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Firestone Complete Auto Care in West Sacramento (760 Ikea Ct, CA 95605)
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Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer.
Firestone Complete Auto Care is located in West Sacramento (California state) on the street of 760 Ikea Ct. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19165200785. You can get more information from their website: https://local.firestonecompleteautocare.com/california/west-sacramento/760-ikea-ct/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 38.590048, -121.551495. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
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Jordan
Came in for new motor mounts and had 2 mounts and a ball joint replaced. I honestly think that it was overpriced but all of my issues were fixed. An overall pleasant experience and friendly staff! Definitely will come back for my automotive repair needs!
06.2022William
They are awful at communicating and overbook regularly. Wasted so much time here. I guess they do okay work, but unorganized or something.
05.2022Ken
I had an absolutely awesome experience with this Firestone Complete Automotive location on Saturday April 23, 2022. I had the misfortune of being from out of town while my car picked up two nails in the same tire. The manager who I don't recollect his name, was a great guy who understood the predicament I was in and did a remarkable job of making every effort to work me in to get my vehicle repaired. The customer service was excellent, the employees were kind and courteous. Being here visiting from from South Carolina, Firestone Complete Automotive made me feel welcome with fantastic customer service. Hats off to this manager and the entire staff!!
04.2022ellie
I had a 9:00 appointment for tire repair and was told the tire is irreparable and no tire in stock so they have to pick up one from Lincoln which is 30 minutes away, so I went home and waited for their call. Finally they called at 3:45pm I live about 5 minutes away so I came just before 4:00 pm, it’s almost closing time, they close at 6:00 and it’s 5:00pm and they haven’t started working on my car yet. Wasted my whole day. What a place!!! By the way I have to pay for the repair should be on warranty.
02.2022Patrick
Thieves! One month ago, I brought my truck in for an oil/filter change and my lifetime alignment, and asked the techs to diagnose my check engine light for the cylinder #5 misfire. They charged me $100 for the diagnosis, and then $600 to replace the plugs, wires and run a fuel system cleaner through it (which after checking my files, they just did 40,000 miles ago). I parked the truck in my garage. One week later, I go start the vehicle, and the check engine light comes back on for the same reason. So I drive back to the shop, and they charge me another $500 to replace the fuel injector in cylinder #5. I park the truck in my garage for another week. And then, when I go to start it last weekend, the check engine light comes on again for the same reason. So yesterday, I took the truck back to the shop and they kept it overnight. Now today, they tell me it's losing compression in cylinder #5, probably due to bad rings, and I need an engine rebuild. I want to know why they didn't correctly diagnose the problem before charging me $1200 to just swap out parts. I am on a fixed income, and cannot afford to have that kind of money stolen from me by shady mechanics. I believe they intentionally and maliciously misled me, just to sell parts and labor. Is this the level of service you ask your employees to aspire to too? Is this the kind of training in thievery Firestone provides to its employees..? I demand a refund in full, or am going to file a complaint with the Dept of Consumer Affairs - Bureau of Automotive Repair. [I only gave them 1 star, because I couldn't even post this horrible experience leaving no stars.]
01.2022Daniel
Made an appt for oil change and tire rotation. Still here waiting for 3 hrs 15 minutes and still waiting. At 2.5 hrs inquired how long it takes to change oil. Shortly after one of the mechanics approved work orders and picked mine. Really? Was under impression if make an appt that is the time the work is started. Truck sit in garage for hours with hood up and others coming and going without appt. Used to come here. Again USED TO. pain staking.
12.2021Anthony
Great customer service from the manager of the store! The only reason I took off a star is because one of my rims seems to be damaged from when they mounted a tire. It's small hardly noticable, so I can live with it, but it would be nice if they would have let me know or have offered to help fix it. Other than that, they actually didn't damage my wheels from installing the lug nuts, which other shops have done. They also use torque wrenches and not impacts, which should be common for everyone but it's not.
09.2021Pedro
Brought in my work van for oil change and rotation. Ricky pointed out that my tires and brakes needed to be replaced as well. He provided all the info to element and my company and got it approved and ready to go. Took Ricky and his team a day but my van feels like new. I blame my company for dragging the approval, not the team. Im extremely happy with their work and recommend coming in for your car needs. Thanks again
07.2021Jay
I really appreciated Justin's help here. He managed a somewhat busy day well and calmly, making sure everyone got the attention they needed to answer questions or pick up a car, etc. I just came in for a tire consultation today because I'm looking for something pretty specific and I left with a deeper understanding of their tires and what I'm looking for. They currently don't do much or any work for Teslas. Not sure exactly but they won't put it on a lift which means they can't change or rotate tires for me here, despite the fact they sell them. Hopefully management gets that sorted soon but that's really upper corporate level stuff and you know how slow companies can be to make decisions that effect things from the top down. Could be a while but I appreciate the time I had here. Very likely to get a set of Bridgestone tires.
07.2020Sue
Go here! Honest efficient and trouble shooting to keep u and your vehicle --even the older ones like mine!!! On the road. They keep me running smoothly and safe!!! Spotted some front end stuff that could be dangerous and fixed it same day 4 less $ than other places. I know the issue was real as diagnosed even tho somewhere else had said no problem but noise told me otherwise. They showed me damaged parts and got it all remedied. With regular alignment and balancing, drives great, straight and smooth ride--tight? Won't try to oversell on tires either. Great guys! Great crew including service techs and manager. Easy to deal with and interest free financing if u qualify. Go 4 it-they appreciate you & your business unlike so many others!
07.2020