car rental agency
Closed Now
Enterprise Rent-A-Car in Monterey (1178 Del Monte Ave, CA 93940)
About:
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Monterey. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Enterprise Rent-A-Car is located in Monterey (California state) on the street of 1178 Del Monte Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1831-649-6300. You can get more information from their website: https://www.enterprise.com/en/car-rental/locations/us/ca/monterey-2355.html?mcid=yext:245709. The coordinates that you can use in navigation applications to get to find Enterprise Rent-A-Car quickly are 36.599700, -121.881318. Scroll down to find out opening hours, reviews and other important information about Enterprise Rent-A-Car.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
From the business
- Identifies as women-owned
Unavailable amenities
Enterprise Rent-A-Car doesn't have any unavailable amenities.Categories
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Madeline
This location is CLOSED and according to other rental locations has been closed for months. This page should be updated to note this and the Enterprise website should remove the option to make a reservation at this location. I made a reservation for last Friday at this location, called to schedule a pick up and not once was I told that this location was closed. Once I arrived, a note on the door said to call another Enterprise location for assistance. I ended up renting from a competitor.
04.2022Jacob
I would leave 0 if I could. I made a reservation 10/15 - 10/26 just befor 3pm and was told I could pick it up at 430. I got there at 430 and they had closed up 30 min before closeing time at 5 PM with a sign on the door directing me to a different enterprise and never even gave me a call to let me know. Very disrespectful place use a different one and save yourself some trouble!
11.2021Gary
As usual the checkout and checkin service was excellent. I requested a Premium sedan but got a Nissan Frontier with the 310HP V6. I loved it! I had to extend to a week and got the weekly rate with no hassle. I always rent from Enterprise for decades.
11.2020Steven
The manager, Andrew, and his staff are conscientious and helpful. I have gotten rental cars from this location twice now and they have made both experiences very easy and efficient for me. This is the first time I've written a review for a rental car location, but I really do recommend this location and can't say enough good things about Andrew and Connie in particular. They went above and beyond what I would consider good customer service in their business.
11.2019Kristin
I have never written a Google review before, but the Enterprise in Monterey deserves one! From pick-up to drop off, I had nothing but fabulous customer service from them. The girl that picked me up was so sweet and she gave me great recommendations for things to do and got me pumped for my trip. The car I borrowed was so amazing that I am probably going to buy one myself! At the end of my trip, they drove me to the airport and were again so nice. Thanks so much for starting and ending my trip in Monterey on the highest of notes!
11.2019Dija
Over the phone Enterprise customer service was exceptional. The agent acknowledged being a member for many years, He addressed my concerns and found a solution to the problem that couldn't be taken care of by office location in Monterey. On the other hand Monterey airport and DEl Monte office, both were unhelpful and didn't really care about my issue. I was due for an upgrade, the lady at the office said, you can't do it here go online to get the upgrade. And ifst month I was charged at the end of the month, second couple weeks I was charged the whole amount [ deposit and payment] before I return the car. When I called they said it'll show as a return later, but never got credited. Office on Del Monte Ave location was not maintained and every time I walk in I notice trash overflow the trash bin and carpet not vacuumed regularly. Seems like they need more staff. Agents are overwhelmed by phone calls and the waiting time is longer. This is my long term rental company, and I will still use it, I just hope this location will improve.
11.2019Lauren
I had an amazing experience at this location. Andrew was great. I came early before my appt because my flight arrived early. They not only were very accomadating to that but for underlying reasons I got a better car than what I payed for, which made my California experience even better. I can not say enough kind things.
11.2019jovi
I reserved a full size truck and I got a midget truck. And then they suggested for me to take additional time from my trip to go to another enterprise if I wanted a full size truck. I understand if I was a walked in customer. But I reserved the car more than 1 week ago. What a customer service..
11.2019Debbie
We recently just got back from our California Coastal cruise where we rented a vehicle from Enterprise on Del Monte Avenue. The shuttle driver Christian was amazing!! He picked us up at the cruiseport and took us to pick up our car. The manager Andrew was awesome and got us to our car right away. We spent a great day exploring Monterey. The last tender back to the ship was for 5 pm. We got caught in traffic in Monterey and we got back to the Enterprise depot at 5:10 pm. Christian was so great and leaped right in the vehicle at his manager Andrew's instruction and drove us quickly back to the ship. Amazing customer service and we can't thank you enough both Andrew and Christian. We appreciate all that you did for us.
11.2019taffy
Excellent service. Andrew is always helpful with whatever I need, as are all the other employees there. Quick service, they accommodate your needs, and may not always have the vehicle you requested because they have a small lot, but they do their best to give you a great car. I always use Enterprise on Del Monte whenever I need a rental. It's easier to get to than the airport, I just walk over and pick up my car. Thanks everyone!
11.2016