cell phone store
Closed Now
T-Mobile in Redwood City (490 El Camino Real #130, CA 94062)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Redwood City (California state) on the street of 490 El Camino Real #130. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1650-366-4976. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-redwood-city-ca-94062-7976?utm_source=google&utm_medium=lastmile&utm_campaign=7976. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 37.490321, -122.240289. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Michael
The staff was great! They set me up with everything I needed. I highly recommend this T Mobile store
06.2022Kimberly
This review is about Monika. Wow what customer service! She was super helpful and looked up the warranty for my screen protector. Then she even installed it for me! It was amazing.. would’ve done a terrible job on my own. Thanks Monika!
05.2022Jose
They couldn't help me at all they say I cannot bring another phone to activate my line so my question is for you guys what you guys do when there's a lost phone and they wanted replace the phone not the number that's the only thing I want to do get another phone use my same number they say they couldn't. Giving yout bad reviews because that's not a okay answer so it means somebody lost a phone that's it with the number and everything I totally disagree your answer T-Mobile
03.2022Laura
Friendly staff, great service! Disclosed details on return policy and instructions too. Would recommend this corp store.
03.2022mayra
Jacqueline (the manager) went above and beyond for me. She made sure that I wasn’t overcharged and that I got what I was paying for without me even asking her(!!). She was super friendly and professional, even when dealing with a customer service representative that was extremely slow and inexperienced. I appreciated her perseverance because I would have given up if it wasn’t for her. I genuinely feel 100% satisfied with the service she provided and will come here looking for her if I have any other issues with T-Mobile.
11.2021Elaina
Fabulous, helpful, honest, ethical staff. You might have to wait, but boy, it's worth it! These folks know what they're doing. Customer service is REALLY important to them. And happily, I was the beneficiary of their excellent training, competence, and patience. Each of them took my requests seriously and did everything they could to get me the help I needed. Thank you Ashley, Eddie, Erik, and Stacey. You're a TEAM to be trusted!
11.2021ma
not a pleasant experience calling this store. asked for the detail of promotion to upgrade my phone. Jackie(?) answered. she failed to answer my question and judged me “you are trying to sneak around to upgrade your phone. I am not comfortable to answer your questions” that’s sad and incompetent to say this to a customer. I am asking about the exact requirement and seeing if I can get qualified. If I can make myself qualify for all requirements, I am not expecting to be judged “sneak around”. it is not my job to make you comfortable, instead you should not make your customer uncomfortable. it is your incompetency not knowing the system well and answering customers question properly. this shop needs better trained staff.
11.2021Neil
The store and all their employees are very helpful and professional with everything they do. Do not switch to T-Mobile because of their service. Their service map is a lie. I had them type in two addresses in the country prior to obtaining their service. The coverage map said I had 4G LTE coverage. When I got there with my brand new iPhone 10 S I couldn’t even make or receive a call, nonetheless watch a video. When they merged with Sprint My brother who lives in the country got the new t Mobil chip that they said would give them faster service. They have worst service than they did before with sprint, which is very hard to do! He told them he wants to take the chip out and go back to sprint and they said that he can’t. Do not listen to their coverage map, because I have proven it wrong in two separate locations. The two locations were in clear Lake California and Copperopolis California. The merge with T-Mobile and Sprint is just an advertising stunt.
11.2021Jeff
They sold me an Samsung watch and they tried to sync it with iPhone X .after 45 minutes and sales women got rifrustrated and said all good. After we left the shop we tried it at home ,but it did not work. Next day we called Tmobile and did the same thing and the watch worked ,then we found out that it was working on blue tooth only and this Samsung Active 2 is LTE GPS ,no need for blue tooth Finally we got an agent from the USA NOT the Philippines, and she said this will never work ,so go back and return it to the store with no charge what so ever a full refund But at the store , I noticed a little refrustration because they lost the sale. So they decide to charge me restocking fee of $20.00 ,even though the massage from Tmobile telling them a full refund . Good luck customer service, needs upgrade
11.2021Francisco
Cool place, a little busy most of the time, but it is worth it the wait. I got my family plan for my phones here, around 4 years ago and actually it is a great deal for all the lines. They always have the newest devices such as iPhones and Androids. I wish they could open before 10:00 AM that would be awesome.
11.2018