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U-Haul Neighborhood Dealer in Oakland (1411 55th Ave, CA 94621)
About:
U-Haul provides truck rentals, trailers, cargo van and pick-up truck rentals for local or one way moves. Other available moving day tools include shipping boxes and moving supplies, and U-Box containers via online reservation.
U-Haul Neighborhood Dealer is located in Oakland (California state) on the street of 1411 55th Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1510-639-1916. You can get more information from their website: https://www.uhaul.com/Locations/Truck-Rentals-near-Oakland-CA-94621/042396/?utm_source=gmb&utm_medium=primary&utm_campaign=listingmanagement&utm_content=042396. The coordinates that you can use in navigation applications to get to find U-Haul Neighborhood Dealer quickly are 37.767504, -122.203449. Scroll down to find out opening hours, reviews and other important information about U-Haul Neighborhood Dealer.
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- Wheelchair-accessible entrance
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Tracy
Bad Attitudes , when You call to inform them that You are on Your way due to Traffic They tell You First come first Serve ... even though You have a Reservation number. Just Sad . These People costed Me a lot of Money, by the disregard for Reservations . It's not 1st come 1st serve when You have a Reservation, Idiot , it's called when Someone is calling to inform You that They are on Their Way with a RESERVATION YOU HONOR THE RESERVATION ! I Hope this same thing happens to the Idiot that answered the phone with the Dumb talk .
08.2022Kiki
I came across Jose, today, who is a representative for Uhaul. Says he has been working for Uhaul for/about 20 years. From the time I pulled into the parking lot, he started barking at me. He was quite rude and carries some funky energy. Even after I explained that I was confused by the GPS b/c they were trying to send me elsewhere, I needed to verify I was in the right place. He said ppl come all the time saying that & he doesn't have time. Did I rent a truck or not? I'm telling him I had questions about Uhaul's services & he's barking at me about if I have a truck reservation. I told him I was trying to get 1 but I needed see how it works. And he continued to go on a tangent. I let him finish & told him to have a Beautiful Day. That is when his heart softened. That is when he finally smiled and told me to have a beautiful day too. #ITSTHEENERGYFORME Not sure about who he has experienced before me or what his day was like. I sense that it's his usual behavior. Either way, it is unacceptable & he really shouldn't treat ppl like that. We all come from different walks of life. And I'm sure Jose has a few things of his own to work out, but what happened to customer service in Oakland? Does it no longer exist? It definitely does not exist at this Uhaul facility. Never again will I ever attempt to business at this location. 😒🙏🏾♥️
12.2021Megan
Jose is quick, so friendly, and great customer service! Everything was as expected! The next time I need another Uhaul I’ll be going back to Jose!
12.2021Aztlãn_Chicano_Native_World
This spot is a hole! In the wall boy Jose didn't even know how to talk right. And got Rid of my reservations for 9am. He was not even making sense when he was talking. No signs on where was the officer at. It was looking like I was in TJ Mexico. don't know how he is still open smh just make a Reservation On 54th and International blvd. Only cool part about this place he had some Raiders stuff in is lil office lol no costumes service! Go anywhere else but here seems like he is mad at the world.
12.2020Don’t
The gentleman (and I use that term loosely) that runs this establishment is wildly unprofessional. He tries to rush you off the phone and acts as if you’re bothering him or wasting his time to ask questions or even reschedule a reservation. Won’t use him ever again. Just reserve your trucks with confidence and professionalism at the uhaul at 5330 Internatinal blvd. the experiences will be like night and day.
12.2020Bartley
My son and I came here to drop off a truck we had rented in San Diego. They were extremely friendly and got us in and out very quickly. Nice bunch of people. Very efficient process.
12.2020mark
WORST DEALERSHIP EVER! Never in my life have I ever had such a horrendous experience. The guy showed up after an hour of my reservation time and I was stranded in the middle of an area which I was most certain I would lose my life at. The guy was an asshat to start with and told me to return the truck to the same place although I had reserved one-way trip. Seriously, don't bother thinking about going here. I would shut this place down in a heartbeat, if I had the power.
12.2020Maati
Great service, Jose was ready to get me in and out in 5min, with a newest truck I've ever rented from uhaul and I ve moved over 10 times; the 10ft truck had 22k miles run great and definitely as expected. Definitely recommend these guys !
12.2019David
Here's the real deal how Uhaul works. DON'T use the app or the website to reserve a truck, just call Jose at this location, and he'll treat you honest and right. There's clearly a problem with respect for customers in Uhaul corporate, where they refuse to recognize their scheduling issues. Rather than hire human schedulers, they'd rather overbook customers who reserve online even if there's no trucks there or they actually have to bump you to another location. Many employees are more than happy to do nothing to help you as losing 1 customer is fine when they're always overbooked. After being first bumped to another location and then being turned away from that location for a unwritten "rule" despite being on time for our reservation, we called 5 other uhauls and Jose was the only one willing to help. He's a 1 man business, but that one man is easily the most honest and helpful Uhaul employee I've ever done busineee with. When I arrived Jose was there cleaning one of the vans, I asked if the previous renter got it dirty, and he said "No it's fine, but I always clean them after they're returned anyway". That's when I knew this place was legit. While other Uhauls I've used have 5 employees behind the desk watching youtube vids while they insist you can only rent using their broken app or slow-as-a-snail website so they don't have to do any actual work, Jose had us in and out in under 5 minutes, and was honest, friendly and informative. No hidden fees or unwritten rules or hoops to jump through.
12.2018John
Please don't ever rent anything from this location. I showed up at on time for my appointment that I had called ahead to confirm and no one was at the location. I had to sit and wait for 20 minutes on a day where I had plenty of other things going on, like packing my trailer and truck full of all of my possessions. When I was finally being assisted I asked the woman what was going to happen and how much I was going to be charged when I returned my trailer 4 days past the original contract date. I specifically asked, "how much will I be charged?". Her response was that I would be charged an additional $19.95 per day for the rental. When I dropped off the trailer today I was informed that I was also being charged an additional $24/day for insurance. But it isn't just this location either. After I picked up the trailer I also called Uhaul directly and spoke with a customer service representative who said the exact same thing, "you will be charged an additional $19.95 per day beyond the contract date." You can imagine my shock when I'm being told that I owe an additional $96 that I hadn't expected to have to pay even though I had double-checked to make sure there weren't going to be any unexpected expenses. A moving company should know how important it is to budget the costs of a move and how much of an impact unexpected expenses can have. So today I called customer service to ask them about this. They pointed out to me that the contract that I signed states the charges I would be incurred and they didn't give a damn that representatives of their company, when clearly asked about their services, were incapable of explaining the charges that I would incur. Terrible business, no customer service.
12.2014