possibly being a negative experience was immediately rectified by the exceptional actions of the manager, Che obviously cares about his customers and the integrity of his business. Being a female it's always scary taking your vehicle to a mechanic, but I will definitely return to this pep boys having confidence in their ability to fix my car. And I'm happy to share my experience. Thank you pep boys in Montclair
07.2022Albert
Really bad service, I understand now why Pep boys is going out of business their employees are unrespectful at the front desk. I drop my vehicle 30 minutes before my appointment for an oil change, called 3 hrs later and the person who answered me said we're waiting for a ramp to be open. I checked my live camera in my vehicle and I could see 3 free ramps. I told him, can wait 3 more hours, he said probably 30 minutes, I asked him give me a time I need to move on with my vehicle he said I call you, after 5 minutes I received a txt saying that my appointment was cancelled. Corporate, owners why you have people like this working for you? People take your business some where else don't waist your time and money at this location on my case I paid for Uber rides, totally unfair.
06.2022Bryant
They were very professional and helpful. Service was a little slow only because they were training someone new. I expected less professionalism from a place like this, but they exceeded my expectations. I had an alignment done. Joseph, the technician, spoke to me in regards to my vehicle and was very pleasant. I might just try them out for other services in the future. The parts store is no more, it's just a service shop now. At first, I was disappointed. But then I remembered the kids they had hired a while ago, and they did not know anything about cars which made it frustrating to shop there.
02.2022