jewelry store
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Kay Jewelers in Santa Maria (649 Betteravia Rd, CA 93454)
About:
Retail jewelry chain featuring engagement rings, timepieces & designer collections.
Kay Jewelers is located in Santa Maria (California state) on the street of 649 Betteravia Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18059286575. You can get more information from their website: https://stores.kay.com/ca/santa-maria/521?cid=seo-listings. The coordinates that you can use in navigation applications to get to find Kay Jewelers quickly are 34.924829, -120.424087. Scroll down to find out opening hours, reviews and other important information about Kay Jewelers.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Doug
Kay Jewelers was extremely helpful and the employees we're very knowledgeable and kind. The pricing in Kay Jewelers is very reasonable.
01.2022Janet
We purchase all our jewelry at Kay's for the last 30 + years and have been very satisfied. The only problem I have is even though the ring inspection receipt is done through email I would like a paper receipt also and they refuse to give me one and I don't see any reason not to.
09.2021Tiffany
My boyfriend asked me to marry him in the parking lot while my kids are screaming in the back seat and of course I said yes I love my ring 💍
09.2021Brigitte
It was my very first time getting a ring from a jewelry shop and Wendy was more then helpful. She showed me the ring I wanted and even showed more options just in case. She went above and beyond for me and I felt she actually cared really appreciated that kind of customer service is hard to find these days. I’ll be back for future purchases. And the lady’s I picked up the ring from were very nice and helpful too. Overall a great experience.
08.2021EvA
This place is awful. The ladies here judge you according to your attire. I've made the mistake of coming in in a hoodie and jeans and not one soul asked me if I needed help. I have a 10,000 credit limit Kay card and ready to spend on my husbands new watch but these dumb ladies let this commission walk right out the door. I took my money to a different Kay jewelry. DONT GO HERE
08.2021Bethany
I have a warranty on my ring and my husband had told me that to keep it, my ring would need to get cleaned every 6 months, so I took it in about a week before the 6 month date and told them I needed to get it cleaned and they asked if it just needed to get cleaned, so I told them about the warranty. They didn’t volunteer that it needed to get cleaned and inspected to keep the warranty; luckily I continued asking questions until they verified that it would need both. They had almost let me leave after getting it cleaned and inspected without me inputting that it had gotten done; that would have voided my warranty if there was no proof that I had gone in. The next time I went (45 minute drive for me), they told me that they couldn’t clean it because the cleaner was gone. It has happened so often by separate people that I wonder if they aren’t trained to help you get your warranty voided. The only reason why this is more than one star is because there was a problem with the diamond a week before my wedding and I was potentially going to have to get married without my ring, but they put it on rush order and got it to me before my wedding date. I’m back to get my ring cleaned and inspected (45 minute drive) and though the hours say 10 am opening, the cages are up and no one is here. Wasted trip.
08.2020Teaspoon
I got my ring cleaned and I turned out beautiful, however the customer service there is terrible, it took them 30 minutes to help us out because we were just getting a pick up. One lady was helping another customer, but the other lady was just walking around checking out the rings, she didn’t even bother to come to us or acknowledge us. Finally we got someone to help us they came from the back
08.2020Katie
Not crazy about this location. The first time I had to send my engagement ring in for resize they waited several days after its arrival and never called me to pick it up. I called a week after it was supposed to arrive back in store and they said "oh! We have it right here" o don't think a customer should have to follow up, that job isnt that difficult. I had this ring from Oct- Dec and a prong holding the big center diamond had already become lose, which is surprising since I expected higher quality from Kay's. Something could have happened so that's neither here nor there. Second time I sent it in (for repairs on the prong), I went in store a week later and asked it if arrived in store, instead of checking to see if she had it she looked up the work order and saw it wasn't due back for another few days, and sent me away. I got a call ONE day later saying it was in store. The people who work there seem annoyed by customers instead of eager to help, but I've also noticed this behavior all over the central coast... maybe it's just the area 🤷🏻♀️ I like Kay's as a company, but this location is really starting to annoy me. I'll likely go to a different location or online from now on. It's probably worth the drive.
08.2018Nagato
This location has always fulfilled my needs everytime I visited. When I was getting engaged/married the associates helped me to pick the perfect rings and they arrived on time (2015). Since then, I've gone in for ring cleanings which are quick and painless. My wife and I were seen in a timely manner each time. Even today I called to ask a question about an area I'm moving to with no Kay store, and the phonecall was quick and helpful. Not sure who everyone else talks to, or what time they go, but my personal experiences have been perfect.
08.2017Wyatt
This low review is for the amount of time I had to wait and the unprofessionalism I experienced with my purchase. To start I sent my ring in the 25th of February, Kay's "promise date" was put down as the 12th of March. Days go by with no call, that's fine, they had until the 12th. March 11th comes along and I get a call from Kay Jewelers. The lady informs me she made a mistake when ordering the downsize, they do not receive shipments the 12th and I will have to wait until Monday. Two weeks went by and this mistake wasn't addressed until the day before promised date. Finally Monday comes and I call to ask when I can pick up my purchase, the lady tells me I'll get a call early afternoon for sure, early EVENING comes, (4:23pm) and I finally get my call. Upon showing up, ONE associate was on the floor helping a customer, 10 minutes go by before I'm even spoken to, then after 5 more minutes 2 girls come out one of which assisted me. No apologies for the inconveniences or wait, I'm not satisfied with my experiences at all. Wont be coming back anytime soon.
08.2017